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February 2024 by Heather Steiger
This branch used to be run so well with hospitable and attentive service. We came in to add a signer to an account and with the exception of Mary (who's been there a very long time) we were treated like second class citizens. The branch manager couldn't be bothered to check on the activity in her branch but instead was seemly busy on her cell phone texting, googling or whatever until after waiting for over 20 mins for someone to serve us, we popped our heads in to see if she could help. She didn't so much as say hello or introduce herself and acted like we had done something wrong to be bothering her with our request. It was truly appalling, especially given we'd been loyal business and personal line clients for close to 20 years!! Needless to say, we're taking our business elsewhere.
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December 2023 by ROSA MARCELLA ACOSTA-KURTZ
Verry good
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July 2023 by Yvonne Sweeney
Regularly, on a Saturday they only have two people working in the entire bank and the air conditioner isn’t on so it’s always stuffy and stifling hot.
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June 2023 by Pearl Zhao
It was a very different experience from the other pnc branches I’ve been to. Bad attitude through and through. The staff here are not friendly or helpful.
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June 2023 by Kelly Hunter
I always have to wait in line because there are never enough tellers. I think it's faster to go through drive-thru because inside desk teller works the drive-thru, mostly.
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October 2022 by Nina N-Critters
If you are looking for the rudest staff who will miserably do the bare minimum, bark sarcasm at you, and attempt to refuse service to you during business hours, then Thorndale PNC is the branch for you! Each complaint to corporate is met with a generic email of fake concern but no further action is taken by them.
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September 2022 by Patrick Winters
Always clean. Very helpful and friendly staff. Can sometimes be busy (lunch time and after work) as you'd expect. 3 drive through lanes and ample parking
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August 2022 by Jack W
Great customer service, 9:15A Is probably the best time to stop in
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April 2022 by Gary W.
Their follow up leaves a lot to be desired. I was promised a call back for the next day on a major fraud issue. $1000 was stolen from my account. 5 days later I have not received that call.
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May 2021 by Dennis Stingel
I was a PNC customer for about 3 years, didn’t have any issues and was generally pretty happy.When I did eventually have an issue I called and was told it was being taken care of within 10 days. When two weeks passed and it wasn’t taken care of I reached out again. I was told that they had nothing on record. I provided the date, time and length of the phone call and asked they double check. They told me it would be escalated and I’d hear back within 2 days. A week later nothing. I had to reach out again, at which time they told me to start over from step 1. I told them forget it, I’d be closing my accounts.PNC - 1 starI went to the Bailey Road location to close my accounts. The teller told me to wait in my car and they’d call me when they were ready. Meanwhile two people who came in the branch AFTER me were waiting inside. I refused and was helped much sooner, imagine that.The woman who helped me was able to close 2 of my 3 accounts. The third account had an unsettled disputed charge (they don’t officially settle for 90 days) so it couldn’t be officially closed until April 20th. We filled everything out and she put it on her calendar to close at that time. Unfortunately on April 28th, I had to email them to remind them, since it still was not closed.Seems like a trend with PNC. If you need help, be prepared to have to follow up a bunch of times to make sure they actually follow through.This Branch - 2 stars
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November 2020 by Sal F.
I've been a customer of PNC for more than 20 years and have always received top notch customer service. Bank staff are friendly and professional.
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June 2020 by Patty Schenker
This bank has the friendliest & most helpful people working there from the tellers to the branch manager. I've always had excellent service!
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May 2020 by Torri Gabriel
Worst customer service. Every time I call this location I am given another 1-800 number, and the location is not open to talk to someone in person. Bank with citadel it will save you a lot of time. Mary has no idea what she is doing, makes up reasons why she cannot help you. Never in all the years banking with them had to call a 800 number to discuss a overdraft fee.
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May 2020 by Sal Foti
Have been a customer for more than 20 years. Every teller and manager has been helpful, courteous and professional.
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October 2019 by Lisa Troiani
I wanted to withdraw money and have been to this branch many times, often going to the same teller. Every time I go in, she asks for my i.d. and a credit card. This is unacceptable because they know me. The teller is the woman with long, gray hair. The male teller has waited on me fewer times than this other teller and he never requires an i.d. She basically said she didn't recognize me. If that is the case, she needs to retire! I accidentally handed her my expired license and she said shescould not accept it. What??? The manager said they require i.d. and finally decided the license was acceptable. If she is in there the next time, I will go somewhere else or wait for the male teller.
