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January 2024 by austin radmore
Bought a certified preowned 4Runner from them. Received a call a week later saying that they weren’t able to certify it as preowned. Brought in less than a year later and was told I needed all new tires and brakes. Would not recommend using them for purchases of used cars.
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January 2024 by Michael Gallagher
Adrian was beyond amazing to work with. Absolutely no pressure whatsoever and was very friendly. Couldn’t be happier with the service and experience of buying my car here. James, the finance manager we worked with was very knowledgeable and informative. Thank you both!
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January 2024 by Joe Johnson
Avoid this place like the plague, unless you enjoy spending way more than you actually need on repairs that were not needed. Case in point I had a relative bring their car in for an oil change and inspection, needless to say that reading and comprehension was a skill that lacks when it comes to passable items and items that fail according to the state inspection laws. Even down to their paper work where they give you the item that fails, yet put right underneath that the "inspection was completed and according to specifications the vehicle passes" which is contradiction of what they tell you when they do not pass your vehicle besides the service advisor saying it comes up as yellow whatever that means. I'm sure purchasing a car here is pleasant but avoid all the free inspection gimmicks that they give you, cause they will count on your naiveness to get your money on the back end.
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January 2024 by Daniel Dias
Thanks for an awesome experience Miguel. Bought a new Tundra and was in and out in about 30 mins. No drama. No games. Well worth the trip from Long Island. We dont get service like this in NY.
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January 2024 by K Rutt
Horrible customer service. An issue I was told would be fixed with my vehicle was only partially fixed before purchasing. After the purchase, they denied responsibility for the partially finished job, and furthermore did not contact me about the issue after assuring me they'd get back to me. An issue with the cars engine control computer cropped up less than a month after purchasing, and despite their claims of wanting to give you "the best car buying experience" they have shunted all responsibility with that as well. The only thing they're committed to is doing the least amount of work you could've even thought possible after they've taken your money. Go somewhere else.
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December 2023 by Pete L.
Just picked up a new car from them.Could not have had a better experience. Called up after seeing a car on the website worked a no pressure competitive price. When the car was ready, I came in got a great orientation to the car. There was no upsell or other typical nonsense. They had me out the door within an hour happy.I had to drive a bit to get to them, but it was worth it.
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November 2023 by Denise T
From the gentleman that greeted me at drop off to Mark my service consultant to the friendly cashier everyone was professional. And a courtesy wash! Never had that before. Nice job Del!
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November 2023 by Alexandra Andrade
This is the worst store to get a car on credit, it doesn't matter if your credit is new or not, they will always give you an interest of 18% and even 20% and of course they will make you get the most expensive car. I made that serious mistake 6 months ago and I contacted Jim to cancel my GAP and my service contract, which he refuses to do and tried to convince me to keep the car. This man has zero credibility and I'm still waiting for the paper saying that he canceled what I asked him, whatever your circumstance are, DO NOT GO TO DEL TOYOTA.
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November 2023 by Sarah Kelius
Had a fantastic experience! Ask for Adrian! He is very knowledgeable and honest. The whole process was easy. Jim, in the financial department, helped me and went through all the paperwork. Everyone was extremely helpful and friendly. Both genuinely cared for my car buying experience and wanted to point me in the right direction. I will gladly drive an hour both ways for vehicle maintenance with their customer service. I can’t say enough good things about Del Toyota!!
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October 2023 by Carmen N.
No rating this dealership! After calling 30 minutes before arrival on a 45 minute drive there to make sure car was available and told it would be ready for a test drive when I arrived. After getting there someone else was test driving it. They still had my daughter test drive the car. As we sat down to start process another salesman came over to get keys and was told it was sold. Nothing else was available and the Sales Manager came over and offered a hall ass Sorry! When I said Sorry was not enough after driving 45 min and test driving something that was not available. His response was " Then I'm not Sotty" and walked away! Seems like they need a lot of Custome Service training! Never buy there!!!
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October 2023 by Roger G.
This Toyota Dealership is guilty of Deceptive Advertising. Listing vehicles on their Web site at one price and then when you contact them, raising the price over what is shown on the window sticker. This place deserves the title. STEALERSHIP FOR SURE. IM ALSO filing a complaint with Toyota corporation about these Clowns.Shop somewhere else.
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September 2023 by Enes K
Good overall dealership, Definitely need to stay away from certain moody people. Abbie is a great salesman made a deal within 30 minutes. J Krause also was very quick with doing the paperwork and super friendly. Lots of salesmen aimlessly standing around waiting for shift end. Although this is a high volume dealer, My advice for this dealership management would be, Treat people kindly and with respect you have some sour apples for sure. I got lucky with Abbie but you got some work to do regarding your customer service.
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August 2023 by Vick Arslanian
I had an incredible experience at Del, and I can't say enough about the outstanding service provided by Adrian. From the moment I walked into the dealership, I was greeted with professionalism and genuine enthusiasm. Adrian's extensive knowledge about the truck I wanted helped me make an informed decision, and his patience in addressing my questions was truly commendable. At no point did I feel that Adrian was pushing any options that I may not have wanted and was eager to help in any way that he could. I decided to purchase a truck that was not yet at the dealership, so Adrian marked it for me prior to arriving on the lot and kept me apprised of delivery timelines and where it was in the shipping process. Adrian also made it easy to collect my information for loan processing prior to coming to the dealership and all the paperwork was ready for a quick and easy transaction.Thanks to Adrian and the Del Toyota team, I'm not a proud owner of a Tundra. If you're looking for top-notch service and a seamless car/truck buying experience, I highly recommend Del and Adrian.
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August 2023 by Parish D
Had a fantastic experience with Chase purchasing a new Highlander for my wife. I drove from out of state as his price was better than all of my local Toyota dealers. He explained everything and made the process super simple. When I arrived, I was only in the dealership for about 30 minutes before driving off in our new SUV. Everything was EXACTLY as we had agreed to, with no last minute changes. Would definitely recommend Chase for your next car buying experience!
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August 2023 by King K
Good overall dealership, Definitely need to stay away from certain moody people. Abbie is a great salesman made a deal within 30 minutes. J Krause also was very quick with doing the paperwork and super friendly. Lots of salesmen aimlessly standing around waiting for shift end. Although this is a high volume dealer, My advice for this dealership management would be, Treat people kindly and with respect you have some sour apples for sure. I got lucky with Abbie but you got some work to do regarding your customer service.
