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February 2024 by Cara Geyer
After they were finished with my car and got in to leave, noticed my headlights i didnt turn on were on with the vehicle off after trying to sell me a battery. Checked under my hood and nobody put the battery cover back on and it was just sitting off to the side on my engine.
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February 2024 by Marian Talbert
They took me in without an appointment when my car had a flat tire along the interstate. Friendly, welcoming service...especially by Service Advisor Jessica!
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February 2024 by Phyllis Tustin
Staff is knowledgable and courteous. Waiting time was not bad.
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January 2024 by Howard Johnson
I have been a customer at Firestone Washington for at least 15 years and have witnessed a decline in customer service since Curt left as the manager. I visited the store about 2 weeks ago to discuss replacement and some type of compensation for the 4 tires on my Prius. I only got 30,000 miles of use out of two of the tires and 35,000 miles out of the other 2 tires. All 4 tires matched and I consistently had the Prius in for rotation and lifetime alignment. All 4 tires had a Limited Warranty of 70,000 miles. In that visit, Jessica computed an adjustment which basically amount to NOTHING. She explained that the price increases of that particular tire was approximately $35.00/tire wiping out any compensation for the 1/2 life that I obtained. She was very helpful professional and apologetic. She schedule the car for replacement on 1/10/24. I came in at 8:15 am on the schedule date and no tires. I had to return the next day and it took 2 hours for the service, Very disappointed!
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January 2024 by Patrick Yeater
Made an appointment for 5pm to have one leaky tire checked since I bought the road hazard insurance. We arrived about 10 minutes early then stood there for nearly 20 mins before anyone waited on us. There was no line. There was a technician in the garage that kept glancing through the glass at us but wouldn't get off his a** to help us. Then whoever had been in the front office (he saw us walk in 20 minutes prior) came out, walked by us and asked the technician that had already been glancing at us for 20 mins to come out and help us. Eventually my car was taken in and the tire was checked. The technician couldn't find a problem with the tire and the guy that waited on us asked what WE had done to the tire. My tire was replaced free because of the road hazard I paid for and I only had to pay for installation. Regardless we were there 1h 50m to change ONE TIRE. It shouldn't take more than 15-20 mins to change a tire. And it's not like I was a walk-in. I HAD AN APPOINTMENT. NEVER AGAIN!
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December 2023 by Jackson Faux
They are ver thorough with their work and they have good deals too. Definitely recommend.
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December 2023 by Lisa M. Foti
! Sunday morning, traveling across the country, the dreaded light on the dashboard starts flashing. Our tire was losing air, despite filling it twice. With 900 miles to go, we needed a repair asap. This Excellent team got us back on the road in an hour, despite being busy with other customers. Professional, pleasant, and personable; They got the job done for $21. We're so thankful! God bless you guys!
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November 2023 by patrick grimes
Terrible price told guy what I wanted there was a special on Bridgestone tires it was get 150$ off 4 tires and 50$ off if you use your Firestone card told him that is what I wanted he quoted me some tires I said ok and added life time alinement went to pic up car the bill was 900$ with no money off what a rip off he said he quoted me the price of tires I said yes you did I said I wanted the special at that point he said the tires he put on were not on sale what a rip off he put what ever he wanted on my car so be careful on what they say very disappointed will never happen again
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October 2023 by Christopher
Paid twice for an issue and still have it obviously they didn't test drive
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September 2023 by Maureen Rafalko
Paid $100 just to top off my oil. No fluids were filled. Tire pressure not checked or filled. More worried about the office gossip and their smoke breaks. Worst service ever!!
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September 2023 by George Camlin
I had to go there on a holiday because of a tire loosing air. They were fantastic. They had me back in business quickly. They are a great group. If you need help stop in and see them.
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September 2023 by Richard Lazzini
Depends on who is waiting on you different every time I've been there several times and the experience varies good luck
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September 2023 by Joe Laslo
Gave me a great price on new tires by honoring mileage warranty on previous set
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July 2023 by Mark Norman
LOUSY !!Had flat tire at 3pm, while traveling. They were open until 7pm, but could not sell me 2 new tires & mount them on rims.
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June 2023 by Joe M.
I had some stuff done there. They were supposed to change the breaks. They also changed the rotors without telling me and I was way overcharged for the break job.