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March 2024 by Mark Levesque
Went here while sick on vacation last summer and have had nightmares dealing with their inadequate billing services ever since. I recieved a first, very large, bill which I paid. A few months after I received a second bill for the exact same services. Thinking it was a mistake I called to have it corrected, and was told that the second bill came from a different part of the organization which has separate billing. This is unfathomable! They asked me if I had multiple visits and I explained no, because I live on the other side of the country! This feels like deliberately fraudulent billing practices. Visit literally anywhere else and save yourself the headache.
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February 2024 by Local User
Thank - you team for making a GOOD difference to the community by caring for the " urgent needs" among us.
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February 2024 by Matt Bobb
This place is a joke. Went there for my back. The doctor asked me how I would like to be treated. Isn't that his job? My 5 month old son was there today but they didn't have the equipment to check him out. Why is this place even open.....oh yeah to take people's money.
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February 2024 by Carol Frantz
I decided to try this urgent care out because it is so much closer than running my kids to Hershey when they are having acute issues. I have been here twice with my children in the past month and each time all the staff we encountered was friendly, we got the in and out in a timely manner and the providers gave excellent care. Definitely recommend.
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February 2024 by Amanda Dolan
My last two visits were handled within an hour start to finish. The staff is friendly and helpful. They prescribed antibiotics for my issues. Would recommend for urgent sick visits.
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February 2024 by Caleb Weiler
The check in process was fast and easy. The staff was very polite and curteous, my experience was a very good one!
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January 2024 by Jenna Narducci
Went in to get a COVID test and they charged me for a "level 3" office visit with the doctor. I didn't even want to see the doctor, I just wanted a COVID test. When I googled level 3 office visit it's defined as a 30 minute detailed exam. What? I saw the doctor for AT MOST 5-10 minutes, and had to repeat myself over and over that all I wanted was a COVID test. Shady practices. I'll be following up with my insurance company.
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January 2024 by Jacquie Martin
I would have given a one star review, but the receptionist was nice, so I gave two stars.
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January 2024 by Calandra Henninger
Always a quick wait time, appointments are handled very well without dragging on forever. Staff is always willing to work with you not put you down for any reason. Kind and respectful environment.
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January 2024 by Gavin Fisher
Felt a cold coming before Christmas, so I went to see if I could get ahead of it before the holiday and not ruin plans. Unfortunately it had gotten worse and could not make it to work in my condition. I returned the day after Christmas to be seen again to get a work note (Tues thru Thurs). Dr stated I can not return to work until fever free for 24hrs. I am not fever free for 24 hrs so I called to get the note extened 1 more day (Friday). Twice when called was told they will call me back, 3rd time I called 30 mins before closing and they told me I need to go to the ER. The ER? For a work note extending 1 more day that they gave me in the first place? So sit in a waiting room again for hours to get a note for 1 day and pay more out of pocket again to see a Dr to be told the same thing the other 2 Dr's that the urgent care told me. Drink plenty of fluids. Will not return to this urgent care. St Lukes in Hamburg is better!
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January 2024 by Trey Runyon
The older lady at the counter with the really deep smokers voice was super rude. Didn't explain things clearly at all, but instead explained things in a manner that was controversial, unprofessional, and rude. I just moved to the area and was looking to make this my regular urgent care, but I will choose somewhere further away where I can have a positive experience instead of a bunch of grump negativity right out of the gate.
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December 2023 by Jamie Zombro
Looking at these reviews I was nervous but was pleasantly surprised. We had a very short wait. All staffed encountered was very nice and knowledgeable. Doctor was great with my young son.
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August 2023 by Kayleigh Kromka
Woman at the front desk on one occasion told us we could not bring our underage staff there for workers comp case. On the next visit, they allowed it. The first time we were there a half hour before closing so she probably didn’t feel like taking us. During second visit took a half hour to be seen. We were the only ones there. Avoid and go to Orwigsburg if possible.
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August 2023 by Brandi Gross
So many times I come to this urgent care to see if it will be different (because it’s so close) and every time I’m disappointed that I didn’t just make the extra drive to Patient First. The wait here is atrocious. I have been here as the only people in the waiting room and still waiting over an hour or more. I brought my daughter here once for her eye (she scratched her cornea) and instead of informing us right off the bat that they can’t really do anything for that they had us there for 3 hours. The nurse was actually rude to my daughter because she wouldn’t stop crying and couldn’t open her eye for her. It was ridiculous. By the time I got out of there we needed to wait until the next morning to see an emergency eye doctor. I need to stop giving this place any chances. The people are friendly enough. But if you’ve seen the DMV on Zootopia, you’ve seen this urgent care.Also, now they want to make you turn your phone off. Wait hours and hours without a phone. Yeah, no thanks.
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May 2023 by Nathan Witman
I had 2 seperate non-DOT drug screening done for a job application and waited over a week for both of them to get any response back from the lab they send it to. The staff at the clinic was very prompt to return the call and was very polite and helpful (which is the only reason I’m giving 2 stars instead of 1), but whatever testing lab they send these to needs to be reconsidered. I’m out of work for a week until they call me to verify my prescription and I haven’t heard anything. If something is weong at the testing lab that they can’t retrieve these results in a timely manner then they should be shipped to a different lab.
