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June 2024 by Laney Crawford
Nightmare place. Pull my review down as often as you like. You're not silencing me. I've left Metro PCS because of how bad the staff are here.
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May 2024 by Freilin j Martinez Francisco
Great store and people
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December 2023 by Farah Pierre
This morning I went to this store to get help with my account. Maria was very pleasant and very helpful. She took her time and help me with everything that I needed. Thank you so much Maria for all your help
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December 2023 by Malcolm Mack
Store Manager (said his name's John) should reconsider career paths. As a customer I don't need to know how stupid the mfers are that work under you. I'm there for you to correct their mistake. I paid for my phone numbers to swap phones. One did the other did not. I left due to his unpleasant nature and sassy attitude.
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May 2023 by Tim Young
Visited the store 3/13/23 This is a busy Corporate store I approached the rep a was told I had to see a specific rep knowing I had a long wait l looked for a chair which was always available in the past. I was told no chairs were available I asked for the manager, Joseph (manager) stepped up , I explained I was disabled, he still refused me. I then asked him about the Federal Disability Act, he told me he did not have follow that law because it was privately owned customers chimed in an voiced their frustrations. This was some of the worst customer service I ever experienced . I left, will contact Metro corporate office
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March 2023 by Sheri Artis
Horrible. I was sold or defective phone made to think I was getting a deal .I got home the phone had major problems .I took the Metro back the NEXT day was told to take it to repair shop .The repair shop told me take it back to the Metro store it was defective .He didn't even touch the phone. I called him and he could not hear me talk., I went back to the Metro store the manager thrown me out of the store and told me he will call the cops on me he told me I must have dropped it .They didn't want to deal with the phone . The screen was black and I couldn't even call nine-one-one if I had to. I'm disabled. I was sold screen protector and a case which I was told came with the phone. I later found out on my receipts she charge me for .No box ,no container ,no plastic. I called corporate they said it was a lie they told me to take it back to another Metro that was a half an hour away from my house. I didn't want to go back into the store 69th street but they said I had to get my return for the$ 57. if I wanted a refund on the case and the screen protector. Was crazy as my phone box said not for resale. Having been a customer for 13 years never been late. Never had my phone cut off. The last three times I've been in there they had no customer I was wondering what was going on. I can't believe I was being treated this way after 13 years of service. I really had to go to three different metros and call corporate four times. I wanted to switch companies but one bad apple does not spoil the whole bunch. Metro customer service when you call is all that. I will never go on their 69th Street store again. Know what they did was camouflage the phone with a case and the screen so that I wouldn't know that they probably dropped it . She came out the stockroom with this stuff already on it.. then had the ordacity to charge me for it and told told me it came with the phone
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March 2023 by Quill Glizzy
Horrible. I was sold or defective phone made to think I was getting a deal .I got home the phone had major problems .I took the Metro back the NEXT day was told to take it to repair shop .The repair shop told me take it back to the Metro store it was defective .He didn't even touch the phone. I called him and he could not hear me talk., I went back to the Metro store the manager thrown me out of the store and told me he will call the cops on me he told me I must have dropped it .They didn't want to deal with the phone . The screen was black and I couldn't even call nine-one-one if I had to. I'm disabled. I was sold screen protector and a case which I was told came with the phone. I later found out on my receipts she charge me for .No box ,no container ,no plastic. I called corporate they said it was a lie they told me to take it back to another Metro that was a half an hour away from my house. I didn't want to go back into the store 69th street but they said I had to get my return for the$ 57. if I wanted a refund on the case and the screen protector. Was crazy as my phone box said not for resale. Having been a customer for 13 years never been late. Never had my phone cut off. The last three times I've been in there they had no customer I was wondering what was going on. I can't believe I was being treated this way after 13 years of service. I really had to go to three different metros and call corporate four times. I wanted to switch companies but one bad apple does not spoil the whole bunch. Metro customer service when you call is all that. I will never go on their 69th Street store again. Know what they did was camouflage the phone with a case and the screen so that I wouldn't know that they probably dropped it . She came out the stockroom with this stuff already on it.. then had the ordacity to charge me for it and told told me it came with the phone
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January 2023 by Sory Toure
My experience here was amazing. I was in no man's land & AL from Metro 69 Street was the best customer service & professional anyone can ask for. He was kind, patient & more importantly he saved the day. Please make sure to mention my review & ask for Al when you pay them a visit.
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December 2022 by Tyrone Johnson
Good people
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October 2022 by Roberta Moore
They make you use machine and keep your change talking about credit they Don't ask is that ok before you put your money in ,?
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April 2021 by Tiffy May
How does it say you're open from 12pm-5pm and I get here at 2:10pm and you're closed? Why? This is why I go out of my way to Cheltenham. Never any problems there.
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April 2021 by Danielle The Locksmith
Very friendly and professional service, I sure recommend them.
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September 2020 by Superb Locksmith
Very friendly and professional service, I sure recommend them.
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June 2020 by matthew WILLIAMS
Great services will work with you ...
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June 2020 by dorelus jean
I don't know what happened with my unlimited net
