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November 2024 by cathy davison
Leroy rogers did a terrific job.
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November 2024 by Nick J
Mark & Pam are so delightful! Highly recommend going
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November 2024 by Tara Szymanski
Thanks Mark!!
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November 2024 by Ganee
Great service with amazing staff they made sure to help me figure out just what I needed will definitely come back just because of the staff and how helpful they are
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November 2024 by Mernerwastaken
Great experience! Mark and Pam really hooked us up :) fast, knowledgeable and caring
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October 2024 by Dom Morozin
Mark and Juliana were super helpful in the process and purchased of our new couch.
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October 2024 by melanie baker
Mark is an awesome salesman. He found exactly what I wanted and prices are great today. Much thanks to Mark for a good experience at Ashley today!! I will definitely refer my friends! ?
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October 2024 by Gianna Gai
Juliana at Ashley Furniture was amazing! She was incredibly helpful and kind. She helped my family find the perfect living room furniture and was able to get us a great deal!
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October 2024 by Vincent Waskiewicz
Monica was great sales person! Very knowledgeable and professional!
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October 2024 by Jamie “Lynne” Kilian
Helped me find what I was looking for. They met the online prices and were very friendly. I worked with Mark and VR. Highly recommend.
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October 2024 by D G
What a great experience. Cheaper but still quality and the customer service is above average. Michael A. And Pamela were amazing ☺️
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October 2024 by Suzanne Jeinnings
We had a great experience today! Mark was awesome!
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October 2024 by craig weckerly
We were helped by Mark. He made the process Easy. He was great to work with and provided great customer service. Highly recommend coming to this store.
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October 2024 by Steve
I don’t typically write reviews on businesses, especially when I have had a bad experience, but this may be the worst overall service ever received when coupled with poor quality. In November of 2022 I bought a sofa and love seat from Ashley. The product was beautiful and I am happy with the look of the furniture. Unfortunately the quality has been terrible. I am on my second set of cushions due to the sinking you see on the photos. When I called about the first issue, the rep that I spoke with told me that “when I saw this on the showroom floor, I thought this may be an issue.” She then proceeded to send new cushions which without argument, even though the extended warranty which I paid almost $500 didn’t cover. I thought this was the end of the issue, especially because the new cushions seemed to be filled with different materials. Unfortunately within a few months, flipping the cushions almost weekly, the same issue began. I went to the store 4 weeks ago and asked for a store credit to replace the items since they indicated the first time this is a consistent issue with this product. I spoke with Pamela (Manager) who cannot make a decision and she sent an email. I asked her when I would hear back and was told within 72 hours. It is now 4 weeks later and when I entered the store again because I had not received a call and I brought this up, Pamela dismissed my concerns and stated she didn’t say 72 hours and never even apologized for the issue taking 4 weeks. Pamela then spoke to me with her back turned and seemed more interested in leaving for the day than helping solve my issue. I asked her if I am required to throw a tantrum in the store to get a response and she stated, “you can, am I will call the police.” An apology for not responding never happened, instead I was threatened. What makes it worse was when I asked when I would receive a response, she told me tomorrow and assured me by 12 noon and she assured me, she would call herself. It is now 6pm the next day I have not heard from her, her regional manager or anyone else from Ashley furniture.
To top this, I asked who the regional manager is and was refused information, a phone number or any contact information for someone who could make a decision and help. I hope this review sparks some interest in bettering your service and making good on your commitment to offering high end customer service and quality products.
Adding an update to keep current.
It is now two days later and I still have not received a response from the store. Nobody in my house weighs more than 170 lbs, I would think a sofa should be made to handle this weight without this type of sagging.
4 days have past and still no response from the store, the manager or anyone else. Poor service and poor quality. I recommend not to purchase anything from them!
6 days… and still no response!! Believe what you read, the negative reviews are very accurate. The quality of products and the follow up and service is awful!!! Will continue to update my story frequently!!
8 days, I can see why the Better Business Bureau rates them an F!!!
12 days and still no response, customer service speaks volumes. Check out the yelp reviews - only a whopping 1.7 stars!!
15 days… 1.3 stars on Facebook!! Wow, you really keep outdoing
More than a month has gone by and as you can see, I have continued to update the review. Although all the great reviews have received a response, This store continues to ignore their customers with problems and issues. Today a letter was sent to Todd Wanek the CEO of Ashley furniture. I am hopeful this may spark the store to treat customer fairly. I will keep you updated!
After several weeks, I was contacted by Ashley furniture. I have sent pictures, confirmed in those photos the issues with the furniture. I sent copies of the shipping label that proves they sent me cushions already, simply because
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October 2024 by Aaliyah Perry
Mark immediately greeted us and asked what we were looking for. Nicely gave a tour of items within our price range. Friendly, did not feel pushed or overly influenced. We left with a great deal on a couch!
