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March 2024 by Lauren Nagy
Terrible TERRIBLE service! Straight up mean. I’m praying that my passport renewal has enough postage and how DARE I even ask a quick question to make sure. I will drive out of my way to never deal with that lady again!
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February 2024 by Rachel Dougherty
I love the lady that works here! She’s always super helpful and nice.
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November 2023 by angelo
I don't know how anyone can say anything positive about this post office. They are rude and miserable. They recently hired a younger person and quickly trained her on how to be as ignorant as the veterans. I just avoid it . I have lived here for 30 years and they have always been terrible. I go to Downingtown and use that post office . In the Downingtown post office they greet you with a smile and a " good morning." In Thorndale you get a miserable " Next". God forbid you ask a question . You will get the eye roll , the sigh , and the "Really " look . Like you are really going to ask me a question . Then they give you the wrong answer anyway. I just use the Thorndale post office to drop off letters in the mailbox. The workers there are harder and dumber than a box of rocks. If you ever see a pleasant worker there , it is because they are just there for the day and were borrowed from Downingtown. They just need to clean house in Thorndale and hire all new people. Of course they will not because they cannot fire government workers. They forget that they are civil servants and that the tax payers play their salary . They need to find a new line of work if they do not like to interact with the public. I can't believe that anyone would give them anything more than a one star . Anything above that is a phony review. By the way , if I'm in a hurry , I will use the UPS store in Thorndale . What a difference and nice place to do business with .I almost forgot to mention that the Thorndale post office closes for lunch . A full hour . People can line up and they will wait until the last second to open the doors. Sometimes they are even late and get their rocks off. Many people want to use the post office during their lunch break . Well not this one . The lazy workers can't take turns . They just shut the place down . When they unlock the door after lunch , they just grunt and walk away . They go behind the counter and act as if they are getting things in order just to make you wait longer . Then you hear a miserable " NEXT".
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July 2023 by C.
Thorndale Post OfficeThere is an older lady postal worker (at Thorndale, and as an occasional fill in at Downingtown, PA) that is so mean, you should either use the other line, or run for the hills. She is legendary among her co-workers as they all hate her, and if you mention her, they will say, "I know who you mean" You will know her by her condescending voice as she sounds like Madiera teaching the little boy to say "Thank You" in the Tyler Perry movie. I have personally helped many of her customers (since I've had years in doing shipping for eBay) to find the best shipping methods,as she takes pride in lack of information, making sure customers pay too much, or making them step away to sign a form that is needed, that she didn't tell them was needed in the first place. I have answeredpostal policy questions, helped others to find forms for their shipments, and explained the difference between priority flat rate boxes, vs. customer supplied priority box, vs First class weight cut-offs as well as expected service times, mind you as a customer,since it is so pathetically ugly watching her berate and disrespect everyone from young ladies to senior citizens. She has her certain customers, but that probably won't be you, as they leave you will see her turn on the condescending, "I'm better than you" and blank you attitude. I'm so nice to her, over and over, and she is horrible back, I tried many times, thought I could turn her into a human, but to no avail. Please USPS, put her in the back room where she cant do damage to your customer base. Or is that the objective?
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December 2022 by Allie Barajas
What ever you do DO NOT go on a Saturday morning I stood in line for almost an hour just to send my mail. I would have given 1 star if it wasn't for the poor front-end lady working all by herself trying her hardest to get everyone in and out as fast as she could and being so kind to everyone! It's the holiday season there should be more then 1 employee.
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November 2022 by Chandana Ramanath
They close early without notice
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September 2022 by Joshua Padgett
I’ve been to the store twice in the last week. I was overwhelmed and they helped me through the process. Thank you! Can’t imagine how tough it’s been over the last few years dealing with upset customers, including myself. I was gonna leave a negative review then realized half of the trouble I’ve experienced shipping things were self inflicted. The folks there have helped me sort things out properly so everything ships smoothly. Anyway, hope you all find this encouraging. May more smiles come, more encouragement, more love and more peace come to this store and to Caln Township. Thanks for everything you do. And apologies for how the public, including myself, can be so grumpy especially when it comes to shipping things. For some reason it’s a big stressor for us all. Thank you for helping. We’ll try to be more kind and grateful!
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December 2021 by Kelly C.
I came here to ship some packages around Christmastime, probably the busiest time of the day (lunch hour) and there was a blonde woman working was so incredibly patient and kind. when I went to pay and forgot my wallet she was kind enough to set my packages aside and take me when I returned. Oh my goodness is it nice to have kindness during this time of year! Just want to give her a shout out and I wish I knew her name. Thank you for being so kind
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December 2021 by Taddle Squigz
Everyone knows USPS is terrible and needs to go away, but this location really sets that bar of terrible a bit higher. Show up during normal business hours and you'll often be greeted by a sign stating they will "be back" at some later point in the day. Seriously, like really, seriously? I paid for my postage and should be able to drop off my package that won't fit in your tiny boxes during your normal business hours. I use UPS 90% of the time for the few extra dollars but I'll be making that 100% from here on out.What else can you expect from lazy diversity hires, though?
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October 2021 by Ian Lai
Every time I see Barbara she greets me warmly and is nice. I’m not sure about the below reviews. Maybe they were the ones having the bad day?
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October 2021 by Mark
The other reviews are spot on. The people working here are rude and ignorant. Both individuals working on 9/20 @ 10:15am need to be taught a lesson in customer service or shown the door. Don’t like your job? QUIT.
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June 2021 by Ian Laird
Every time I see Barbara she greets me warmly and is nice. I’m not sure about the below reviews. Maybe they were the ones having the bad day?
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June 2021 by Jon Blank
It's small and old but does the job, so ok the people that work there are not very positive but, I have never had an issue with them in over 17yrs. That included Barbara. In my view if you don't have time to be positive to the people who assist you. You get what you give.
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April 2021 by Rebecca Luft
Terrible customer service. Rude and unfriendly. Wish I had gotten her name.
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October 2020 by Cassie A.
I'm not using this location anymore. The lady that works at the front desk is the rudest person ever has zero personality and is just downright nasty. go to another location
