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December 2023 by Albert Sarkisov
They sent me a bill for $530. Are you kidding me?
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November 2023 by Jon McGrody
Had a leaking meter. They sent two gentleman out within the hour. They were super friendly and professional
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November 2023 by ZN
App is terrible, Call them, and they will help you out to create a new account and remove the late fee payment for you, but it takes days to update that on their new database.
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September 2023 by Seidman H
No clue how anyone can give these guys more than 1 star. Absolutely HORRIBLE customer service. Literally every rep I've spoken with here is rude and talks over you.
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September 2023 by Ashley C.
By Far the worst customer service I have ever dealt with , not willing to help you in any way. Spoke to multiple people in one day and each one was worse then the previous! These people need some serious training on how to deal with the public or really on just being a human being! Judging by the other comments here this seems to be a pretty regular thing... I wish there was another option for water as I would drop them in a second!
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August 2023 by Sarah E.
Karen, you are by far the worst customer service rep I've ever had to deal with! Your tone and language used is condescending and degrading! I'm terribly sorry that your life is soo miserable that you have to display your misery when doing your job! Life is short and being pleasant doesn't cost a dime! Be a better human! OR quit your job if you don't like it!!!!
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August 2023 by Jeff C
It was very difficult to pay my bill with this "new portal". I have never seen such a mess and just figured out how to pay, which took me a while to figure out. Why? Because I was and am not setup for autopay yet that is the link/button you all need to click to login and pay. Links are not allowed so go to their main site and select -> AutoPay Customers CLICK HERE to login.
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April 2023 by Bill Hibbs
First there was no announcement that they were moving to a new payment portal thereby making every auto pay account late from lack of communication. And now, I'm still getting late fees even after enrolling in autopay with the new portal. This utility is terrible.
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March 2023 by Josh Minniti
need to be reported to the bbc .... make sure u check your bill & billing cycle - they try to charge consumers for a 22 day billing cycle so they can squeeze 15 charges in per year rather than 12*** update: just checked my bill online -- zero dollar balance for january & december but i received a "over due / late notice" for my account. late fees & interest on top of all that when their system is so flawed ! customer service is a useless auto response .... they really need to be investigated so that they cannot continue to bilk ppl out of hard earned money !!!
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February 2023 by shaniqua small
If I could give zero stars I would, there's one particular rep, that talks over you constantly, answers questions like you're mentally challenged and is down right repulsive, I've spoken to a supervisor about some of the behaviors of a few reps I've spoken to, that rep must have been passed over for a promotion or something!!
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January 2023 by Luke Zalvino
They must torture their employees because they are always grumpy and rude. Gotta love utility companies. This one makes peco reps seem like angels though
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January 2023 by Al Lewis
1) I read that they raised their rates approximately 16%, however my bill has been 27% higher 2) I've been trying to pay my bill online for nearly a week, and there system has been down
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January 2023 by Bill Barr
Without providing any context to customers, BCWSA seems to have moved to a new payment portal that knows none of your info whatsoever and makes it impossible to register and pay your bills. I was finally able to find a VERY non-obvious workaround to this, but was still hit by a late fee. You'd think that switching payment portals would be advertised to customers ahead of time to give the ample time to plan accordingly, but we can't expect too much here.
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January 2023 by Madeline Levy
The worst experience. They have made changes and it is impossible for me to pay my bill on line. I have always paid on line in the past. I keep making new user ids and passwords and they never work. It's impossible to reach them by phone. I've emailed several times but get no response. They are a disgrace!
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December 2022 by Rich Ka
2 months in a row I've been charged for 31,600 gallons water and sewer. A single occupancy 1,200 sq ft house. Ghetto bcwsa.
