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“I had broke my camera lens, or what i thought was my camera lens. Turns out it was just the protector. They let me know, said no charge. So i bought another protector lens. Would highly recommend. Nice people.”
“I visited the store to upgrade my phone and the girl there told me that they were about to close but she still helped me anyway, I had to go back the next day to finish but thank you Adrianna for being patient”
“Jordan is exceptional. We were the first customers in the store and he zeroed in on what we needed and helped us buy a new phone for my husband. While he was taking care of us several other customers came in and he greeted everyone individually ,professionally and immediately determined their needs.”
“I worked with Yanna and Isaac at the Gilbertsville location and received excellent customer service. Not only did they help me with what I needed to do but they went the extra mile. I had come here after being in Pottstown and the service was awful in Pottstown They were terriable DO NOT GO TO POTTSTOWN. A huge thank you to Yanna and Isaac they are amazing at their job and have great customer service skills. I will support this store with all my AT&T needs.”
“3 Services were added to my bill without transparency nor my approval. I visited the store again after having removed the services from my account online The visit was to confirm that indeed the services were removed and to discuss this deceptive business practice. The staff there at the time listened attentively, reviewed my account and assured me that this is not their normal business practice and that the additional services were removed from my account. Picked up my new phone today with no problems. Thanks Chandler and Evan”
10:30AM - 7PM
256 Schuylkill Rd Store # 9, Phoenixville
Mobile Phones
“Brittaney is awesome ☺️.She did excellent work and was quick with helping me during my quick visit. she was knowledgeable and helped me efficiently.This is the store I go to every month They are excellent ??.”
“I recently visited this store for an upgraded phone for my grandmother. Upon walking into the store Tony was welcoming and extremely helpful. He was very versed in the products and what to offer to each of his customers entering the store as his engagement with others was self evident. His ability to efficiently multiple task while providing reasonable wait time for each customer was remarkable. My grandmother who is very inpatient and not up to date with technology what so ever was patiently waited on. Tony was patient and clear in his vingacular as he specifically ensured my grandmother understood what he was explaining to her. His overall customer service displayed to us was phenomenal. His astute, kind and professionalism is to be commended. In most retailer phone stores it's common to be turned away with no help and or spending hours waiting for assistance. None of these issues occurred for my grandmother's visit with Metro on 6/6/24.”
“Hello Pottstown!! We are proud to announce our brand new store in the Walmart plaza on Shoemaker Rd. Let's see what we can do for you!!! Something To Smile About”
“So I went in the store sunday, and their was a sales rep named tony, I didn't get a chance to get his last name, but I can't tell you how helpful he was to get me on track with my issues, his patience and is caring of his job, was unbelievable, I never seen anybody care so much about his job to helping people, fix their problems. He was one person in the store, and he was very good , he was quick and his patients was excellent.”
“I've never enjoyed going to a phone store until today. The 3pm crew on 3/8/24 were very knowledgeable and great to talk to as I was waiting for my phone to transfer data! Very personable, friendly, and funny staff. Will only go to this location!”
“Fiorella was absolutely amazing! She provided us with quick service, high quality customer service, kindness, continued helping us until we were completely satisfied. The police came in during our visit due to an unsatisfied customer (he had to wait and wasn't happy even though she politely told him that he needed to wait his turn because all the associates were busy with other clients) when she finally did go over to help him he tried making her wait and she walked away to avoid conflict, he angrily left the store and called the police. She handled it with such professionalism and then continued to assist us as if nothing happened.”
“I want to start with the Gilbertsville T-Mobile team Noah, Jasper, Tyler, Annie, and Vick how helpful, understanding they were and helpful with a WHOLE week of helping us try and get our phones switched over . And a SPECIAL THANKS to Noah for going above and beyond with his sincere kindness and helpfulness!! I have never met team so committed and kind like Gilbertsville T-Mobile team. P.S I AM A NEW CUSTOMER AND WOULD HIGHLY RECOMMEND THEM!!!
And again Thank you to the WHOLE TEAM! !!! You all get at least 10 STARS!!!”
“I had the biggest headache trying to get my phone upgraded over the weekend. And even though it didn't get done over the weekend like I had planned, the folks at this store in particular are S-Tier. We were having issues with my account due to an open insurance claim (which was were unaware of at first). But these guys went above and beyond trying to help me out. I went into the store 2 days in a row trying to get this upgrade done. The phone I was looking at was the last one they had in stock. They held it for me. Even offered to hold it an additional week as I want going to be able to get back to this store until next weekend. They made calls to customer service on my behalf and even opened up a story ticket to try and get the issue on my account resolved faster. If I had the ability to, is take these guys out to dinner to thank them all for their help and patience. This store is A 10 out of 10. If you need anything T-Mobile, this is the store you want to use. Ultimately I wound up going to another store this week to finish the upgrade. But all the employees at this store deserve an award for absolutely outstanding customer care.”
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“I took my mom in to upgrade her plan; Lisa was very kind and easy to work with and she didn't try to have us sign-up for anything that wouldn't be a good fit. We were in and out within 30 minutes as well - couldn't ask for better service.”