“The gentleman that was working was very polite and respectful. He spoke to me soon as j walked in while also greating other regulars. Prices are reasonable. Truthfully I had no idea what half the items were and he tried to explain. Lol I definitely recommend this shop.”
“I am a regular at this establishment. The gentleman who usually attends to me has excellent customer service skills. For him I would give 5 stars. But when I entered on 11-22-23 a different man was behind the counter. No one else was in the shop. He was too preoccupied with his electronic device to acknowledge my entry. As he processed my purchases, he never made eye-contact, making me feel I had imposed upon him. Having decades of retail experience, it is standard practice to offer help to an entering consumer, to engage them cordially during the pain point/financial transaction and thank them for their purchase. I wished him a good day and was met with silence. Employees like that can kill a business in a day.”
“This is truly an awesome cigar lounge! There is an incredibile selection of cigars in a beautifully organized, giant humidor and an equally amazing lounge area. They also have a huge selection of vapes and juices. Dakota has taught me so much about cigars and has really grown my passion for the hobby! I love hanging out there!”