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August 2023 by Wendy Share
Penn State employee pay checks are deposited to this bank. I've been with them for over a decade and look forward to going there. Everyone is very cordial, competent and professional.
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July 2022 by Martin B.
Not much help for internationals. Staff unwilling to adjust to meet customer limitations
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March 2022 by Alexandra Verge
Well,I must say working with Theresa Ameden has been one of the best decisions I have made, you made trading worth trying and with good profit at that thank you for doing a good job kudos to you .
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December 2021 by D. M.
I've been banking at the PS Federal Credit Union for years, and have been pleased w/the help I've gotten. In the early years if I had to call the office, I got a person on the phone, and could resolve my questions quickly. However, for a long time every time or maybe once in awhile I get someone on the phone when I call but the majority of the time I have to leave a message. The message says, I will get a call back shortly, there have been times it was the next day. I am to the point I don't leave messages. I know there are times they can be too busy to get the phone but if you call back even three times during a day you get the message. Again, I feel most of the employees that wait on me when I go to the bank are nice but there are a couple bit-tie ones. I think that is in all businesses. It is frustrating to have to wait for return calls, I cannot stay home all day waiting. I hope they realize answering phone calls is important to customers.
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April 2021 by Mary Jane Stout
PSFCU will not cash in savings bonds bought through Penn State payroll option. Long time customer is hugely disappointed since US Treasury suggests cashing in at credit union or bank, 95% done locally.
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May 2020 by Nicole B.
Provided no grace in a time of such great uncertainty in our country. Very disappointed with their lack of customer service. Would not recommend.
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November 2019 by Aubree L.
Worst bank/credit union I have ever dealt with. You can not do electronic transfers without special permission and jumping through hoops and their online and automatic bill pay system is horrible. Not up to par with modern banking, at all! If you prefer using checks and going into your bank every day for all your transactions, this is the bank for you!
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October 2019 by Fran LeMay
Its security, and the friendliness of its customer service representatives.
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September 2019 by zachariah johnson
Sometimes when I walk in here it feels like I'm visiting family. The staff members are always kind, welcoming and professional, and ALWAYS able to help you. I'm sort of a novice when it comes to banking and the PSU Federal Credit Union makes that comfortable and easy and I would recommend it to anyone
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August 2019 by Christine C.
Rude and crabby manager makes customers feel like a bother. Instead of offering help or suggestions, this manager is short and unkind. When I stop by the credit union to make withdrawals or deposits, I am often on my way to the gym, dressed in a t-shirt. She looks at me appraisingly and treats me as though I am an uncultured swine (today she asked if I could understand the word "and"). I am a faculty member at Penn State. Instead of feeling like I am a member of a local credit union that will support and help me with investments and transactions, I always leave this branch with the impression that I'm bothersome and too young to handle money. When women cease to demean other women (especially those who are of a different generation) equality may be within our grasp. Penn State Federal Credit Union is certainly not there yet.
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January 2018 by Mike McCallips
Friendly tellers. I've been with PSFCU for almost 20 years now, and never have had an issue they didn't work with me on. They always treat me with respect.
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June 2017 by Rolf Dietrich
Kind and efficient services getting started there. Answered all our questions. Great place to bank.
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May 2017 by Elizabeth Clark
I have been a member since I moved to the area 13 years ago. The employees are friendly and helpful, especially in times of need (like when my debit card was compromised). With locations in State College, Bellefonte, on campus, and an ATM at the Centre County Visitor's Center, PSFCU is a convenient, reputable financial institution!
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March 2017 by Joseph Bloom
Love doing my banking here. Everyone is always so friendly and seems to genuinely care! That's hard to find these days! Also having a location at the Hub on campus is super convenient as I can stop in on breaks and take care of business!! Keep up the good work!!
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September 2014 by HEATHER WEBBER
Great people!!!