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October 2024 by Timtruck44 Saylorsburg PA (Tim Slutter Sr.)
Vern was a great representative for Mattress Firm. No pressure, he showed me what I was interested in and asked if there was anything I might have not considered.
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October 2024 by Brian McDonnell
My wife and visited the Bartonsville Mattress Firm today and had a very good sales experience with Vern. He was extremely knowledgable about the inventory and quickly dialed in on our preferences. He steered us to the products that best fit our needs and price point and left it to us to decide which mattress was best for us. He answered all our questions completely and was extremely patient and no pressure.
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October 2024 by Tanya Goode
This was my first time walking into this location and right away we were greeted at the door by Vernon he walked me through all my options allowed me to test out certain mattresses that fit my criteria snd budget and by the end I have a delivery scheduled for next month
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October 2024 by Chris Hughes
I'm giving a 3 star due to mixed experiences. In my local stores it's easily a one star review. However online customer service is 5 star and balances out. Back in July in my way to my local matress firm I called their 1800 number, and spoke to Tim. I informed him that we had purchased a perfect sleeper Charlotte back in 2017 for a condo in FL. I told him we loved the matress and would like to buy one but it wasn't on sale and if there's anything they can do. He agreed to price match the mattress for me. I was ecstatic and I said to Tim that I was on my way to my local store and if possible I'd purchase it that day and take home in my suv he said that shouldn't be an issue. I arrive at my local mattress firm and was greeted by the salesman. I informed him of Tim's offer and he began questioning the validity of it. Saying the mattress is 1,200$ and that it's not on sale. I again told him Tim offered to price match it and unless they would I will be pursuing an online order via Tim. He walked off and spoke to his manager like a car sale before walking over to me and bringing me to the mattress showing me the "1,200$" and in a condescending way saying you see that there's no way I can come down as low as you want that's not possible. So I walked out, called Tim, and purchased the mattress, the online experience was nothing but pleasant. The whole instore experience was very off putting. I look very young but am 30 so I'm not sure if they didn't take me seriously as a buyer but it was just a poor experience from a salesman. My mattress arrive promptly. Fast forward a month later the mattress has been making random pops and clicking noises and also developed a noticeable sag. I called my local mattress firm and asked is this was normal. They informed me it could be the break-in period and give it time. I rotated the mattress and gave it another month or so with no change. My sleep quality greatly has gone down so I called the 1800 number today and spoke to a Jaylen . I informed Jaylen of my concerns and she said more then likely the mattress has a defective or manufacturing issue. She assured me that because it was 120 days they'd take care of it with a exchange. She recommended the dream cloud hybrid. I told her unless I test the mattress I won't buy it. I figured this time around I would go to another local mattress firm being the Nazareth one. When I arrived I was greated by an older gentleman. I informed him of the issues and immediately he began questioning what I was saying. Informing me I'd have to apply a warranty basically discrediting Jaylen. I said "I'm not in a hurry so if I have to file one that's fine" after a bit of trying different mattress we settled on a mattress. The salesman then shifted to the fact that since my mattress was less then 120 days old it would qualify for a "comfort exchange" however there would be 250$ in fees I said to the salesman that's ridiculous and they should stand by the defective mattress. That if I need to file a warranty claim fine but that's not what Jaylen said. I also was told they wouldn't price match anything on sale, which is in direct conflict with what Jaylen told me. I informed the salesman they I'll be contacting them again and get the information straight. I went to my car and called the 1800 number again and spoke to an Alecia. I informed her of the local salesman issues and she informed me that due to the mattress being defective they would wave the "comfort exchange" fees also the "can't price match sale items" is 100% false. She went through and processed the whole order even knocking another 100$ off the sale price, and gave me free removal/install of the old/new mattress at zero cost due to the inconvenience. She was an amazing sales lady and answered all my questions/reached out to superiors for any questions and answered them promptly. I'm not sure why there's such a disconnect between their gr
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October 2024 by Marta O
I've had an amazing experience today, great purchase but mainly great experience with the super friendly and funny salesman.
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October 2024 by Christie
Very knowledgeable and friendly, excellent financial options.
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September 2024 by Donna Wilhelm
I love the bed we purchased a few years ago.
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September 2024 by Edwin Pagan
Anthony did an amazing job giving me a sleep tour! His knowledge and expertise was top notch. I would 200% recommend mattress firm and Anthony for their mattress needs!
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September 2024 by Thelma Halstead
Sales person very kind and friendly, took time with us. No rush.
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September 2024 by john melchiori
Bought mattress for my son (college).Vernon was very helpful. Mattress was delivered and set up no problem!
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September 2024 by Brenda Runne
Our sales person was so friendly, professional. He had other people in the store but he ran it like a champ along with his beautiful coworker, they make a great team. Our del is Thurs.
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September 2024 by Thor
Verne was the sales person that help me, he couldn’t have done a better job. He was well informed about the types and quality of every mattress I looked at. Very patient and listened to me and my wife and we are very pleased with the outcome of our visit and would recommend anyone looking for a great mattress and deal to stop at this location….
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September 2024 by Donald Yurga
Very welcoming and knowledgeable.
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September 2024 by Kirsten Fiero
What a great experience! Our salesman Vern Rice is outstanding! He was patient and knowledgeable about the beds and gave us exceptional service. Found just what we needed and the whole visit was a pleasure. Highly recommend!
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September 2024 by Gerard Harris
The staff was great as soon as I walked in. Made a purchase for back in July 2024. Vernon was so helpful with me throughout the whole process. I gave him my budget and what kind of mattress I’m looking for and he showed me the perfect match. He also assisted me in delivery details. I’m so thankful I had someone like him helping me through this. I moved to NC recently but I would definitely buy another mattress from this particular store again. Keep up the great work guys and thank you again
