-
October 2023 by laraine schmitt
I went in there today with my two kids and was helped by Zach. He was so helpful! I don’t normally do reviews but he deserves one! At first he had 2 other customers in the store but handled all of us at same time. I was there for a couple hours because of everything we needed with 3 phones. Zach & his coworker were so patient & so helpful. Even my 18 year old praised them! Much appreciated! We will drive the 30 mins if we need help in the future!!
-
September 2023 by Heather Troupe
Huge Thank You to Deneik. She helped me 2wks prior to find a plan, upgrade our current phones and add a line for our son for his birthday present. We all love our new phones. Thanks again Deneik :)
-
September 2023 by juan jackass
I bought 2 Netgear MR5500 M6 Wilreless hotspots. 1 was bought in store on Dec 28.2023 the other had to be ordered. I paid for the first in cash. The second was billed to my account which I paid off as soon as it was added. I have since left AT&T because of rates. I have tried to get both units unlocked. The second unit was unlocked immediately without a problem as there was a record of the sale with the IMEI number. The first unit has no record of the sale except on my creditr card account. I have tried to have it unlocked several times and went ot the store and was told there is no reason it can't be unlocked... LIARS.AT&T will not unlock it without the IMEI number on the receipt. IT was sold as an accessory purchase and now I have a $450+/- worthless POS. Do NOT trust this store with your high dollar purchase as you will be screwed in the future if you ever need to unlock your device to use it on another netwok.NO RESPONCE ....IMAGINE THAT
-
July 2023 by Arika Lyons
While this store has helped me with many things, they have cost me hundreds of dollars adding insurance , next up and upgrading lines that I did not ask for or consent to and then refusing to change it back. I would not recommend this store unless you are very throughly going through everything they are doing.
-
July 2023 by TheRealNmula
Best service from Zachary! Was able to upgrade my phone with ease, no headaches or trying to over sale. Straight to the point! Appreciate you brother!
-
July 2023 by Lauren Menna
Deneik was wonderful. Very kind and knowledgeable and just an overall cool person. She got me a great deal and answered all of my questions. People like her are what keep me with AT&T ?
-
July 2023 by Linda McClintock
Being technically challenged I was fortunate to have had a "painless" experience! My experience at the Thorndale PA store with Jason was very pleasant and satisfying. Jason was extremely helpful and knowledgeable. He was the only one running the store that day for multiple customers; and did an amazing job taking care of everyone! His best interest was for the customer, offering guidance and SAVINGS!! He's a great AT&T ambassador ?
-
July 2023 by Russell Moore
I went in with a cracked screen knowing the phone would need to be replaced. Zach was knowledgeable on the new phones, and asked the right questions to get me a new one I needed. Placed the screen saver and case on for me. First time an Employee did it as part of their service. Excellent job Zach.
-
May 2023 by Linda Walker
Had to change my phone number and keep all contacts. Jason and Zach were great customer service personnel.
-
May 2023 by Trisha Lowther
Super friendly. And did what I asked for without trying to be pushy trying to upsell. Definitely did everything he could to help. And did.
-
May 2023 by Laura Arndt
I was having issues with my phone, which is admittedly old. Jason was amazing. He was honest about the status of my phone without pushing me to get a new one. He also fully explored options for trade-in and upgrades. He was professional and knowledgeable while also being personable and friendly. He got my new phone set up in no time and assured me that I should come back if I had any issues. Overall a great customer service experience!
-
March 2023 by Salome Greene
The young lady was exceptional sh helped me with purchasing a new phone and otter box . She looked up and explained my account charges to me. I was pleased with how courteous she was throughout the process.
-
March 2023 by Jonathan Cox
Quick and painless. Upgraded my phone and my wife’s phone and Danika also saved us money by adding another line and phone for my son. A+. Thank you.
-
February 2023 by RiamuSama
The gentlemen there were very polite and knowledgeable, while still being fun to talk to. Camari was great! Although, the morning following our visit to upgrade our phones, my new one was unable to make or receive calls. It was a relatively easy fix, though still kinda inconvenient. Still, would overall give this location a good recommendation!
-
February 2023 by princess Neik (princess)
Zach did an amazing job helping me an also multi tasking helping others as well
