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May 2023 by Denise Kemmerer
The gentleman was very helpful when I was looking for a basic and simple sewing machine, preferably a Janome. He demonstrated the functions and allowed me to test it also. Great machine with a great price. Told me to call or stop back anytime with any questions. Excellent service. Highly recommended!
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March 2023 by P H
Service oriented, reasonably priced repair for machines that are difficult to obtain. Very friendly, knowledgeable, and pretty drive to get there. Convenient parking and nice to be able to chat and browse without pushy sales approach.
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March 2023 by P H (MeanderingMe)
Service oriented, reasonably priced repair for machines that are difficult to obtain. Very friendly, knowledgeable, and pretty drive to get there. Convenient parking and nice to be able to chat and browse without pushy sales approach.
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December 2022 by Duff Browne
A great selection of new and used machines of every type. We brought our machine to be cleaned and repaired - it was jamming and looping thread but not sewing a seam. He cleaned and re-regulated the machine for a very reasonable price!
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December 2022 by Jazmin Rodriguez
Amazing staff and detail feedback on my product. Also took my machine for repair and staff did a great job
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June 2022 by Dawn Meitzler
I have been taking quite a few sewing machines over the years to Don Kauffman. I have always been pleased with their service. I have recommended them to several people over the years and will definitely keep doing so!
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May 2022 by Sarah Edris
If you have old machines for repair, this is not the place. I took two here over the course of about a month, one from the 1960s and one from the 1970s. The older was functional and needed a foot pedal and I brought it in for a cleaning and a tune up. Got it home and managed to sew for about an hour before the machine seized and was rendered useless. So much for that tune up - when I opened it it was still dirty and dusty inside and had not been oiled at all. The clutch and flywheel had seized due to lack of lubrication. Didn’t notice this until after I had dropped off the second machine. Albeit dirty, this second machine was not entirely non-functional, but I was told it wasn’t worth fixing and was a “mess” inside. After replacing the bobbin shuttle myself as a 22 year old with NO experience, I believe it will be completely functional. I found the parts without a problem. Seems to me that unless it is worth the profit, there is no interest in actually doing any kind of work on these machines. I was lucky enough to find information online to repair these machines myself as well as another shop which was much more generous with their pricing and the work they ACTUALLY did to clean and tune up my machines. I was charged half of the price when I took the first machine to the other shop, had it back in 3 days as opposed to the two weeks it was at Kauffman’s, and when I opened it up after getting it home it was spotless inside. Disappointed after years of hearing people speak so highly of this place.
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May 2022 by Elliott Stammer
I have taken my sewing machine and 3 friends sewing machines on for repair and cleaning. Don was very helpful with an old Singer. He had the parts I needed and that machine lasted for many years. Now I have a Husqvarna. I use it most of the year. Anytime I have trouble or just need a thorough cleaning I can trust that Don will do that job and at a reasonable price.
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March 2022 by Iris Dupree
Very knowledgeable and helpful! Prices for repairs are very reasonable. You can't go wrong using their services.
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January 2022 by kyle kemp
I arrived 15 min before closing on a Sat. Even though Mr Kauffman had to be somewhere after closing he did not close early and also took the time to reinstall the bobbin mechanism on my sewing machine as i waited. I then had to return the following Tues with another issue and he was gracious enough to address that issue while i waited and did not charge me for this second visit.
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September 2021 by Trina Hixson
Unable to shop. Only open by appointment. Did not see that when visited their website because wasn't there.
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August 2021 by Bill Gumhold
Great Deals Great service fantastic Atmosphere ???
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April 2021 by Lori Wagner
Terry is Awesome n helps you when you're in a jam. Very knowledgeable
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November 2020 by Nancy Cawley
Terry and staff are very knowledgeable with regard to the products they sell and service. The staff is always ready to help with any of your sewing needs. Definitely would buy from him again!
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October 2020 by Magdalena Twardenga
Job well done . Professional service.
