The New Balance Factory Store in Tannersville offers a decent selection of footwear with various discounts and deals. Customers appreciate the friendly and helpful staff, with some employees going above and beyond to assist, especially when finding the right sneaker for specific needs or medical conditions. Staff members like Matt, Nikita, and Cara are noted for their knowledge, patience, and professionalism, making shopping more pleasant. However, the store's inventory can sometimes be limited in size availability, especially for popular or newer models, which may be frustrating for those with less common sizes. The store atmosphere is welcoming, and while it is suitable for those who are flexible with styles and sizes, it may not always carry the latest options. An inconsistency is noted regarding the store’s policy on VIP discounts, as it does not honor the Simon's VIP discount offer, unlike other stores. Overall, the store provides a positive shopping experience due to helpful staff and a good variety of products, though some customers may need patience due to limited stock of certain sizes or styles.
Some staff are helpful some are not. FYI, this is the only store I shop at that does not honor the Simon's VIP discount offer. Other stores offer it on whole purchase. like 10% off and $$ off regardless of items. I was surprised some of the staff can even remember which model and size was discontinued when.
January 2025
Nikita and Cara were very friendly and most informative and helpful today. They both went above and beyond to help me purchase the correct sneaker for me.
January 2025
I had a great experience shopping in this location. Matt was extremely helpful and knowledgeable about the products in the store as well as accommodating. He demonstrated patience and professionalism which is lacking in most shopping experiences these days.
