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February 2024 by E Pruett
Totally dissatisfied with my experience today. After renting with enterprise privately and through my insurance policy over 10 years, the ambivalence and condescending attitude of the Manger displayed today, I WILL NEVER RENT FROM ENTERPRISE AGAIN AND I'M CANCELING MY MEMBERSHIP M#W523GBM
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February 2024 by Bob Ski
Easy and quick - def will use again but hoping rates go lower!!
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February 2024 by Aleshia Summerhill
The manager Mario is rude and he has a attitude all the time i don’t know if that’s just his personality or not but he seems his happiest when he is walking out with bottles of alcohol on the job. And on top of that they said it will take a while to see why I didn’t get my full deposit back and I have been renting from enterprise for over a year straight!!!!
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February 2024 by Marie Stadler
Enterprise is great, they are always there to help me. The staff are so kind and very helpful. I would not rent a car from any other place.
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January 2024 by Elijah Ishmail
Good customer service
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December 2023 by Deb Deb
Service was good but I left my wallet in the car and when I realized it I went back to get it the attendant couldn’t find it , it was hidden in the garage and my money was missing! He said he would call me when the management reviewed the cameras and have not heard anything since!
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December 2023 by Sierra Mahoney
This place is absolutely horrendous. After speaking to them about documents needed and what would work, I come prepared to the office to be told that it will not be accepted. I rent from here often and never had issues. I provided 3 different documents per their website is acceptable proof of residency… however the manager was cold hearted and rude and was difficult and refused to accept them even though these same documents were accepted for a reservation a few months ago.DO NOT GO HERE. Only if you want a headache.
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December 2023 by Amanda Worrall
Wish I could give a zero because they’re so unprofessional. Stole my BRAND new AirPods. Went back within the hour after I realized & they showed me old dusty pairs of AirPods saying they’re the only things in lost & found. They’re thieves & liars & I wouldn’t trust this company for anything. Springfield isn’t much better because enterprise is trash all around but promise they’re not trash like this location. Bunch of bums.
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November 2023 by Racquel Johnson
Very professional and was attended to quickly. Did not have to wait picking up or dropping off the vehicle. Highly recommend.
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October 2023 by strongsinglemother Y.
If I could give 0 I would they are not good people they don't want to help and Mario is the worst of them all I'm sure they are losing business because of him specifically. I would recommend you take your business somewhere else if you want to avoid extra stress.
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July 2023 by Michelle Morrison
Enterprise picked me up at the repair shop when I dropped off my car, provided me a vehicle, and had me on the road within 10 minutes. When I had an issue with a tire on the car, I called and in a few hours they were able to provide me with a replacement car for the remainder of my rental time. When dropping off the car, I was able to leave it at the repair shop and just drive my own car home instead of having to go to Enterprise and be driven to the shop. I'd rent from here again in a heartbeat.
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June 2023 by Elaine Farago
Enterprise rental company is on time, responsible, responsive, had the perfect replacement vehicle, and I had no issues with my rental or pick up or drop off. I love that they met me at the auto body shop.
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May 2023 by Stacy Willis
This was an insurance claim. So the process was hassle free. But very quick and professional. A Lil delay getting picked up. But the upgrade in vehicles made up for the wait. Excellent return service. Just dropped it off where my car was repaired and shortly after, received my notice that it's been returned.
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March 2023 by Monique Starkey
My boyfriend tried to rent a car. They needed a paystub..since he has a seasonal job he does not have a current paystub but he had all this other paperwork work with his current address proof of income. So my question is why was that not good enough. What on a paystub do you need that you can't get from a W2 or 24 I feel like this policy is out dated because there are all types of jobs out there not just the normal 9-5 bad customer service.
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March 2023 by Linda T
The representatives are amazing. I am a repeat customer and every time the experience has been excellent.
