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December 2023 by Jeff Rickert
Since the branch Mgr retired there is no customer service is the bank even open? Looking for a new bank.
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October 2023 by Al
I went to pay my car, the women behind the desk was very helpful and polite.
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July 2023 by gary talmadge
Never a bad experience all the employees are great n very helpful
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March 2023 by Steven Williams
Walked in asked if I can reopen my checking account first of all I go off of eyes lady with Remy rue didn't seem like she gave no care about how I felt then very felt very uncomfortable I do a lot of business and I have a lot of money but felt very disrespected and felt ready like I wasn't good enough to be in the bank will never bring anybody here I will never do business with first national Bank Will be going to Wells Fargo
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February 2022 by Dylan Polachi
Horrific
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November 2021 by Randy Nolf
Mobile app is the worst. They upgrade the system wipe out your pass word and then make you hold literally for hours to fix it. I'm sitting here listening to the onhold loop for 30 minutes after spending 45 minutes onhold yesterday. After 45 minutes onhold they couldn't help me reset my password that they broke because I disn't know the amount of my last deposit. I cant see my account to know my last deposit the man asks me to give my drivers license number, who in hell knows their drivers license number? Today after 30 minutes onhold the woman asks verifying questions like address phone number social security and helped reset my password that they broke. She was pleasant and helpful. I advise if you do an upgrade that breaks everybody's password that you hire a few people for the phone desk! I wasted 1 hour and 15 minutes for the convenience of online banking.
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August 2021 by Allen Brown
First National Bank said yes when almost all my other local banks said No. Suzell Sayers-Kent, the branch manager helped my family’s dream come true by helping us every step of the way get the commercial mortgage loan we needed to secure a million dollar 11 unit mixed use commercial building. I totally recommend this bank which had many lending programs to offer. I am also gearing up to bring all my other business accounts to FNB. THANK YOU SO MUCH Suzell and FNB!!!
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January 2021 by Terri Ireland
Horrible asking questions lady hung up on me.Extremely rude explains why it's 3 * !!!
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November 2020 by Teri VanBritsom Martin
TERRIBLE TERRIBLE.......my son has a check for $ 1200.00 from a reputable business, DRAWN ON THIS BANK.. however this banks policy in Tannersville, Pa. is that they will not cash a check unless you have an account with them AND worse, even if the check is drawn on them they won't cash a check over $600.00! Any business owner that has an account with this bank should reconsider. AVOID....after being hung up on by Sirelle, I decided to post a review. Their "give a damn" about their customers is broken.
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August 2019 by Heidi Kuhn
Nice bank, friendly staff.
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July 2019 by Michelle Kostecki
I opened a bank account and that was a hassle, extremely long, and the staff member opening the account for me was full of attitude. I still have not received a debit card for my account (it has been almost over a month now). I have called about this a few times and I get the same answer every time “wait 7-14 business days.” I have never been so annoyed with a bank.
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March 2019 by Nurislam Shekerbekov
bad service, stupid manager
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June 2018 by miann miann
Love everyone in this bank costumer service as well as the friendliness, Ladies don't mind those ugly nonsense comments about you, I knew myself that everyone that worked here are nice, you've done all a great job! and Thank you all that you do. 😘
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June 2018 by TOM SFORZA
All I can say is WOW. This bank is awesome. I went in to open a business checking account and within 5 minutes of looking at my paperwork Suzell said no problem I will set it up. She also stopped by our business with the paperwork for us to sign the same afternoon. The other bank ESSA would not set up another account due to paperwork concerns. I had the necessary paperwork and they refused. I strongly recommend First National for all of your banking needs.
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January 2018 by Nathan Foeller
I can't say enough good about this bank - namely, about Suzell, the branch manager. I've worked with a number of banks that over-promise and under-deliver. Suzell, on the other hand, has delivered exactly what she promised every single time I've gone to her for a loan. I don't think it's always been easy for her, but I know she's gone to bat for me and ultimately gotten great results. FNB is my first phone call for anything that I need banking-related.
