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January 2024 by James G.
I have been with Wayne Bank for almost 3 years after moving all of my accounts from Hells Fargo. Since then, I have had so many problems with depositing checks with my iPhone. (phone upgraded twice since I opened the account, so it is NOT the phone) Sometimes the checks go through without a problem, but very often I get the message that "the endorsement could not be found" and I should retake. Sometimes I have to retake the pictures 12-20 times over the course of a few days before the check is accepted. I generally use a dark background, and my endorsement stamp has 5 lines of VERY dark black ink, but the app still says it cannot "see" the endorsement. That is insane. Sometimes I have to change to a neutral or white background to get the check to be accepted, but even that has not always worked, and I have had times when I received an email saying the check was rejected and I need to use a dark background. Eventually, I wind up driving to the bank. I have called customer service several times, and they always run through the same questions, but there is never any solution. They seem dumbfounded, which I believe they are. Can you please give me suggestions or admit your system is screwed up. I am about to change banks again over this issue.
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October 2021 by Denise Borke
Such great people in the Tannersville office. Friendly and professional, love going to the bank. I really can’t say anything about the effort office because I don’t frequent there much. But love the Tannersville office!
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November 2020 by Steven Pomeroy
Wayne Bank FRAUD SERVICE ASLEEP AT THE WHEEL. It's a JOKE. Apple.com fraud and this bank never caught it. I caught it 3 months later and they do not want to guarantee my funds. This bank should be ASHAMED OF THEMSELVES! Please call me and address this IMMEDIATELY!!!!! I want EVERY DIME back stolen. EVERY DIME.
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July 2020 by Steven P.
Since the new bank manager has been installed after Rosie left, customer service has plummeted. More importantly their exorbitant fees keep going up and WILL NOT be waved even if you are in the right. I will be pulling my four accounts due to the unfortunate conversation I've just had with the current bank manager Cheryl relating to a small fee which I thought was unjust. The CUSTOMER should come first, but not at this bank any longer, I'm afraid. After 10 years with Wayne Bank, I'm moving on.
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March 2020 by Tyrs Paladium
Since the new bank manager has been installed after Rosie left, customer service has plummeted. More importantly their exorbitant fees keep going up and WILL NOT be waved even if you are in the right. I will be pulling my four accounts due to the unfortunate conversation I've just had with the current bank manager Cheryl relating to a small fee which I thought was unjust. The CUSTOMER should come first, but not at this bank any longer, I'm afraid. After 10 years with Wayne Bank, I'm afraid I have to move on. (If the bank sees fit to properly rectify this situation, I may reconsider my rating to at least reflect that an effort was made to right this situation.)
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October 2019 by KnR vids
I'm from india I came over there ur bank us awesome
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October 2019 by Sam K.
This bank is nice I like that there is only a fee once a year and not every month. It's not a big company tho so getting live service can be a struggle sometimes. Also takes a hot minute for your accounts to update.
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December 2017 by 78Alexander Smith
I absolutely recommend Wayne Bank and I LOVE the Tannersville branch. Everyone is so friendly and they get to know you and you really feel the personal touch. Rosie Ortiz and Sheila helped set everything up for my business and they will go out of their way to help you. They are always available to help. Lisa and Biannca are a pleasure to work with! I will stay with Wayne Bank, mainly because of the treatment I receive from this branch.
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October 2017 by Eric Fisher
Great place to do business, I just moved to town and these guys are more than helpful! Rosie is awesome to say the least.
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March 2017 by James Carroll
Always very friendly people
