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March 2024 by elliott burlett
Chris is very helpful and knowledgeable
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September 2023 by Mark Guardascione
Friendly and easy it works for me
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September 2023 by Jessie Wood222
Always fast and friendly service.
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August 2023 by chris gruver
Big inconvenience that the drop off center in hometown doesn't or should I say keeps changing weather or not they wanna use the qr code ,So we have to drive to hazleton for a drop off or get a printed lable
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August 2023 by Anne Marie Beckerman
Great service, very nice people. Quick and easy
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June 2023 by PA 1749
I paid for a $30 item on Amazon to be delivered to Jim Thorpe. The the driver refused to deliver the item because this is a "high incident high crime area." Are you kidding me? I called and explained to them that not only were they wrong, but they have a key to this apartment building and can drop the packages off here anytime. I assumed full responsibility if this $30 item got stolen. They came the next day and refused to deliver it again! UPS stole it from me!
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January 2023 by I B (i)
Sent a package on Thrusday to be delivered next day AM paid $156 to have this done , package was delivered on Monday, now I am getting the run around From customer Service For a refund for services not provided, First I went to UPS in Hometown and got 0 help and the lady at the office was pretty rude.
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December 2022 by Ilan Basrawi (ilanpro)
Sent a package on Thrusday to be delivered next day AM paid $156 to have this done , package was delivered on Monday, now I am getting the run around From customer Service For a refund for services not provided, First I went to UPS in Hometown and got 0 help and the lady at the office was pretty rude.
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December 2022 by Jason Hollan
Very courteous, people excellent and prompt service
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November 2022 by Tammy Whittaker
There should be LOCAL phone number for customers to call for the Hometown, Pa. Customer Center instead of the totally animated phone number. People take the time to call so they can speak with a person on a LOCAL LEVEL not to a robot or a CSR that isn't local or even in the USA. The animated system won't even let you talk to a HUMAN BEING. I was trying to call and speak to management in the transportation dept. about a driver who almost ripped my car door off as I was getting out of my car. The driver came swooping in so fast and so close to the cars parked on the street with no care in the world that a person just might be getting out of their car. There is NO valid reason why the UPS drivers have to drive so fast and so close to other people's cars. the truck number of the UPS truck that almost ripped my car door off was truck number 149675 most likely out of the Hometown, Pa. center. It happened tonight (11/9/2022) at 4pm.The UPS drivers are always flying up and down our streets...they need to SLOW DOWN. So since I can't talk to the local office about this I'm writing a review instead. UPS is seriously going down hill and there is NO customer service any more because, animated phone systems & call centers have taken over, and the drivers/delivery staff just throws people's packages on porches and walks away. Whatever happened to knocking on a customer's door and handing them there package with a smile and polite respectful manners???? This is why I no longer us UPS. P.S: FYI to UPS.....not everyone has a social media account. You're a BUSINESS.....act like one!
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October 2022 by Lisa Lindenmuth
My package was suppose to be at your site on Monday the 24th. 5 days later I still haven’t received it! When I track it, the message I receive is that it is in transit. So, where is it? Hard to get in contact with anyone at the Tamaqua facility.
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August 2022 by J Yacc
It would be great to have a contact number for the facility. They deliver a package of mine to Amazon and no one knows when it will arrive to my home. I paid for 2 day shipping and now the package is late. The ups toll free number is pointless because they are very sorry but there’s nothing they can do. I had three packages and none of them went to my house they all went to the neighbors or Amazon. Some how I now work for UPS and have to find my own package because no one seems to care to help****Day 2 update***** Since they respond with same answer for everyone let me tell you what social media messages do…… nothing they say it’s been “escalated” nothing more they can do. Contact the shipper for further assistance…….so ups lost my package now the shipper has to try to fix it? Why doesn’t someone reach out to me like I’ve been promised? Why does everyone transfer my call to another department?and my final question is where us my package?
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August 2022 by John Yacina
It would be great to have a contact number for the facility. They deliver a package of mine to Amazon and no one knows when it will arrive to my home. I paid for 2 day shipping and now the package is late. The ups toll free number is pointless because they are very sorry but there’s nothing they can do. I had three packages and none of them went to my house they all went to the neighbors or Amazon. Some how I now work for UPS and have to find my own package because no one seems to care to help****Day 2 update***** Since they respond with same answer for everyone let me tell you what social media messages do…… nothing they say it’s been “escalated” nothing more they can do. Contact the shipper for further assistance…….so ups lost my package now the shipper has to try to fix it? Why doesn’t someone reach out to me like I’ve been promised? Why does everyone transfer my call to another department?and my final question is where us my package?
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August 2022 by RyGuy 04
Dropped off two items to return to Amazon. The gentleman was super friendly and went above and beyond to help me get my QR code from my phone. Thank you for the patience and professionalism!
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July 2022 by Lin W
The woman here did me a solid helping me return items to sender that were for a deceased family member. She was patient and courteous and made a rough day end well.
