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July 2024 by Joseph Lugo
Great customer service. Thank you.
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June 2024 by Danielle Vignone
Just awful. Filled the wrong tank twice even though there were signs on both ( tanks are nowhere near each other) that read NOT THIS ONE and FILL THIS TANK. Lost money on our rental due to no propane to heat the pool on a holiday weekend. Hours on the phone, a dozen different service reps and managers. Unbelievable.
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May 2024 by Migdalia Cintron
Very courteous and respectful.
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May 2024 by HOLLY YEARWOOD
Amerigas definitely worked on there service and is on the way to be excellent. I appreciate the effort.
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May 2024 by Carla Jenkins
I have been unhappy with the customer support, services and billing
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April 2024 by D H
About a year ago you overcharged me and charged me for services that you did not actually provide and it's been impossible to get a refund. I've called many many times and nothing works. You basically stole from me.
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March 2024 by Bob Lamson
Service isn’t the point of my dissatisfaction. I’m on auto delivery and my delivery has been too frequent. The last four deliveries have been for approximately 34 gallons in my 100 gallon tank. Thanks for not letting me run out but, the fixed cost for each delivery, $24.00 results in the cost of fuel almost double.
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March 2024 by vinod george
I was happy with my last order as I do see amerigas trying to change its image from a rude profit driven monopoly to improving the customer service. I spoke to a nice customer service agent that may have been a contractor to place my order. Amerigas had our whole community on hoa contract that was put in place for price gouging and to lock us to into unfavorable contract. We along with other neighbors went through hell from the local office to buy back our tanks that have been passed down from previous owners. Please get rid of the culture of that office and at corporate level by getting rid of staff that are rude and unfriendly. Companies that do not value customers should not be doing business.
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March 2024 by Lorrane Monk-Tate
For some reason the tanks were filled up as I ordered but the driver said he had to lock them because there was a leak.... There is no leak in my home so it has to be something with the tanks so now. I am still out of heat and cannot cook and this house is very cold and we have small children.... I called service as I was instructed To Do and have yet to hear from them.
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March 2024 by Dan Hessel
About a year ago you overcharged me and charged me for services that you did not actually provide and it's been impossible to get a refund. I've called many many times and nothing works. You basically stole from me.
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March 2024 by daniel johnson
Notice how there's no address that's because the customer service is in another country now. I was a loyal AmeriGas customer didn't mind that my price was higher because I had a local office to get help. Now I get someone who I can't understand and they expect me to pay almost double the price of other local companies.
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March 2024 by Kevin O'Malley
My tank went empty because AmeriGas routinely only fills one tank on my property instead of both tanks on site. I have been trying to get this remedied for 10 years. Also price is ridiculously high compared to the state average. True price gouging. I will be looking for alternative suppliers
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March 2024 by Jerry Paul
I have had to call 4 times to get the correct rate applied to my account and am still waiting for confirmation that it is being applied retroactively to December 22nd when I first spoke to a person “Fritz” and requested the change. I have been calling since. The change has been made, but I am waiting on confirmation of the retroactive date. As of 2/29/24 this has still not been resolved. Humorous that Amerigas sends emails “Tell us how we’re doing”, doesn’t make any difference. Then they say “We’ve updated your rate to the community discounted”, but wont honor the date it was requested 12/22/23. The phone records reflect the date of the call.
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March 2024 by Lilly Miller
Ran out of gas had to wait at least 7 days to get gas. Had to almost beg for someone to come n it was very cold in my house. Iam a senior if I could I would change service. They wanted 300.00 dollars more on top of what I had to put in the amount if I wanted the same day. Really!!!. Anyway that's my in put ty.
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March 2024 by Kenneth Floyd
The techs always do a great job. Half of the time I don’t even notice that they are there. They are like ninjas, stealthily refilling our tanks. The few times I have interacted with the techs, they have always been courteous and knowledgeable. And addressed my concerns.
