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February 2024 by Jonas Seese
Couldn’t pick up my package because i wasn’t able to sign for it. Man at the desk said i could contact company and have them remove the signing requirement. Instead of giving me any time, they immediately had the package returned to sender. Worst experience i’ve ever had and i don’t know how any of those guys still have a job.
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December 2023 by Shin Ichi
I was home the whole day waiting for the package which requires signature. At 4 pm it says "failed attempt because receiver was not available", but no one knocked on the door, rang the doorbell, nor called my phone. The warehouse does not have a number I could reach to; it is impossible for me to actually talk to a human being. Worst company ever.
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December 2023 by xy ko
I was home the whole day waiting for the package which requires signature. At 4 pm it says "failed attempt because receiver was not available", but no one knocked on the door, rang the doorbell, nor called my phone. The warehouse does not have a number I could reach to; it is impossible for me to actually talk to a human being. Worst company ever.
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October 2023 by Woody2Shoes
Never tell you when they have dropped off a next day delivery amongst 30 other packages.very poor customer service and impossible to talk to a human being about anything. One of the worst companies on the planet and this location is their worst. They are completely incompetent and do not care.
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July 2023 by Slava K
Package came into your facility early in the morning (Friday) and was sitting there all day, just to be reschedule for delivery on Monday, when original delivery was suppose to be Friday. Why is that? Why couldn't it get delivered on Friday? Because of this inconvenience, I called customer service to see if I can pick up the package, but was denied, as only option is it pick it up next business day, which is Monday. Very unfortunate and unacceptable.
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June 2023 by Sushiplease ..
My friend worked at this location. He said nearly every package is THROWN several times. He also said he was worked so hard taking items out of a truck, he nearly threw up. He said turnover was constant and scheduling was horrible. I bring this up because I've gotten packages that look like they were drop kicked. No AC in brown trucks, new guys get old trucks with no gps.
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May 2023 by Michael K
Weekend drivers from this facility MAKE NO ATTEMPT TO DELIVER my packages, they just mark my HOUSE as "The receiving business was closed and delivery has been rescheduled for the next business day." I call UPS and they assure me that someone from this facility will call me WITHIN A HOUR but NO ONE EVER CALLS. This has happened MULTIPLE TIMES, someone needs to be held accountable for this poor service.
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April 2023 by Daniel Scott
I could have driven across the country to pick my package up myself in less time with less hassle. You're already 2 days late. Not for good reasons either. For incompetence.
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March 2023 by Kimberly Cramer
There is no way to change a delivery option to have the package held at the store via Amazon, secondly, UPS has left packages out in the open during rain which caused the product inside to get ruined. We have told UPS to set items close to door to prevent this but for whatever reason they prefer to place them right on the ground in the complete open. Ok service, but I’ve had greater success through FedEx.
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March 2023 by Kimberly
There is no way to change a delivery option to have the package held at the store via Amazon, secondly, UPS has left packages out in the open during rain which caused the product inside to get ruined. We have told UPS to set items close to door to prevent this but for whatever reason they prefer to place them right on the ground in the complete open. Ok service, but I’ve had greater success through FedEx.
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December 2022 by Rachel Krier
Apparently my Amazon package was delivered through UPS today. After two days of it being “out for delivery”, it finally showed up today. The front had obviously been ripped open though, and it wasn’t done in a way the looked like an accident. I assume one of their workers is going through people’s packages. To make matters worse, it’s basically impossible to make a complaint to UPS. They have the worst customer service line I’ve ever dealt with, and their actual “file a claim” function gives you no option to actually give information. Seems like they don’t want to deal with the horrible people they employ who are going through packages and, presumably, looking for things to steal. I’m going to be sending stuff to my parents’ house in a different area from now on to make sure it doesn’t get delivered by the people here.
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July 2022 by Nick Stewart
The past 4 days this is all I get terrible service nobody wants to answer the phone when I call about it and it’s ridiculous
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September 2021 by Kim S.
Unable reach a human. Automated phone system is a joke. I missed my delivery for my medication that I have to sign for even though I was home. I tried to reach someone so that I could hopefully pick up the medicine because it is a temperature controlled dose. Redo your phone system.
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July 2021 by Carlyle Christopher Stewart
Allen ,Chloe and Zoe were amazing ,they went above and beyond to assist me .. Their customer service was outstanding and they could not do enough to assist -10 out of 10
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June 2021 by John D.
The Phone: (800) 742-5877 they show for this location is WRONG! It is just another generic UPS number.
