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March 2024 by Timothy Patsalos
YOURE ALL WORTHLESS! IVE BEEN HOME ALL DAY IN PAIN LAYING ON MY COUCH, IVE BEEN UNABLE TO LEAVE MY HOUSE! YOU NEVER KNOCKED, YOU NEVER MADE THE ATTEMPT! I WAS SITTING WAITING ALL DAY AND YOUR DRIVER PULLS A NINJA MOVE AND PLACES THIS STICKER ON MY DOOR AND PEACES OUT! THAT OR HES WAS KNOCKING IN SIGN LANGUAGE CAUSE I HEARD NOTHING SITTING RIGHT BY MY FRONT DOOR! YOU ARE WORTHLESS! LESS THAN WORTHELSS! 3RD TIME YOUVE DONE THIS TO ME AND IVE ONLY USED YOUR SERVICES 3 TIMES! IF I COULD HAVE USED FEDEX I WOULD HAVE!WORTHLESS!!!!
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January 2024 by Megan M
All other carriers in the area are able to deliver packages easily and in time to my residence, except for UPS. I live on a Main Street, with parking is available along the whole street, but for whatever reason, my packages through UPS get a hold or are never delivered. This is such a nuisance, and I wish I realized the package was supposed to be coming through UPS, so I could have canceled it and found an alternative carrier because it's always stuck a hassle through this company. This region's UPS sucks!!
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January 2024 by Teresa Gryskevicz
Very disappointed with your company. I now have to get a ride to Taylor to get my package. Your staff says unable to deliver. I'm disabled...that's why I asked for delivery. The real kicker is my roommate had his delivery today from UPS...never again.
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December 2023 by Just Me
I go from Scranton all the way to this UPS center for the great customer serviceVery professional yet friendly makes a pain in the neck errand a little easier!update: that was 2 years agothey changed drastically, soon after they got rid of or removedthe attendant at that timei haven't been back sincenow, i go to the UPS drop off box a block away from my housesaves time, gas and, well, headacheswait a while before you leave reviewsit's safer and more efficient that way
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October 2023 by Roberta Malone
If I could give y’all no stars i definitely would!! You guys have an issue with delivering my packages around the corner to a vacant store front . What really pisses me off is that you guys come to my address all of the time !!!! So what is the issue !! Use your brain and walk to the correct location before scheduling my things to be dropped off at a pickup location that’s 10-15 mins from my home !! Who says I’ll be able to get there !! The point of delivery is to bring things to the persons HOME NOT A STORE! Then when I call I can’t connect to an agent !! Like make it make sense here !!!!
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October 2023 by Rico & Pine
You guys need to have customers sign for packages from their phone. You can't deliver mine because I'm working & therefore I'll never get it. So I need to take a 8 hr PTO to wait around for a 1 second signature? Both UPS & FedEx is a joke but at least FedEx understands that and will just leave it. For Christ sakes I'm signed up for text updates so I know when it's there to leave work & pickup. UPS IS A JOKE.
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October 2023 by Amanda Rohr
I went in to see if they could print a label from Amazon to return, and they were very rude. I will not be going back
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September 2023 by Knoxx The Dog
Wish it would open earlier than 4. Otherwise great experience dropping off packages
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August 2023 by Mike LeBoutillier
I'm at home and you guys say you attempted to deliver a package of mine and nobody has come this is the second time this has happened
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May 2023 by Joel P
I would never send a package with UPS, but I can’t recall a time when I’ve been on the receiving end of a package and there wasn’t some sort of major problem at the fault of local UPS. Among other things, If you work during the day and you are receiving a package you need to sign for, there is no contingency plan and they are totally unreasonable to work with. It will get returned to sender after three attempts. They don’t take blame for things that are objectively their fault. Whenever you need to talk to them and they are the only ones who can help you, they are impossible to get a hold of. If I had ever had a good experience, I would not be writing this.
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March 2023 by Anubis G
Package was supposed to arrive and I was waiting for it all day long and kept checking the tracking number. All of a sudden after 5pm when I checked the tracking number it said that there is an issue with my address. The zip code was messed up and that was not the case before. It was here in my area out for delivery. How could that happen if my zip code was wrong? Anyway, I updated the zip code and then the website just kept saying that it's in progress so I decided to call UPS. I did and you do not get to talk to anyone from the USA. It was people from Egypt and they couldn't help me at all. All they could tell me is that an address update could take 24-48 hours so who knows when will I get my package. Tomorrow, the day after or maybe on the third day? No one knows. They couldn't tell me. I could also barely hear them because the line was so bad and it's ridiculous that I could not talk to anyone here in the USA. Forget about asking them to notify the driver because they can't do that either. Absolutely useless. UPS, what has happened to you? Just terrible.
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November 2022 by Jan Mangels
We have the very worst UpS Driver. Had package “out for delivery “ to be delivered by 8pm. Package has to be signed for so I waited all day. The driver usually just dumps our packages at the post office but this one could not be dumped. So he just chose not to deliver it in spite of it being “out for delivery” He should not have a job if he does not want to do it. No problems with FedEx at all. Taylor PA UPS.
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November 2022 by Elaine Marie Carnegie-Padgett
UPS is going downhill... Sick of having to hunt down my packages... careless drivers in too much of a hurry to give any kind of service. SICK OF UPS! Use Fedex or USPS.
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October 2022 by William Kathalynas
Absolutely the most horrible service of anywhere, of any kind of business on the planet, by far! I guess thier business model is keep lying to the customer at all costs. Just keep telling them that the package is arriving today and maybe they'll be stupid enough to believe it. They have so far cost me $30.00 a day in cab fare since last week because they keep lying and saying my part is being delivered today. The real killer is I only live 2 miles from their facility and they can't even handle that. It's just another case of entitled UNION WORKERS thinking they deserve a paycheck for nothing.
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August 2022 by Matthew Johnson
They are horrible I live in the country and they pick and choose when they want to deliver deliver to me. I had my son's medication overnighted to me And it didn't matter they still took 3 days to deliver. UPS should only be used to return Amazon packages.
