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“Good, relatively-timely service by knowledgeable, kind staff. Convenient location, well-equipped, if not totally perfect due to street parking and lack of handicapped accessible entrance. Expect to wait a bit during peak business, but expect the wait to be worth it. Even if they don't have what you need in-store, they'll instruct you on how to order what you need, either to your home or to the store for pickup. Good experience on the whole.IMPORTANT COVID-19 NOTICE:Please be kind to and patient with all laborers working in service industries during this pandemic, and please wear a mask in public, especially inside! T-Mobile is fully open and operating, but masking up is still required.”
“Very satisfied with Ardiel
He was very attentive. His interpersonal skills was wonderful.
All my questions where
answered. And he was very hands on showing me how to set up my equipment for my internet & my mobile phone. He really helped me and made me feel comfortable using my new phone. I know I will be able to get the help I may need in the future”
“Best phone store ever these folks got me in and out and then give me a discount on my phone case nice prices can’t bet it❤️❤️❤️❤️❤️❤️❤️”
“Jailene Crespo at the Havertown PA store is the Best VZ wireless person I've ever had the pleasure of working with. Knowledgeable, a natural educator when sharing info or training a buyer about new features. She's a gem!”
10:30AM - 5:30PM
8 N Lansdowne Ave, Lansdowne
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“I don't usually do reviews but I brought my touchscreen laptop in because the screen was cracked and I wasn't able to use it. My laptop is fixed and working perfectly fine. I'm happy with the customer service and the screen repair. I recommend coming here if you need a screen repair. Thank you for fixing my screen.”
“Fred is a joy to work with. He is knowledgeable, patient and flexible.I am new to some computer skills and Fred explained them in a way that allowed me to incorporate them. I highly recommend him.”
“I came to this location 3 years ago and they were so helpful on helping me upgrade. I made the mistake of going to the store on 17th and Chestnut first and they didn't help me so I came back here and once again they were helpful. Honestly, this is THE BEST T-Mobile store in the city! Tynesha (sorry if i got the spelling wrong) hands down is the best employee ever! Broke down plans and cost for me, was so patient with letting me transfer everything over and gave me the best deal with the best plan. Going forward I will always pick this location. I love my new phone!”
“Let me just say I don't EVER want to go to another TMobile location. I was trying to get a new phone for MONTHS and every other store kept saying I needed to put $500 down on a new phone. I come into this location and it was ZERO down for my new Samsung Galaxy 24 Plus Ultra. I'm so happy and excited about my new phone! Cudos Chelten Ave! I'll be back!”
“My wife dropped her phone, and I ran over it with the car. ( Really ) The staff was very understanding , after we all stopped laughing . She was able to get a promo phone. Kyle was very helpful... He should get a raise....”
“Had the best phone service experience ever! I had the pleasure of being helped by the store manager, Jay who was more than happy to help! A huge thanks and a big shout out to Jay for being so great!”
“I only needed to do product return. It was an open uncramped space with calming music. The staff was kind in a way that seemed matter of fact, which felt more sincere/sustainable/undraining for them.
They seemed to be intent on communicating to all persons waiting. And I got out much sooner than I was worried about.”
“I just want to give Rashan an excellent service review. He was patient, kind, knowledgeable, informative and he catered to the needs of my elderly, disabled family friend. What a wonderful experience in a clean, comfortable environment! Thank you for your GREAT service. I would recommend you and this store to anyone!”
“Brian T. could not have been more helpful getting our account and phones setup. We had to port over a number from another carrier, upgrade a phone, and set up home internet. Brian was able to clearly explain all expected payments and knew how to handle all issues. He was patient through the whole process even when it was past closing time Brian stayed late to help us wrap everything up.”
“Wonderful customer service. They store manager is very nice and polite.he gave me very good deal. Always help me. I bought three phone family line. We are very happy.”
“I went to the Xfinity Store to swap my TV cable box.Within about 5 minutes, I'd accomplished it with the help of friendly knowledgeable staff.Along with that, I was able to schedule a technician appointment.Definitely worth the trip.”
“I took a friend today to switch her service to Tmobile. Dealing with 2 special seniors is not an easy task, with forgotten passwords, etc. Donte H took on this task like a champ. He never got frustrated, his patience was remarkable. I have had Sprint/Tmobile since 2001. I never experienced this quality of service before. Thank you again Donte H.”
“Had the pleasure of dealing with Steve, the Retail Store Manager. Answered all my questions with ease. Extremely helpful. Thank you sir for the exceptional customer service.”
“Great experience with Chris, destroyed my phone at work the day before starting vacation. Went to two other locations closer and had terrible experience at both. Took the chance and drove further to Springfield and now it will be my go to spot going forward. Thanks Chris for making purchase of new phone quick and simple”
“#1 T-Mobile store in PA! Jib the manager gave us a full breakdown and did all the math in front of us and was super transparent about all charges! Highly reccomend this store!”
“This t mobile is awesome! They helped me out with all my issues and set me up for success with my new phone. Mike , Denise & Yannick all put in their expertise together to get us right :)”
“Bo (sorry if spelling is wrong) helped me out immediately when the online techs couldn't. I had tried three times with online support and after failing to resolve my issue after a week, I went in to the store and had it fixed in less than the hold time waiting for an agent online.”
“I have no idea what I need to do, to get the uses which I need. The two gentlemen were extremely patient, and explained everything to me. In the end, they told me how to use my cell on WhatsApp so I don’t need to upgrade. They really made my day! ?”
“For cal, text, and unlimited data, the monthly cost is reasonable. Especially if you're flipping from one cell network to theirs. Upgrade or new cell phone and half the monthly rate in which I was paying, outstanding. Plus 5G, nice. Overall nice incentive.”
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“Nick was so helpful when I called to ask for a personal hotspot. He even located a store with the device because his location did not have the device. Thank you Nick. ❤️”