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November 2023 by Diane Visoski
Came in a half hour before closing time with low air tire indicator on. Was greeted by Jesse who said no problem. All my tires were checked and since no leaks were found they replaced all the stems in all the tires. Jesse said if I still had a problem the next day to let him know and it would be taken care of. Best service ever. Very polite employees.
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November 2023 by Anne Cherundolo
Took my car for tire sensors and an inspection. They failed the car because they said it needed a new strut, and wanted to charge me $900/ strut. Found the strut I needed from A&A for $400. Took the car home to change the strut and the struts were not broken. They also questioned me when I picked up the car on why I didn’t want to pay them $2200 for the service my car “needed.” Also the person checking me out made it a point to say he wasn’t holding my keys when he wasn’t giving me my keys after my receipt was printed out. Just an overall bad feeling. Good thing I didn’t because they were just trying to scam me.
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October 2023 by Dave Gallagher
The service was outstanding. I came in to get my car inspected, and they had to order a couple of parts, and I was still out of there in just a little more than an hour. If that was the dealership I’d be there all day plus it would have cost much more. I need brakes in a couple of months and I’m definitely going back. Highly recommend Steve Shannon, Tire and Auto Center!
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October 2023 by Andrea Sable
I have been going to Steve Shannon garage since they opened. The staff always goes out of there way to be helpful, professional and the prices are very good. I purchase 4 all season tires and 4 snow tires, no one can beat the price, quality and the service. Jesse, the service manager understood my time limit, and made sure I had my car back before I needed it. This is the best garage I have ever been too, and women can feel safe that they are not being over charged or charged for sometime they don’t need.
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October 2023 by Don Zaleski
Went in today for 4 new tires. Jesse did a great job fixing the problem we had. Great job. I as well as my family will be back again. Very pleased with the work and customer service.
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October 2023 by Jeniffer Spindler
I had a very positive experience when I brought my car in due to an issue I had with it. I could only believe the worst because of my Google searches on the internet. I met with Jesse at the counter and explained to him the issue. I even took a video of the sound my car made when I started it for him to listen to. He paid close attention, asked questions and took notes of the problem I had. And he put my mind at ease when I could only think the worst because I waited so long before I brought my vehicle in to get checked out. He brought my car back to the garage to have one of their mechanics figure out what was wrong. And within less than twenty minutes my car issue was taken care of. It was because of my new serpentine belt that wasn’t fitted correctly by a previous mechanic. And they adjusted it. What a relief that it wasn’t something major. I also told Jesse about my ‘maintenance required’ light that stayed lit and my clogged windshield wiper sprayer. He took care of those things for me like magic. I’m so glad that I went to Steve Shannon in Taylor. I appreciate the excellent customer service and the attention I received in order to fix my car. They are top notch.
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October 2023 by Shannon Lewis
Always take good care of my cars. Pricing is good. Friendly guys explain everything to you and give you all your options. I highly recommend you go here if you need work done on your cars
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September 2023 by Carl Jones LiCaine
they were my go to auto business prior to this new manager change. I did not very much appreciate the new management and will not be returning. what on earth were you thinking ?? your business is going nowhere good from here.
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September 2023 by Wendy Glen
I have never had a negative thing to say about this business. They've always treated me with kindness, honesty, respect and most of all affordability
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September 2023 by Michael Kelechowa
After three visits last year to complete my inspection and new tires at the Scranton location including one where I sat for 90 mins with an appointment and the car was never touched I was advised to try the Taylor location where the service manager Trevor restored my faith in the company. Went today to schedule an appointment and he is gone read another review that said she he was let go. Makes perfect sense let the people go that take care of customers. Time to find a new trusted tire and service garage.
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September 2023 by Kerry
Well, I ordered tires for my Honda Pilot from the manager, Trevor, only to find out he no longer works for the store. I did a little digging to find out the reason why, because I've been going to the Taylor store for quite a while and have had nothing but the best service. He was allegedly "let go" due to "bad" reviews, so I am here now writing a good review even though it's too late. Not only have they lost my business but also my husband, mother, siblings, father and stepfather will no longer do business there or any Steve Shannon.Steve Shannon, you have lost a customer and hopefully none of the higher ups ever lose their job. Poorly done as an owner.
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September 2023 by Kimmy Abram
Wow! The newest “news” around is you fired people who have shown nothing but dedication to your place for many of years, and although you do have issues and things with this place, you blamed it and took it out on men who’ve went above and beyond for y’all and who have kids and babies to take care of!! How about stay loyal to those who were loyal to you and take accountability and address the REAL issues within your workplace !!! You guys are horrible and are heartless! This company won’t make it around this area much longer, one this be about nepa is will stand behind others from here esp when they went in the wrong ! KARMA COMING YOUR WAY REAL SOON , and careful people they are blaming innocent people and firing them but yet 2 people I know almost were put in a bad place but parts not being replaced after work being done! Hmmmm where’s the real issue ?
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August 2023 by Bob Meyers
Brought my car in for what I thought was a brake issue..When I returned to pick my car up. They told me no charge. The brakes just needed to be cleaned, which they did for free. Ty for being so honest.
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August 2023 by Eric Scotch
I had a camper tire failure while leaving for a trip. I called and spoke with the service manager. They were able to fit me in only an hour after I called. They understood my situation and came through. I had them replace all 4 tires and they rushed a 5th one over to replace the spare. They were professional and did quality work! Highly recommended! Thanks again!
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August 2023 by Kamryn Weaver
This is honestly the best place ive been to in PA for my car. The people there are absolutely amazing, they took my car back immediately, they gave me two different options for my car and gave me the one they felt was best for me. They genuinely made me feel like i was part of their family. They made me smile and laugh all morning every time i spoke to someone there. It was reasonably priced and in a very convenient location for me.I told them over the phone that i worked overnights, that i would be there right after i got off work and they offered for someone to take me home so i wouldnt have to wait in the shop (though i chose to sit and knit outside). But i feel very cared for and my car is working great now. Thanks guys!!
