LocalStorage, a storage facility, has received mixed reviews from its customers. While some have had positive experiences with the helpful customer service and secure facility, others have encountered frustrating issues with the rental process and lack of responsiveness. One customer had a confusing initial reservation, with the unit being reserved at the wrong location. After numerous phone calls and emails, the issue was eventually resolved by a kind and compassionate customer service representative named Jon, who refunded the payment for the incorrect unit, set up a new agreement, and ensured the customer could complete the rental process via mobile without further complications. Another customer praised the helpful customer service and the secure, gated facility, stating they would recommend LocalStorage to friends and family. Similarly, a different customer found the online and over-the-phone rental process to be convenient, with the staff reaching out to assist them in completing the process. However, one customer had a negative experience, reporting that their requests to access the unit after the closing time were not addressed, and they were not notified about their payment being due until two weeks after they had already vacated the unit. This customer expressed their intention to find a different storage solution in the future. Overall, LocalStorage's reviews present a mixed picture, with some customers appreciating the helpful staff and secure facility, while others have encountered frustrating issues with the rental process and lack of responsiveness.
Great storage facility! Properly taken care of too! I recommend if you need to store something...they got your back.
August 2023
I recommend this place to anyone! Very fair on prices
September 2022
Customer service is very helpful and the facility is very secure. Gated all the way around. Will recommend to any friends or family looking to store stuff.
