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July 2023 by ROBERT E Palm
Great bank.Need Nicki back....
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November 2022 by Anna Anastasiadis
My mother just had a horrifying experience at this branch. We had a loss in the family and she enter an incorrect pin locking her debit card. She went to the front desk with her card and ID to get help and they treated her like a thief! The manager, Mark Manila, didn’t look at her ID or anything but asked her “do you work in this area?” Since when is the a security question to get into your account?! She attempted to show him her online banking and answer his questions and he STILL did not help her. Why? Because she’s Puerto Rican? Because she went in the bank in sweatpants and a T-shirt?! I called for the regional manager, Kristen Lynch, contact information and I was told they couldn’t provided that information. Shame on you Citizens bank for having managers that discriminate against your customers!Now she’s on the phone with customer service and they’re confused to why she was denied access to her account.
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September 2022 by Manish Dave
Good service
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May 2022 by Barry Edwards
The people here are great.They are not always the most knowledgeable but they will try to help if you explain what you want. They care about their jobs.Generally it's the "regular" crowd here, and by that I mean that it seems like most customers are coming in to make deposits or withdrawals on a weekly or so basis. It is usually never busy.The location hours are not great but not horrible. You have to plan to come in when they are open but that's a typical bank so it's not unusual.The managers have always been friendly and helpful.
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July 2021 by Jason Beresovoy
I went through a HELOC with citizens to increase my balance about 4 months ago. IT WAS A NIGHTMARE. I was a fan of rates prior to this experience. IT was not a great experience. Very disappointed.
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May 2021 by B. Matoney
We were with this bank for over 20 years, but will close ALL our accounts after today. Branch manager, Brian, spoke down to my wife in a totally unacceptable and unapologetic way after she questioned the consistency (or lack there of) of their photo i.d. policy. She withdrew money last week with nobody asking for her i.d., then this week same teller asks for i.d. (of course she had it at home). We completely understand and appreciate rules and procedures, but you need to uphold and practice them! When asked why they did not check i.d. last week, she was spoken to disrespectfully and with such disdain that we are willing to terminate our relationship with them over it. It was that horrendous.
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September 2020 by William Matoney
We were with this bank for over 20 years, but will close ALL our accounts after today. Branch manager, Brian, spoke down to my wife in a totally unacceptable and unapologetic way after she questioned the consistency (or lack there of) of their photo i.d. policy. She withdrew money last week with nobody asking for her i.d., then this week same teller asks for i.d. (of course she had it at home). We completely understand and appreciate rules and procedures, but you need to uphold and practice them! When asked why they did not check i.d. last week, she was spoken to disrespectfully and with such disdain that we are willing to terminate our relationship with them over it. It was that horrendous.
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September 2020 by Kristin Abell
I’ve been a customer for the past four years and have always been impressed with the service. The tellers are all very friendly and helpful. I would recommend this bank to my friends.
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July 2020 by Fawn Ward
I have been a customer of citizen’s bank for 32 years. After visiting this branch today, I will be closing all my accounts. The very rude teller & manager Nikki gave me wrong information & treated me with no respect. Horrible customer service. I then went to TD bank who was extremely helpful. I opened a new account there. You lost a loyal 32 year customer due to rudeness.
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October 2019 by James W.
This is a neat little shopping center in Trappe PA. Some of the big stores here include Goodwill, Dominos Pizza, Dollar Tree, Citizens Bank, Advanced Auto Parts, Hair Cuttery and a bunch of smaller stores. There is plenty of parking, it's not too cramped and there is a light to get in and out which is great for a smaller shopping center. It's worth a stop, theres plenty to look at here in this shopping center.
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October 2019 by Layla Fontaine
Sara Roze is the best !!! Thank you Sara for your wonderful customer service and management experience. I never walk out without a smile thanks to you
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December 2018 by John Allen
The bank manager Sean Smith went out of his way to handle a problem even though it was not through his bank. This is what I call Customer Service.
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June 2018 by Kevin Buckwalter
Always greeted with a smile. Never waited in line more than a minute or two. Everyone who works there will go the extra mile for you.
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June 2018 by Michael Clegg Smith
Great service and someone is always willing to go the extra mile to help a customer!! Highly recommend!!