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February 2024 by Northern Goshawk
They won't let me withdraw money from my account because I moved to a different state, despite being handed 2 forms of state issued ID and my SSN. They also refused to update my address in their system. There was ZERO issue a month ago with the same exact identification documents. The money has been in my account for months, not a new deposit. Total, utter, and complete insanity!So glad I never set up a checking account here or transferred any other aspects of my financial life or activities to Key. I'd wind up strangling somebody if I had to deal with this level of nonsense B.S. in my daily life.Every time I go in, there's an issue. Whether it's confusing me/my account with my dad's, refusing to process cash advances based on the arbitrary whims of the teller, not crediting my account with the correct interest, their revolving carousel of ID requirements... 4 of the last 6 times I've been there, it's a different problem.*Edit: Their response below: "You also have the option of using a debit card to withdraw funds or transferring funds online. Very convenient and no need to travel from out of state."ARE. YOU. KIDDING. ME... No matter where I am in the country, if there's a branch there, I should be able to walk in, present ID, and withdraw funds. END. OF. STORY.
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December 2022 by Blaise Szekeres
Other than the that cool bank in Switzerland this is like the 2nd Best.
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July 2021 by Richie Williams
Paid a credit card off March of last year in the branch in Uniontown PA. Well apparently there's no update and the balance says still owed.I've called corporate.Been to the branch.It's looking like I'm going to pay it again.Keep your records and keep an eye on the account.
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June 2021 by Wilbert Burnsworth
Key Bank is the worst bank I've ever dealt with. I use this bank as a custodian account but when we put our hard earned money into the account we are only granted $300.00 a day max limit to be withdrawn. If you pay your bills through KeyBank it takes up to a week or longer before it actually comes out through some companies such as Harbor Freight for example. I have had nothing but issues with this bank. To many to list on here.
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December 2020 by MB Angelo
My experience with Keybank has been positive.
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January 2020 by sherman Core
Wouldn’t cash a check that was from my moms bank account for an emergency. The bank was right up the street and they would not call the bank to verify the funds. They treated me like I was a low life and all they wanted to know was the names of the employees that have done it in the past for me.
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February 2019 by Zinba
Pay attention to what account type they offer you.. the teller won't inform you of what type until you about to walk out the door. When you call customer service you get passed around like a puppy. Very unprofessional and untrustworthy.
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March 2018 by Malia Shipley
Why have over draft protection and concent to yes for over draft if unable to use it
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January 2018 by Melinda Amerman
Why won't you verify funds from a check drawn off your bank?
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December 2017 by David Slampak
Hours are awful.
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November 2017 by Leslie brooks
Worst service and hours
