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July 2024 by Ricardo S.
Let me start off by saying I was very very pleasantly surprised by this company. As a society, we UNFORTUNATELY tend to go with "name recognition." With that said, I have never heard of 1-Tom Plumber before in my life. Going by name recognition was my biggest mistake in this process. From my initial contact with their scheduler, to (Issac Hirth) the technician that came to my home, I COULD NOT HAVE BEEN MORE PLEASED! The scheduler asked the most appropriate questions as it related to my service request. They were informative about the pricing and did there due diligence in giving me a "ballpark price." they afforded me options as it related to times, and days that they could respond to my call. My observation was that the scheduler went out of their way to try to make my problem, their problem and find a solution that worked for everyone. Now, as it relates to the technician, he arrived at the time that was quoted, was smartly, dressed, professionally, representing the company in a vehicle that let you know who they were, and what they did. He asked multiple questions, looking at the problem from the inside of my home, as well as the outside of my home, and did not bring any tools out until he had asked a plethora of questions, and found out exactly what needed done and formulated the best way to attack the problem. He was very open to humoring me during the process answering questions, explaining what he was doing as he did it, and telling me what he saw as the issues that they could (and did) address/remediate. Mr. Hirth was on station for approximately one hour and 45 minutes and when he was done, my problem was gone! Now you're gonna say well hey that's what he was paid to do. Hey, he did his job Yatta Yatta Yatta well in addition to that he contacted peoples gas spoke in great detail with the peoples gas technician, and. Had the driver who had previously cut my gas off (because of the leak) back out to my home within 30 minutes to do a final inspection and put his stamp of approval on it, there by having my gas turned back on. Now here comes the greatest part of this the technician did the minimally invasive things necessary to remediate the issue and charged me the price that was in the ballpark quoted by the scheduler. Other companies (big box well named Pittsburgh, heavy hitters) Wanted to charge me over 91% more than I paid to have the same exact job done by 1-Tom Plumber. I have saved this vendor into my Rolodex of "important people" and have farmed their name out to everyone that I know that needs a plumber. If you have followed me in the past, you know my tagline, I vote with my dollars and my feet well in this case, I used my dollars in my hand, and both of them will be contacting. 1-Tom Plumber again if I ever need future plumbing work. If you need a Plumber, these are the people to call I give them five out of five stars!!
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May 2024 by Jan D.
Jose Camacho with 1-Tom-Plumber was a lifesaver on Sunday, May 26th over the Memorial Day weekend. Our residence experienced a clog in the sewer line & the result was murky water overflowing onto the hardwood floor. After an internet search for emergency plumbers, we found a company that makes emergency calls, including weekends. Jose arrived at our residence approximately three hours after the call. The clog was unstopped before his arrival, however, Jose completely checked our system & pointed out a few features we needed to know for future observation & did this in a very professional & friendly manner. We highly recommend this company.
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April 2024 by William Potts
Larry and Caleb were professional and did a great job.
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April 2024 by Cassi Heinle
We called 1 Tom Plumber a day before Easter weekend and received same day service. Scheduling was easy and no hassle! The technicians, Kaleb and Landen, were knowledgeable, professional and friendly. They solved our issue quickly and cleaned up, leaving the sink area cleaner than they found it. Highly impressed! Highly recommend!
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March 2024 by Jordan Connors
Isaac and Landon were very helpful and got the job done super fast and were very careful with everything
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March 2024 by Len
I had a tricky sewer clog. Every month I had call a plumber. Isaac came out and mapped out the problem and had it fixed in no time. I definitely recommend Isaac!
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March 2024 by Gigi Voynich
Outstanding affordable serviceIsaac was absolutely wonderful I get nervous quite often having people work on my house but seeing how confident he was plus seeing how knowledgeable the other staff was put me at ease
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March 2024 by Gorman Ross
Jose and Chuck came out quickly and took care of issues perfectly. Highly recommend! Thank you, gentlemen.
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March 2024 by DAVID ROCHE
Arrived within the hour late on Sunday and had the issue fixed quickly. Fair pricing and incredible service. Will definitely use them in the future for all my needs !
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March 2024 by Jesse McMaster
These guys are great. Our technician today Issac did a fantastic job, he was able to answer all of our questions we had.We have had a few plumbing issues in the last week and Matt the Master Plumber did an amazing job working us through. Great customer service.
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March 2024 by Sterling Neil
They were able to send out someone within one hour of our call. Isaac was super friendly and was able to quickly diagnose and repair the problem!Additionally, he took the time to make sure everything was clean before he left.
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March 2024 by Afiya Williams
I want to thank everyone that came out to my home to fix a running water problem!! From the scheduling lady to the guys who came out! They fixed a problem that’s been going on for months in TWO WEEKS!!! Very accommodating…very friendly and very professional! Thanks so much to Jose for fixing our problem in a reasonable time!! Would recommend 100%!
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March 2024 by Michelle Stephens
Isaac was super nice and honest about his work. The shower has never had this much pressure and we are thankful the dripping has stopped!
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March 2024 by Amanda Cain
Isaac came out same day! He was professional, and made sure I understood everything that needed done. He fixed our problem quick! Thank you!
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March 2024 by Holly Ament
Had an after hours emergency... Jose showed up about 90 minutes after I called and had the problem fixed within 5 minutes! Awesome customer service and very friendly!
