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October 2024 by Pharide Roufai
I came to this branch today to open a business account. The manager Serena Davis was very unpleasant with nasty attitude. She wasn’t showing any respect for her employee (banker) but even to me as a customer. The system displays that I need to have a foreign ID with picture along with my passport, she is requested a proof which I have.
Not only that I couldn’t give her what she is looking for, she had a very nasty attitude. Now I don’t even want to come to chase anymore.
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July 2024 by Dan
I'm a small business owner and love Chase bank but this branch needs a major review/make over from the higher management/execs.
I was at the branch for over an hour and had to come back another day because the manager (Serena Davis) was MIA. She was cold and unprofessional when I finally got to see her. There was no greeting nor any expressions of offering assistance. When I asked her to "submit a request" to get a hold on a check removed she replied "she can't remove the hold because I don't have available fund to cover the check" if something is wrong with the check. I understand banks time to time hold check deposits, but since when Chase has this unwritten rule? I have Chase available credit over the amount of the check; my checking account in and out transactions are over 5x the check amount monthly. Does this mean the account holders must have a higher available balance in their checking to get checks deposited without a hold? I did not ask her to remove the hold...I asked her to put a request in the system to have a review on a hold by their special team as I was told prior day by a member of the check hold team with the help of DEVINE (a receptionist + banker. friendly, helpful, enthusiastic staff member by the way).
Michael is a clueless business banker. He was just as cold and useless as well. Chase website refers its visitors to visit the local branch to get information on a certain business financing products but he didn't seem to know or offer any information about those programs. I'm a long time Chase business account holder with checking, loan and LOC looking for ways to expand my business.
Edit: just an hour after I posted this review, Chase removed the hold over the phone in less than 5 minutes. Excellent!
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June 2024 by You can't sit with us Apparel
The supervisor used her discretion to decline cashing my check from Amazon Corporate. She wouldn’t call to verify or help, she simply told me get them to send you another check. I waited 90 days for my refund for a iPhone I ordered from Amazon. WORST BANK EVER. Also, I have 2 accounts that were obviously made fraudulently.
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April 2024 by Khandakar Yeasir Ahmed
Such helpful people, always going out of their way to resolve issues. Outstanding customer service.
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April 2024 by Chanelle Selby
Worst service ever no one knows the rules of chase no parking will be going to another bank worst bank yet chase is just as bad as Wells Fargo
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April 2024 by liah Rismay
Beware FRAUD BANK AND FRAUDULENT STAFF DISCRIMINATION REDFLAG LIED AND TOLD ME MY CHECK IS FRAUDULENT SO THAT I WILL BE PURPOSELY DELAYEDMY LAWYER FIRM EXPOSED THIS TO ME AFTER WE CONFIRMED THE CHECK WAS PERFECTLY FINEMANAGER BRIAN AND TELLERS SET ME UP MADE ME SIT IN BANK FOR TWO HOURS WHILE THEY SEND ME EVIL EYE AND SERVICE MULTIPLE OTHER CUSTOMERS WHILE THEY DISCRIMINATE ME AND ISOLATE ME AND PRETEND I WAS A FRAUDI AM LEGIT AND BUSINESS OWNER AND GREAT PARENT AND ROLE MODELDO NOT DO BUSINESS WITH BUSINESSES LIKE THIS THEY WILL BE SHUTDOWN AND THESE EMPLOYEES WILL NEVER BE ABLE TO HURT PEOPLE AGAIN THANKYOU HOLYSPIRIT AMEN
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August 2023 by Patricia Helem
Good service
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March 2023 by Amayra Bhuiyan
Unprofessional agents. I went to cash my check 30 min behind one person
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July 2022 by Deborah
Christian Z. was very helpful, attentive and friendly. Even after finding out they no longer had the files he wanted to make sure he did all he could before I left. The 3 star rating is because the first time I went in there for assistance the person I got did not share his friendly disposition. Thank you Christian for your help today.
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April 2022 by Latoya Latoya
Horrible service and management and staff I asked 3 workers if they could pass me an envelope and they all had an issue giving me one then they all said we have to ask our manager. I was legit looking at the envelopes on the counter and they acted like talking 5 steps would hurt them just to pass me an envelope when I legit withdrew money from they atm
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March 2022 by MYRA D. FLORENCE
Stopped in to get some $2 bills.
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September 2021 by Khalee Smith
The branch manger at this location needs to be retrained. I was here about two weeks ago and I watched the manger Serena pull the banker that was about to assist me to the side to scold him about touching my phone. He was trying to help me download the digital wallet. The banker seemed unbothered like it happens all the time. How can a manger be upset that a employee was doing his job and telling me about the digital services. Everyone in the branch from the ppl In lobby from the teller with the glasses were very helpful and professional. The branch managers actions put a nasty taste in my mouth about chase.
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July 2021 by Chinedu Opara
The staff at this branch seems to need better training. In fact, both this branch AND the Haverford Branch, need to retrain their tellers. Or better yet, Chase needs to hire tellers who are trained in hospitality and HAVING A MORE PLEASANT ATTITUDE TOWARDS ALL CUSTOMERS REGARDLESS OF OUTWARD APPEARANCE.I've banked with Chase both for personal and business, but the quality of service seems to have dropped over the past 5 years or so. Dunno if it's lack of training, or the generalized anxiety and stress that comes with a nation deeply divided. I just know that Chase in-person service used to be better.
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May 2021 by De Yu
My Chase Business account (credit card only) was locked out for no reason. I called in to the number it displayed on the website multiple times and got rerouted to multiple reps and no help. All of them said they can't pull my account information due to no personal info attached to my business online account... I was able to log in and make payments previously.I was told multiple times to go to a local branch who can verify my identity so that the reps on the phone can bypass the system and unlock my account.First time I scheduled an appointment with Serena and she was very patient with the phone call. We sat there for like 30 mins and finally someone picked up, but the person over the phone said the system is updating and I need to call back in 2 hrs (previous reps I called said the same thing). I didn't sit there and wait. I thanked Serena for her time and she handled it professionally and apologized for the inconvenience Chase caused.I went home and wait another day and called in to the number displayed on the website, and again I was told to go to local branch. I set up an appointment for the following day and Hermit helped me this time.No ones likes to call support over the phone and keep on getting rerouted to another rep and explain everything again. Hermit was very patient and told the reps over the phone straight to the point on what's happening to my online account, and on the 4th rep (after getting rerouted multiple times), they were able to unlock my account by linking my personal credit card accounts to my business account. (note: I have done that already... still not sure why my account was locked in the first place.)I want to take time to Thank Serena and Hermit for helping me getting this unlocked. Much appreciated!
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October 2020 by Keith Boyd
I I will never ever ever ever ever ever ever go to this bank again the branch manager is so nasty and ignorant she need to be retrained
