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November 2023 by Leisa Brown
Being from Ohio, we never really heard of Audi Washington, however, while traveling to the nearby casino, we had always admired their Amazing selection of vehicles. Recently, my husband noticed my dream car as we drove by. Long story short, I called, booked an appointment with Glenn, and needless to say I'm a Proud new car owner. The customer service is FABULOUS, not pushy etc. I would highly recommend this establishment when considering a new or used vehicle purchase!
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November 2023 by Jay Holley412
Very Nice staff…. BUT my car has been in the shop more than I have driven it since I’ve purchased the vehicle 4-20-2023. I was sold an Audi Q7 for $15k+ and it’s had major engine troubles since day 1. Everytime I bring it in to get fixed… I’m coming back days later maybe a week MAX to get it fixed/serviced AGAIN. My vehicle is in the shop for the 5th maybe 6th time in 6 months as I’m typing this. I’ve missed many important events because I’ve been sold an overpriced car with major engine damage that they didn’t mention or deduct from the price of the vehicle at time of purchase. I’ve had to pay a $500 deductible for an engine problem that I mentioned to them April when the 1 month/1,000 mile warranty was still in effect.
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November 2023 by Gregory Madej
We were traveling from out of state and had an issue that needed attention. Paul M. a service consultant worked, "some magic" to get our Q5 checked out and repaired while we waited. As in the past courteous, friendly and professional services.
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November 2023 by joyce gallagher
Great service! Given a loaner while our work was being completed. Have been going there for 8 years. Car always washed and clean upon return. Pleasant attendants.
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November 2023 by Dawn Hamill
Faced with 2 flat tires and not being from the area, the service professionals stepped up and got me in and out of there in a remarkably short time. They were kind and understanding of my situation and got me back on the road home! Many thanks for an excellent customer experience!
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October 2023 by Robin Jimerson
Recently purchased a car at #1 Cochran Audi Washington, PA. The process was one of the best car buying experiences I've ever had. My salesperson, Zach, was so helpful, from meeting us at the Pittsburgh dealership to test drive a vehicle to having a vehicle I wanted to test drive brought out to the Washington location. The entire process from test drive to driving the new car off the lot took just over 3 hours. The entire team from sales to the sales manager to the finance team were so easy to work with. Thanks to the entire team and a special thanks to Zach for all that he did for me. Loving my new Audi!
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October 2023 by Phil L
Glenn did a great job finding the car I was interested in buying, the sales process was zero-pressure, and the vehicle delivery was flawlessly executed. I would highly recommend Glenn as a best-in-class sales professional and Audi Washington as an outstanding Audi dealership. The customer buying experience was perfect.
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October 2023 by Sumit Tandon
Best Service , Best Staff in Pittsburgh. I do have other Audi Services near me house which are 10 min away, but I still prefer to drive all the way 45 Min and prefer to get my car service by Audi Washington. Thanks for all your Support and Care.
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September 2023 by Breanne Spring
After a few years driving multiple different car brands, I recently switched back to Audi and took my car into the Washington, PA location for service. Not only was Paul Magsig extremely knowledgeable and fair, he was personable and very friendly. I had a great loaner while my car was in their shop and Paul kept me updated with any details that I needed to know. He was very honest with me and I trust him and the service folks immensely. Thank you Paul and Washington Audi for the awesome experience, I will continue to use that location and sing their praises!
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September 2023 by Mindy Ranney
My car purchasing experience was great. Straightforward and quick, even with the COVID vehicle delays. However, one of the major reasons we purchased from Audi was because we wanted hassle-free vehicle service. We were told we could receive a free rental when the vehicle would need major service, and that the vehicle being serviced could be picked up from our home.We've had multiple service needs with this new car (that's a separate problem) and struggle to find service appointments. There have never been rental cars or rides available. We've waited hours for some service appointments that were supposed to take less than an hour.Today multiple lights went on for unknown reasons, saying the car needs immediate emergency service: "stabilization control malfunction!" "safety system malfunction!" and others. We called the service department and they said we shouldn't drive the vehicle, but that they can't see the car until Monday. It's Wednesday morning. They also have no loaners (again!) "It will probably be ok for us to drive it the 40 minutes to the dealer's service department on Monday, but they don't really know."I understand that the service department may be currently short staffed, but this has been an ongoing problem the entire year we've owned the car. If a newly purchased car needs an emergency repair, they need to have a way to prioritize this.We are done with Audi and are planning on selling this car soon.
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September 2023 by Donna Beacom
Our salesman Glenn was wonderful. He was always available to answer our questions. He reviewed the options for the car even though it was after business hours. Will definitely purchase a car at Audi Washington and highly recommend them.
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September 2023 by amit shinde
Very nice experience. Special thanks to Glenn for walking through purchase process, he was very friendly. 5 series sportback is my favorite and they have good collection. Additionally they gave discounts on top of Customer credit rebate. Will definitely go there for my next Audi purchase.
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August 2023 by Shelley Trondle
We had an amazing experience at Audi Washington! Chris, Paul, and the entire team made us feel welcome and well cared for. They really listened to our needs and matched us to the perfect vehicle. All our questions were answered thoroughly and honestly. We’d highly recommend checking out Audi Washington for your next vehicle.
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August 2023 by William Cusick
John was amazing to work with. He’s definitely not your “stereotypical” sales rep… he never was pressuring or trying to sway me on one vehicle vs another due to price. He understood what I was looking for and took interest in not only getting me into a vehicle but got to know me and make real conversation. John is the reason I got a car from Audi and why I would recommend/get another vehicle from Audi Washington.
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August 2023 by Erin Troup
So I didn’t even end up purchasing my car from Washington Audi but I wanted to. Glenn was so kind, so knowledgeable, very fair and very fun. He really helped me to fall in love with the brand and that sealed it for me- ultimately I found another Audi with the options I needed at a different dealership but I am so sad it couldn’t have been with Glenn at Washington Audi. If you are in the market start here first!
