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April 2024 by Chris Wallace
Ordered several pizzas tonight for delivery. Pizza was worse I have had from Papa John’s. Cold and the crust was hard. Complete trash and spent over 60 dollars. Very disappointed and will not go back. Should have bought from local pizza shop.
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March 2024 by Lara Lamparski
They don’t even answer the phone. They gave my son the wrong order the name and delivery address on the box should have been the first indicator since this was a pick up order. I tried calling because we weren’t doing another 40 minutes round trip and wanted to get a refund since we didn’t get anything anywhere close to what we ordered but I’ve been on hold for 20 minutes. I hung up and tried calling back to place an order instead of speaking to a manager and still holding…..can someone answer the phone?
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February 2024 by Alivia harper
I ordered my food today and I was sitting here waiting for a whole hour just for them to tell me it was delivered and it not being in here and lied to me on the phone
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December 2023 by Brandon Z.
I have always loved papa John's, I've always had it delivered. I have not once gotten my food on time or warm. yes, it has always shown up cold and at a minimum of a hour and a half later. order dominos instead I promise you it's better.
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November 2023 by Abdul Rehman
Food quality was very bad. I would never buy Pizza from this place ever in my life. I am very disappointed with their Pizza tast. It's tast like I was eating pizza from Walmart, oh sorry Walmart Pizza tasted better then this place.
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November 2023 by Tony Kuruvilla
Ordered from this place for the first time.very bad customer service and pizza was awful. Never come back to this location.
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October 2023 by Kim Bobik
Pizza from this Papa John's is consistently over cooked. Gave them one last try recently and one pizza was so over cooked it was inedible. If you want decent Papa John's then go to the one in Lionville.
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October 2023 by LG
Ordered a pizza for delivery, well over an hour went by and no delivery!! I called the store and said they were short and only had one driver...
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July 2023 by Luke K
I ordered on June 13. I ordered once, went to the store, when it’s 3pm and hours say OPEN. nobody was there. NOBODY. So I didn’t get my order. I then tried to order to a different papa johns, and accidentally ordered to this one again. There goes $70. I sent a long email explaining my frustration and got no response at all. This store quite literally scammed me. They didn’t refund me. I will make sure to have my friends review it as well. Horrible service, especially from the location manager to ignore my email.
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June 2023 by Randi k
Ordered 2 orders from Thorndale and went to pickup. The store was closed!!!! No one was working there. Door locked.
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June 2023 by Jim H2O's
DO NOT EAT FROM HERE!!! SAVE YOUR MONEY! Frozen Pizza would have been better! how do you serve someone the wrong pizza and then replace it with a cold burnt one? I will NEVER go back to this store!
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May 2023 by Angela O'Neill
Stopped in to grab a lunch to go. We weren't greeted or acknowledged for multiple minutes despite being seen by the employees. We ordered the new cool ranch Padilla to try, this was the only reason we came here. The website describes it as: Flatbread-style sandwich covered with bold ranch seasoning, loaded with Doritos® Cool Ranch® Sauce, melty cheese, ripe tomatoes, onions & Philly Steak. Comes with a side of Doritos® Cool Ranch® Dipping Sauce.What we got: Plain pizza dough with NO cool ranch seasoning, NO cool ranch sauce, melt cheese, NO tomatoes, SO MANY ONIONS, like a third cup of onions, SO LITTLE steak (maybe a quarter cup). The side cup of dipping sauce had less than a tablespoon of sauce..... So disappointing in taste a quality and completely falsely advertised!
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May 2023 by Bethany Busch
Poor service. Doordash driver had to be the one who called to let me know Papa John's didn't have the ingredients to make my order. Been on hold for 12+ minutes to be sure it's cancelled.
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May 2023 by Drew Rhodehamel
Ordered a pizza online and they canceled it. Buncha lazy "pucks"
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March 2023 by Matthew Hoernle
Knowing from prior orders how slow they are. I ordered online at 6:10pm and got an esitmate of 28-38 minutes for my deliver. So i was expecting a 6:50 delivery.It ended up getting to my house at 8pm, a little over an hour later than what i was expecting. I tried to call tue store around 7:10 but no answer.When the driver got here, they just left the boxes at the door in the rain. Never rang the bell and took off before marking it as delivered.The food was correct but not hot any more just slightly warm. This is the last time i order from this location. Too many times it is late.
