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March 2024 by Megan Lynn
Everytime I come here there's a sign on the window closed for one reason or another. I drove all the way up here to and once again closed for the next 30 mins. Extremely inconvenient.
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March 2024 by Alex The Purple Wolf
Yeah no. I came in today and was not greeted at all, let alone asked if I needed help. Other customers were also in there and didn’t seem like they were helped either. I know a buddy of mine who got hired there and was fired for basically the same thing, but the manager can get away with it. Honestly, get rid of the whole team there. They can either be helpful or real rude. This wasn’t the other time either that they didn’t greet me in. Can count more times on my ten fingers of not being greeted there. Go to Scranton or Lehigh Valley mall for better customer satisfaction and service. At least in those places when there’s one worker, they always greet, even when busy.
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January 2024 by Malorie Manorie
Just love the people fr
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January 2024 by Melissa Maza
Nick was amazing! I came in a little close to closing time but he was very accommodating and helpful. He went above and beyond to even find a shirt I really wanted in my size and informed me about the sales they had going on. Despite coming to the store late he did not rush me and was super helpful. Thank you so much for your help!
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December 2023 by K. Nicole
The staff is amazing and always goes out of their way to help. They also make sure you get the best deals.
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December 2023 by audiman2010
Great deals today on stuff got hoodies 50% off plus buy 2 get third for $10 great deals there and the staff was awesome too . Thanks
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December 2023 by Essie Bessie
Sonya, Nick, Corey and Alyssa are the best management team ever. They’re so informative and easy to talk to. I would spend all my money here if I could. 10000% would recommend shipping here.
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November 2023 by Sarah Rosenberger
My sisters and I went here recently and we had the pleasure of meeting Corey before the shop closed. He was absolutely amazing and gave excellent customer service. He talked to us about some of our favorite shows, helped us find what we were looking for, and went above and beyond in countless ways. We really appreciated his kindness and have always found the staff here wonderful. Looking forward to another visit soon!**Would give a 1000 stars if possible.**
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August 2023 by Michael Nugent
My daughter wanted to go, so I took her. This particular location was in the pocono outlets. This place was disgustingly dirty. The carpet was covered with lint dust and wrappers. You could tell no has vacuumed in weeks if not months.
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July 2023 by Dean Altemose
Great little store with all kinds of crazy merch. They have a great selection of shirts for bands/anime/pop culture. Staff is always super friendly.
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June 2023 by Amanda Crane
I have been going to Hot Topic since I was in middle school and have always loved the store. This location in particular is our favorite! They always have awesome unique finds you won’t find at any Hot Topic in or around the area. I also shopped recently at one location closest to home and they didn’t give me Hot Cash when they had the promotion going on. I just told the staff at the Pocono store about it and no questions asked they handed me two Hot Cash coupons for the inconvenience. The staff were very pleasant and personal I also had the opportunity to meet the manager and she goes above and beyond for her staff and their customers. You can tell this store truly cares about the brand and its customers. Thank you for everything! You rock!!
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May 2023 by Aurora Kelly
I often jokingly refer to this location as the best Hot Topic ever, simply because it carries different things than my local ones. But at this point, it genuinely is the GREATEST Hot Topic I've ever been to. Everyone is always super friendly and helpful and the selection just makes me want to cry. As a plus sized person, having my size actually be carried in store is just wonderful.
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April 2023 by Carmelo Ildefonso
One of the biggest Hot Topic locations I've ever been to. Friendly staff, cool atmosphere, big selection.
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March 2023 by Marybeth Bauer
I always love buying band tees and this is the place to get them
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March 2023 by cassandra carter
Store was fine. Plaza was mayhem to get out of.
