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February 2024 by Brandon W.
Very poor customer service, just not sure why you'd shop here versus a smaller, local store.
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September 2023 by Ya-Wen Y.
I purchased Ego string trimmer + battery+ charger at Lowes around 1 year ago. I used the trimmer lightly only on the edge of lawn. The trimmer motor stopped working a month ago and Ego customer service center asked me bring the bare tool along with battery and charger to Lowes for a repair request. Lowes asked me to leave all three pieces in the store and said they will work with Ego to check them and notify me once the fix is done. I got Ego's notification and shipment of a replaced string trimmer after 2 weeks. I made the call to Ego asking where my battery and charger are, and they told me that they only got the broken bare tool and asked me to ask Lowes for battery and charger. Then the nightmare began, I made several calls to Lowes and even went to the store in person for several times, but they couldn't give me the battery and charger I left ( I have serial number registered and on repair service form). Instead, they tried to give me other older used ones. Apparently, Lowes lost my battery and charger, and didn't want to take the accountability. I will never be Lowes customer again.
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August 2022 by gil l.
it took 4 days of me taking off work for them to install my dishwasher and over 2 months . no one is accountable and they all blame another department. no one cares about customer service here. do not waste your time or money
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July 2022 by Kevin C.
I'm seeing a lot of negative reviews for this store, but a lot also seem to be for contracting services and/or online issues. Can't attest to those, my own experience was an in-store typical customer purchasing an item and was blown away at the customer service. I had been shopping at Home Depot since they're a bit closer to my home than Lowe's, but HD's customer service has gone completely in the toilet - my last 3-4 visits I was met with incompetence (we all know there's a labor shortage, seems they hire anyone and give them a minimum of training before turning them loose) and downright rudeness. So I drove the extra mile to Lowe's. Looking up at the aisle numbers to try to find where I need to go to get my items, this employee "Brad" is zooming by me obviously on his way to do something when he saw me looking up, stopped, and asked if I needed any help. Told him what I was looking for, he said "follow me" and TOOK me to the aisles where what I was looking for was found - he didn't point, he personally took me there. With a smile asked if there was anything else. What a COMPLETE reversal from what I had experienced at Home Depot! So thanks, Brad, you just made for Lowe's a loyal customer! Cashier check-out experience was friendly, not as over-the-top as Brad was, but nice enough. Lowe's is now my go-to place, I'll drive the extra mile. Home Depot should send some people over to Lowe's to see how it's supposed to be done.
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January 2022 by Nicole C.
Horrible horrible experience. Our refrigerator broke and we couldn't find one in the size we need in stock anywhere. We finally found one at Lowes and ordered it for delivery. We were told it was being delivered on Saturday. Saturday came and went, no fridge. I checked the order status and it was rescheduled for the next Saturday. The next Saturday came and went, no fridge and no communication. I called the store and was passed around to about 3 different customer service reps to be told that the fridge wasn't in stock and was never coming, ever. I then had to call another store to order a fridge that is smaller than the one we needed but it was our only option. I called the store 4x to order and no one from appliances answered so I was forced to order online. I was told it was being delivered on Monday, no fridge - then Tuesday, no fridge - then Thursday, no fridge. However, they had no problem charging my credit card. At this point we are fed up and still have no fridge. Being that I have a large family this has not only caused an inconvenience but also a lot of money on take out for meals since we have no fridge to store food. Needless to say, I will never ever be spending my time or money on anything from Lowes again. From, a very unsatisfied customer.
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November 2021 by Ed G.
I like to go to Lowe's to buy lumber and various things, but recently I had a horrible experience with getting gutters installed just for the front of my home. Lowes loves to have contractors do most of their work and if you think they're going to be accountable for their workmanship you have another thing coming. Although their prices are reasonable, if you have any issues with the installer or the scheduled date for the installation forget about getting Lowes to follow through with their vendors. They they place the responsibility completely on you to work with them 100% of the time. No accountability whatsoever if things go wrong or if you don't like the date that you were given or even if you got a date at all which is what happened to me. I had to pay 100% upfront and it took two months to get the installation done which was done and a half assed manner. The only way I was able to get them to give me a schedule date was to threaten to cancel the order. 10 minutes later when a manager was supposed to call me I get a call from the installer saying he'll do it the next day. What a joke!
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October 2021 by Julia J.
I like it. It's like Home Depot but different. They don't have Venus fly traps like Home Depot though. Very disappointed, I feed flies to my fly traps. They don't have a cool theme song either. I bought a lawnmower here once, it mows my lawn pretty good.
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September 2021 by G X M.
this place is horrible. customer service is rude, workers in the store are even worse. I was not surprised to hear they are anti vax and anti President with their demand that everyone wear a mask. We are well beyond that point with the percentage of PA residents vaccinated. Hey Lowes, here is an idea, why dont you make it mandatory that to enter you must be vaccinated? No wonder everyone who goes here is miserable. I think they make everyone wear a mask so you dont see how miserable the employees look. oh and dont go to management, they dont care. Take a lesson from the Target next door. Home Depot is right up the street.
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September 2021 by David F.
This store is worst I have ever dealt with. Very inept management, at best. I ordered a microwave and range. Supposed to be delivered Monday, but no call no show. Was supossed to get the microwave Tuesday. Never got any notification. Called the store they said it was not picked up yet and they would reach out to the installer. Next phone I get is from the installer. "I'm in the driveway." Really?? Now I called to inquire about the range. They said no one came to pick it up on Monday. Ok, and.... They said they would guarantee a Thursday delivery. For those keeping track, that is 3 work days that I have to be available. Thursday comes and I am now scheduled for 12-4PM. Installer gets there and says they will not install only drop off. Then left. All the store says to you, is "Should have come in the store to ordered." That is the only excuse I get. This place is absolutely horrible and should be shut down and the "employees" thrown out on their asses. BTW. Still I have not had any help. Oven still siting in the living room.
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May 2021 by Stephanie G.
Customer service named Rachel was extremely rude to her coworker who was older than her. It almost looked like some sort of bullying! I almost stepped in and said something to Rachel. Otherwise I had no issues with this store. Everyone was very approachable and ordered my floors with no issues!
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March 2021 by Lylie A.
On 1/11 I paid in full ($7,400) to have carpet installed. I was told that it would be arriving in 2 weeks. When that date arrived I was told it would be arriving in the beginning of February, well that came and went so the new date was mid February and yup you guessed it that didn't happen either so end of February was the new projected date..... nope here we are March 1st no carpet and they have my $7,400. The best part is that I dealt with Bill the head of flooring and still haven't heard anything about my refund. I also called to speak to the store manager Cary Weiss and he has been avoiding my calls and has not returned any of the messages I have left with employees. So as you can see the higher ups at this store are not of any help. I will be reaching out to corporate so I can receive the money that you have stolen from me.
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June 2020 by John G.
When my checkout was finished, I said to the cashier, can I get my purchase put into a plastic bag. I had bought two containers of Preen Weed Preventer. She goes why, they have handles on them?? Said it to her a second time and with her shaking her head she does it. Your employees have always been polite in the past, except for this smart-ass young lady.
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June 2020 by Kay W.
This store or lowes period should not be in business. I go in store buy a stove, which is on their website!! I am told 9 in warehouse can be delivered as early as the next Sunday! Saturday I g call delivery is scheduled for Sunday, perfect! Sunday comes and I missed a 7:30 am call telling me stove not on truck may come in Wednesday! for delivery Thursday! Ok I got to deal with it! I get another call around 11 am telling me stove is not stocked they don't carry it? how was I able to buy in their store?? They have not had store in a while? They have to refund my money! God help me! If you not buying stuff from them and it has already been opened and and used it's something crazy like this avoid lowes if you don't want to be frustrated!!
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June 2020 by Casey F.
My Mom and I did a curbside pickup order for a six foot lattice fence. There was designated parking for curbside pickup which was nice, but they were obviously very busy and did not pick up the phone right away. It took a little while for the male employee to come out, but when he did, he definitely did not seem super friendly. My Mom questioned him about the size of the fence (it looked so much smaller than six feet in his hands) but he seemed annoyed that we asked. The condition of the fence also did not seem in good shape; as if it has been left outside all spring. The wood was chipping off and the white looked stained.
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June 2019 by Grandpa K.
I was very pleased to see these parking spaces designated for vets. It showed me something about the way management thinks when it comes to our veterans. Thank you Lowe's!
