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February 2024 by Johnathan Umber
Garbage bank!!! I pulled all my money out of Wells Fargo specifically to close the account and they hit me with an overdraft fee like the second it posted. It didn't even get a chance to close it!!! Also this branch DOESN'T print new cards on the spot, one of the issues I was already having with them.
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February 2024 by Daniel Stegeman
Worst branch ever. Only one or two tellers in this branch can work at a reasonable speed. The management at this branch won't return calls. Lines are long and they are understaffed.
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January 2024 by Guillermo Rodriguez JR
This is fatality bank in the United States not helping for nothing.
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September 2023 by Jillian Rhodus
Thoroughly impressed with the quality of customer service! In this age of AI, my experience opening accounts is exactly why robots can't do everything! Mark and Shay made it a wonderful experience! Mark was very informative, pleasant and eased the stress of banking! I will definitely be back to this location for future banking needs! I hope Wells Fargo understands the high value of their team's personable service! Thank you!
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September 2023 by Ravi P
I had gone to this location few months back to get my questions around Mortgage account answered. Michael Williams and Mark McConnell were so welcoming and helpful in resolving the issue and directing me to the right Wells Fargo resources. Thank you.
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April 2023 by Elisabeth Shepard
The tellers and bankers are wonderful, the manager however is one of the worst I have ever encountered. She can not successfully perform her duties as a manager.
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April 2023 by Bernie G
Open more drive thru lines- waited over half an hour!!!
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February 2023 by Patricia
Spent a total of 20 minutes at the drive-through teller to complete a very simple transaction. There was ONE TELLER working both the lobby and the drive-through. This isn’t the first time I’ve had horrible service at this branch. Management needs to realize this is not a sustainable business model. A corporation with $12 billion in profit (in 2022) can afford to keep their branches appropriately staffed. I am seriously considering leaving Wells Fargo entirely for a local credit union or bank. I’ve had it.
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February 2023 by Lost Knowledge
The worst branch within a 50 mile radius. If you have a business account do yourself a favor and go to a different branch. The tellers are the worst, they have no clue as to what customer service is!!
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January 2023 by Andrew Hiller
I don't know what you people are doing but the recent closures and reduced hours are really starting to upset me. It's not a staffing issue, it's an employee budget issue. PAY YOUR EMPLOYEES MORE, OFFER HIGHER STARTING WAGES. You're a bank and we all know you have the money to double everyones pay and still profit billions. Enough is enough.
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October 2022 by Igor
7 people in line and one cashier is very cool to stand and wait for 10 minutes
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October 2022 by Kendall Dunn
Wonderful wonderful people! I work in the same shopping center and the ladies working helped me get change for my store with jokes and smiles on their faces, absolutely made my day better and saved me and my employees! Thank you ladies! If you ever need a discount, you know where to find me!
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September 2022 by Barbara Oberst
They no longer will allow my husband (who is not on my account) to deposit our monthly mortgage money into my account (we always have had different banks, as he likes his and I have to have WF for paycheck deposit. I pay part of the mortgage, he pays the rest by depositing into my account). We've been doing this since 2005.They won't even accept a cashier's check because of an increase in money laundering. Today, I made 5 phone calls so I could add his name to my account (I don't do online banking). I couldn't get a real person to talk to, and gave up. Thinking about changing to another bank that accepts direct deposit.
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May 2022 by Olivia Vandenbraak
Awful service , went there on Saturday with my husband who has been there since it was Wachovia and no one was willing to help get myself into his account after we just got married. They told us we can get you an appointment in July which is unacceptable. This location is terrible
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February 2022 by Matt Davis
Hands down the poorest customer service experience on a continuous basis that we have ever experienced at ourThorndale branch. Unprofessional beyond words
