-
March 2024 by Jaz C
I had a question about the Naruto crocs that I purchased and they weren’t returnable which was fine. The manager, an older woman was extremely rude. I never get loud and cause a scene in a store, so I am shocked by the way she spoke to me. I wear crocs everyday and have too many pairs to count. I’ll for certain only be buying online now. I even called customer service about the issue and the gentleman told me to go back and tell the manager they can be returned (which wasn’t the case). Went back in and the manager was even more rude the second time. Told me that I was told “that they weren’t returnable” because she was standing there. Mind you, I was NOT informed. I was only told no discounts applied. She even told me that a woman checked me out and it was actually a tall man. Not happy at all with this interaction. She was disrespectful and her attitude was not it as manager. I say this as a fellow retail manager. I never had an issue with them not being returnable I was just told different things by multiple crocs employees and looking for actual answers and clarification. Extremely disappointed with this manager. She was terrible. I’ll be sure to tell anyone who asks to not even bother going in the store as questions will get you disrespected. Shoutout to the employee who was so kind when I walked in. I feel bad for her to work with such a manager.
-
January 2024 by Lindsey Hoover
Amazing selection and many choices
-
December 2023 by audiman2010
Nice store clean lady was very helpful. Will shop again thanks,
-
December 2023 by Jeremy Lee
Happy to make a purchase and they had a huge selection
-
December 2023 by Crystal Cruz
It's a clean, well-lit store and everyone was extremely helpful. I hope I'm not spelling it wrong but our sales person Iman went above and beyond. I highly recommend shopping here.
-
October 2023 by Paul Bindell
Andrew Rees, CEOCrocsGood Day Mr. ReesOn August 29, 2023, my wife and I stopped at the Crocs store in the Pocono Premium Outlet Mall, in Tannersville, Pennsylvania. We had a great experience in that store, all due to a fantastic sales associate. That was the manager, Sue. She treated us with wonderful respect, always with a superb smile. Sue helped us with finding the right colors and sizes. She is very pleasant and has a beautiful amazing smile.We noticed that she cheerfully greeted every customer that entered the store. We were extremely impressed how she was handling such a busy store, while staying calm and cheerful. We will definitely return to that store. The quality of customer service that Sue provides makes it worthwhile to go that extra mile.We sent out many emails to all our friends telling them about our great experience at the Crocs store in Tannersville. It was all due to the superb service that Sue provides. It is easy to see that Sue is a people person and that she loves her job. Sue obviously wants to make each and every customer welcome and well served.Sue earned special commendation for going the extra mile.Crocs should be commended for hiring such a great manager that provides excellent service and sets an example of the highest level of customer service.With much appreciation,Paul B. Bindell
-
October 2023 by rosalyn rainey
Tati at the crocs store was awesome!! I came n for my first pair and she sold me 4 pairs, the divirs, and cleaner! I got a pair for my mom, sister,and niece
-
August 2023 by MightyMightyScott
Most Welcoming Staff I’ve Encountered in the State Of Pennsylvania.
-
August 2023 by Jeffrey Cabral
Nice staff, very attentive to my families inquiries...
-
July 2023 by Emily Woodward
Great selection I of of Crocs and jibits. However not sure that it is a great deal on price
-
May 2023 by Kimberly DeReiter
Tried to call to ask about available products in their store. They were very abrupt and kept talking over my questions. I could barely speak with out them cutting me off. I simply had questions before making an over hour drive there. She just kept directing me to their web site...clearly she does not like to have customers come to her store.
-
May 2023 by Jen
On line said the store was open until 9pm. Got there at 8:05pm and the doors were locked and the woman inside said they were closed. It’s a Saturday night. May 20, 2023. Very disappointed!
-
May 2023 by T C
I went to this location to return a pair of shoes that caused a stress fracture on my foot. The gentleman was extremely rude. I understand I wore them once but how else am I suppose to know if the shoe is good for my feet? Clearly it wasn’t and I explained the situation nicely and he was raised his voice. They claim these shoes are great for work and they aren’t. I will not return to this store and I’ll be sure to mention this to everyone I know who comes here
-
April 2023 by Eric C
Amazing selection of Crocs and accessories! Overwhelming colors after about 10 minutes. :)Great customer service, store was clean, well lit, very well organized!
-
April 2023 by Dionne
Nylah was fabulous, I purchased 4 crocs and she helped me to decorate with charms, was patient, professional and most of all had an excellent personality. I will be back! ?? ? ?
