-
October 2023 by Sri V.
I took my car for a car tire lock change and to remove existing and the representative Chris said he will reduce 15% of the cost but he didn't do it still charged me the same amount. I'm very upset about this fraud that they also told me about the brake needs to be changed. I will not do anything with a dealers as they are charging me overprice. 0 stars ...
-
August 2023 by Carmen F.
My Yaris is about 14 years old and I always loved it: small and does not need much gas, easy to park and cozy for a woman. Now, because of how my life went lately, I haven't been driving much. I never put lots of miles on it anyway, but it's been less than 2 K miles a year for the past few years because the places I need to go to by car are very few. I bought it new in 2008 from Faulkner in Trevose, took good care of it, always serviced it there and also took it there for the annual inspections. Today I did the same. Made an appointment for 10:30 and, after they kept it there for about 4 hours, we reached out to see what's up. They said it needed about $3, 000 in repairs in order to pass the inspection. Think about it: this is much more that the car's blue book value at this point and of course I did not want to pay it. I always suspected that dealerships do not like it when you keep a car for too long because, if people did that, the car dealers would go out of business; but this time the push for me to give up my car and get a new one (without being told it, that was pretty much the message) was blatantly obvious and obviously not welcome. The question I asked them was: how could my car pass the inspection in 2022 (by you) and then, eleven months later, being driven for about 1000 miles only, to get in such a bad shape? Not much to answer, Faulkner Toyota. I told them I would never go back. (My only regret is that the discussion took place at the desk, while my car was still in their hands, so let's hope for the best... )
-
June 2023 by James H.
Service is Horrible Came in for service for an oil change and they did not perform it at all. scheduled appointment for 830am they did not even bring truck into service bay till 930 can and told me it was done at 10:15 and only preformed tire rotation not an oil change. asked why and they only had to say, "did you want to get that done now"? asked them to call me before appointment that did not happen at all. don't use the online app at all they don't use it for reference.
-
June 2023 by Glen G.
I want to first say that I have been using Faulkner Toyota for service for many years and have given them all 5-star reviews. Of course, those reviews were based on trust and their customer service and never questioning their recommended service. However, I now find myself questioning that trust and I must say I am very disappointed about what just occurred on a service call. Specifically, on 26May23 I took the vehicle in for evaluation of a whining noise coming from the front of the vehicle. I trusted them because for the last approximately 5 years they have performed all maintenance on this vehicle. The service advisor came to me about an hour later and said that the noise coming from the wheels was a ball joint. Although disappointing and extremely expensive compared to local mechanics, I determined that it was best to let them do it, especially since the vehicle was already there. Of course, he then said they didn't have the part and would have to order it, ugh. Note: It's been 2 weeks and the part is still not it, I should have ordered it for them from Amazon, probably would have been there the next day. But here is where it gets interesting. As is usual they come with their little report of what is recommended and what is necessary, the nice little red area at the top of the report. It had the usual wiper blades, license plate bulb etc. I have already come to expect that. The disconcerting part of the report were two areas that concerned and annoyed me. 1. The front brakes were according to them at 1/32! The part I couldn't understand was that they inspected the vehicle just 5 months ago, and under normal driving how did it get that low? I don't let it get anywhere near that because I drive with this vehicle for work. However, although I couldn't understand I said go ahead and do it. 2. This is the one that infuriates me and makes me question the trust I had placed on Faulkner Toyota. Among the items recommended and placed in the yellow section was a throttle body cleaning. I was bewildered and said to the service rep, you did that already. He had this weird look and then said let me check the record, perhaps the technician went off the mileage record. Question, why would a technician go off the mileage record and not inspect the part? Anyway, he came back and said that he reviewed the records and it had never been done. I said I thought it was done as part of a 60K service check. He claimed that was not part of the 60K maintenance check, I respectfully disagreed. So here is thew update. I reviewed my service receipts and sure enough 6 months ago under their 60K service it clearly states THROTLE BODY Cleaning. I have attached copies of their service receipts for the record, and I am currently going over my receipts to see what other service they have gotten me on. Advice to customers: Keep your receipts and make an itemized list of services and mileage and see what they recommend. Change the cabin filter, air filter, and wiper blades before you go in and see how many times, they recommend they be changed. Very very disappointed in Faulkner Toyota.
-
May 2023 by Dan S.
We had a terrible experience with this dealership. It was a very rainy day when we went to look at a Highlander that was listed for sale. My wife felt she was being pressured through the whole process. She tried to mention that she may be interested in RAV4 and the salesman cut her off an kept her 'focused' on the Highlander. She felt railroaded into getting this car. The standard unprofessional bad dealer behavior that I was shocked was still prevalent happened at this dealership. I sent an email to one of the Sales Managers explaining these issues. The manager did not address any of these issues involving my wife and the salesman that I had mentioned but said to just bring it in for a trade in. One positive thing did happen during this process, she had a flat tire on the way home from the dealership and the service department replaced the damaged tire for no charge. Overall I would say beware of their used car sales department Stay away from this dealership
-
April 2023 by Jessica S.
My wife was looking for a new car as her was totaled a month ago. We walked in looked at several cars for about 15-20 mins and nobody greeted us.. it was as if we weren't even there. All the salesmen just sat around talking to each other.. there was literally one couple in there being assisted by someone and everyone else appeared available. We just left and went to another dealership. Please do not waste your time....
-
December 2022 by Cathy W.
I've been coming here for my maintenance since I moved around the area about 5yrs ago. I have worked with 3 different service associates and they all were pretty professional and honest, not forcing you to do any services if your vehicle doesn't requires. I also have a few times working with one of their sales associates. Service wise, I believe I would prefer Faulkner. Sales wise, I think the sales associates I worked with at another location seems to be more friendly and polite to me. And buying parts definitely refers back to Faulkner because even if it's same part, other Toyota location actually charges different and higher price than Faulkner.
-
July 2022 by Alex S.
I was in a car accident June 2nd, 2022. After my accident, my insurance referred me to Faulkner Toyota Trevose. I was looking forward to getting my car back soon, as the reviews online "SEEMED" to be good. If I could give this company 0 stars, I would. I have had nothing but poor customer service, horrible communication, and aggravation since they have had my car. Today is July 26th, 2022, and I STILL do NOT have my vehicle back. We are now approaching 2 months since they have had my vehicle that I have been making car payments too MONTHLY, and every time I contact them I receive minimal responses & Incorrect information. I have contacted them 2-3 times per week since no one picks up the phone to give me any updates. Every time I reach out for an update, I get the same answer "The piece is on back-order", and I was even told TWICE "We don't have a 2022 Dodge Durango on our lot"?. They don't even know where my vehicle is? This place has the worst communication I have ever received. I can't even take my family out because we don't all fit in the rental I received. This experience has been an absolute nightmare, I will never refer this company to anyone. I deserve to be compensated or refunded for these car payments I've had to pay since this company has had my car. My next step from here is the BBB.
-
July 2022 by 天涯
I repaired my car at this Toyota and took it back and found that the rear door guard was not repaired. Then I took it and they said to wait for it to be repaired. After I took it home for two days, the guard popped off again, and I went to them and I called insurance and they told me to order a new one and let me wait. I called them a month later and they said my car has been repaired and no new parts have been ordered, and they also messed up with my car paint. , I am very sloppy in doing things and often fooling around. This is the worst and most rubbish repair shop I have ever seen. I am here to warn everyone not to go to this car repair shop. This is the most unscrupulous repair shop.
-
May 2022 by Chuck P.
The dealer refused to sell me a car due to the fact that I do not live in Pennsylvania.
-
March 2022 by New G.
Went in to have my trucks trans looked at, brought them the 3 codes and what they meant & simply asked them to check the fluid level. 3 hrs later they come out with the same tech stream print out I gave them and said you're transmission is bad & it'll be $100 for the diagnosis that I gave them (so $100 for a paper I gave them), I asked how they came to the conclusion it was bad, they said the codes, I asked if they looked at the fluid level and they said no, they don't touch the transmission. So they quoted me $8,000 for a new transmission. I obviously declined and brought it elsewhere for a fluid check and. Filter replacement. Saving myself $7,700. This was my second bad experience there. The 1st when I bought the truck. It was at Faulkner of Quakertown & I didn't want to drive the 2hrs, so I asked if theyd send it here. After here they now said that they wouldn't honor the 2yr warranty that was plastered all over the site and on the sticker of the truck. They said the truck was supercharged and they removed the warranty, dispite it being supercharged from the factory and quakertown having it as a two year drive train warranty. They said it's our truck now and no warranty. Then when I went to negotiate the price a little they then claimed they couldn't budge on the price because it wasnt they're truck????? So yea they were super slimy, I wished I had gone to the Quakertown Faulkner because it's had a lot of issues in them 2yrs and none have been the oem supercharger which they wanted to be its best selling point but then also why they removed the warranty.
-
November 2021 by Colleen L.
Took my car in to get the Service Monitor Tire light turned off after a 3 week wait. $500 later and nothing was fixed. Not even 24 hours later the light came back on.
-
November 2021 by Lasdin1 L.
Started great then all changed when my vehicle arrived. I ordered a replacement 4Runner after my wife was in an accident that totaled ours. A salesman reached out to me telling me that the 4Runner I was looking for was on its way to them within the next 2 months. He told me to leave $500 down and the car is mine, as I did. Time passed with no contact so I reached out only to find my salesman was "no longer working there". I was not assigned a new salesman but told "as long as you have a deposit the 4Runner is yours." Fast forward, reaching out once again, at another attempt to get a salesman assigned to me I was now told they will "assign one when it arrives." I was as well informed that when my vehicle arrived I would have a 48 hour window to pick it up. As strange as this seemed I did not see it as an issue. As life would have it I tested positive for COVID 2 hours before they called to tell me my 4Runner arrived. I informed the dealership of my covid diagnosis and they said no problem "we have contactless pick up!" I told the dealership how can I do that with a trade in? Again no problem "as long as you are here in 48 hours!" I was not in a condition to drive to the dealership. I tried everything with the dealership to not loose my vehicle. I told them I would fill out all paperwork and send it to them, I told them I would send them more money(wire, CC, overnight check) whatever they wanted. All I needed was them to wait a few extra days until I was able (not sick or contagious) to travel to pick it up. Apparently Covid-19 did not matter to them. Not only did they screw me over, waste months of my life, conveniently forget to refund my money and sell the 4Runner I had money down on and waited for... but they were also willing to have someone that was in quarantine travel to their state with no regard to the consequences that might surround that.
-
October 2021 by Askhat S.
I bought 2014 Toyota Camry back in January in California. I got that car from previous owner and didn't notice that it had some transmission issues. After googling the problems I figured out that it was factory defect and those cars got recalled. And i was really surprised that my car still was on extended warranty, but after moving to east coast i was told that I don't have any kind of warranty for transmission by 4 different Toyota dealerships. But for my luck this life saver dealership helped me to replace all the defected parts and also refilled every fluid tanks under the hood. They didn't charge for anything. Absolutely recommend, they were super professional and quick.
-
May 2021 by Ruth S.
This was an awful experience. This is the fifth car I've purchased, and by far the most unbelievably bad experience. I've even worked well with other Faulkner's. They spoke down to me, made me feel stupid when I asked questions, and were not diligent with my questions. I actually cried- in a car dealership. Last week when my car broke down on 76 and I waited hours for a tow was like a day at the beach in comparison! They became extremely annoyed when I wanted to think about buying a $36,000 car, "saying that I should have gotten it out of my system" earlier. To be clear, I only looked at one car on the lot, called about the car before I got there, and test drove the car right away. I wasted no employee's time, but just wanted to take a walk alone to think. They were unprofessional and rude, for really no reason. Most of the staff was standing around with nothing to do the whole time I was there.
