-
August 2023 by Google user
Lady helping me was very nice and made a strong effort to provide travel guides. The problem is, since the pandemic, all guides are digital, which translates to mega files downloaded, searched, and printed out, which doesn't work for me. It puts the cost squarely on the customers' shoulders. It was so helpful in the past to have guidebooks so you could mark them up and study them. No doubt they are saving significantly, but funny how I never see any savings on my membership. Just the opposite...
-
August 2023 by Jhw
Lady helping me was very nice and made a strong effort to provide travel guides.The problem is, since the pandemic, all guides are digital, which translates to mega files downloaded, searched, and printed out, which doesn't work for me. It puts the cost squarely on the customers' shoulders.It was so helpful in the past to have guidebooks so you could mark them up and study them.No doubt they are saving significantly, but funny how I never see any savings on my membership. Just the opposite...
-
July 2023 by Monica Butler
They were wonderful. Extremely helpful. Very patient even though they were busy with a lot of people being impatientGive millie employee of the month!
-
May 2023 by Todd Rutherford
Really great service that gets you out fast
-
March 2023 by Eric H.
If you are reading this, go to the next closest AAA. The staff at this location is beyond incompetent.
-
September 2022 by Sandy Carson
So helpful with anything you need. Have belonged for many years. Really great help with our flights.
-
August 2022 by Barbara H.
Understaffed and those who are there don't know what they are doing. Four trips to get a plate for a trailer. Each time told I need something else. Twice they were dead wrong. Have the nerve to say I got mad and left. Damn right. All those trips 24 miles each time to get incorrect requirements. Last thing I was told I needed was true for a TRACTOR TRAILER not for a trailer being pulled by a car. Blame "changing rules " when the truth is they do not know what they are doing. Never again this AAA. Ladies who used to be there were great. No mistakes ever. Like so many businesses now... Lack of knowledge and plenty of blame shifting costing the customer time, money and headaches. AVOID THIS LOCATION!
-
August 2022 by Scott Mering
The office is very understaffed. They don't seem to be very organized.
-
May 2022 by Christy Thomas
The best AAA!! The staff are so kind and helpful.
-
April 2022 by Thomas Miller
Friendly fast service
-
February 2022 by Mary Minderlein
I have been a AAA member for more than 40 years and will continue due to the peace of mind of emergency assistance services.However, visiting AAA's offices for in person services has always been hit or miss. With sometimes surly employees and often long waiting times, I avoid going there unless it's absolutely necessary.Yesterday, I was excited to see an empty parking lot and no other customers in line at AAA Washington PA. Unfortunately, this turned to "more of the same old thing" as one employee was on the phone with a customer, and the other ignored me for 10 minutes after initially saying " I'll be with you momentarily ". When I asked her how long my wait would be, she took it as a personal attack, telling me in a loud voice that I was the third person who "yelled at" her that morning.Finally, the other employee got off the phone and provided me with thorough, helpful service.I think AAA needs to beef up their customer service training.
-
October 2021 by Tim Trent
Helpful getting our trips together.
-
October 2021 by James Ashcom
Good service ?
-
June 2021 by Keith Franks
Great staff,got what I needed done in a short amount of time,great visit
-
June 2021 by kathy schmitt
Very helpful and friendly!
