The Boat Shop is a business that provides boat and jet ski rentals and sales. The outdoor and front staff are often described as friendly, professional, and helpful, providing driving instructions and assisting customers. Many note the service is above and beyond, with staff going out of their way to help, including finding last-minute rentals and returning lost items. The pontoons are new and modern, and the business is dog friendly. Customers report having a great time and amazing experiences, calling it a top-notch dealer and service center. Some feedback notes the reservation process needs work, finding it hard to book online. On the phone, staff can sometimes seem annoyed or unempathetic when answering questions. Importantly, the requirement for a driver's license is not always clearly explained, which can cause delays. A policy not allowing people under 21 to operate rental jet skis is a point of complaint for some. The business also hosts customer appreciation parties with food and activities.
Awesome place to deal with, great staff, great service, great knowledge and great sales! 5 star!
July 2025
Had a great time renting a boat for the afternoon. Everyone we interacted with was friendly and professional. They had us in and out quickly, and when we accidentally left a pair of sunglasses on board, someone ran them up to the parking lot before we drove off. Above and beyond service for sure.
July 2025
My only complaint is that they do not allow people under 21 to operate rental jetskis. I have been to jetski rentals in 3 other states and they did not require operators to be 21+. I also wish they sold seadoo sparks but almost all dealers in east Pa only sell higher end jetskis.
