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August 2024 by Zachary Knepp
Quan Chen was a great salesman. He went above and beyond our expectations. Same with the finance manger and everyone else we met at the dealership. 5/5 recommend these guys!
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August 2024 by Fatih E.
1 star is just for service/parts. Not for sales or finance. I had no problem with that.
I’ve purchased three vehicles from Mercedes Benz State College Ciocca Dealership and had no issues with the sales department. However, my recent experience with their service department has been nothing short of frustrating and unacceptable.
I brought my 2020 GLE 350 in for regular service, which went smoothly—until I started having issues with the air conditioning system. The AC, which had always worked perfectly, stopped blowing cold air after the service. I scheduled another service appointment, and the dealership claimed there was no leak and simply recharged the system. Unfortunately, the problem reoccurred within a few days.
After taking the car back yet again, they finally admitted there was a leak in the system and ordered parts for the repair. That was over 10 days ago, and I still don’t have any information on when these parts will arrive. Meanwhile, my family and I are suffering in the summer heat without a working AC in our vehicle.
What’s even more frustrating is that despite the inconvenience and their admitted mistake, the dealership has refused to provide a loaner vehicle while we wait for the repair. This is unacceptable, especially since I purchased an extended warranty for this vehicle.
I’ve been a loyal customer, but this experience has made me seriously question whether I’ll ever return to this dealership. I hope this review helps others make an informed decision.
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August 2024 by Jenn Frazier
I've been going to this Mercedes-Benz in State College for a few years now."I am extremely satisfied with the service I received at this Mercedes dealership."The service that you get from this Mercedes dealership is amazing and friendly! The employees Quan, Jimmy and Wyatt they are helpful and knowledgeable. They will help you get into the right Mercedes that fits all your needs and wants.Thank you once again for the exceptional service. I truly appreciate it."
Jennifer Frazier
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August 2024 by Daniel Rom
I bought a car here about a month ago. Excellent and consistent service. Unlike many other dealerships around the area this one is willing to negotiate and they understand how to meet you in the middle.
As for salesmen, I recommend Mitch. He’s a talented salesman that has lots of patience and listens very well. He will get you into a car that meets or exceeds your requirements.
Best dealership in State College.
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August 2024 by Susan Hart
Fantastic experience! I was kept informed exactly how I’d requested and Derrick ( service advisor) was thorough, efficient, and easily reached for questions. Even the service technician played a part in keeping me informed- he texted me a quick video of the damaged item and explained( showed) what was wrong and the next steps! Never experienced anything like this before and I’ve had my fair share of dealership experiences! Service manager Bryan and his team exceeded my expectations and then some.
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August 2024 by Holly
I had the best service when I was buying my car. From the moment when I pulled in was greeted instantly by Quan! Him and his team are very friendly and they also stayed late for all the paper work to get done. Highly recommend buying your next car a the Mercedes Benz of state college!
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August 2024 by Jim Carey
Great staff, forgot a part to Finnish the job so gave me a loaner and they will bring car back to my house ?
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August 2024 by Camp Boujee CBOXL
Saw this car on line 8/9/2024 gave them a call Wyatt the GM took the call he text me an offer I went there the next day he assigned me to his associate Quan Chen to complete the paperwork the whole process was flawless and painless. Thank you Ciocca Automotive you have an awesome team.
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July 2024 by Colton Fleming
This dealership, to us, on the outside, they were kind, warm, and welcoming. But they put me and my significant other in a car that they knew we couldn't afford. Yet they were so happy to put us in it. They sent a false statement to the bank to get us the loan, they did not have any facts on that statement, and when I questioned it, they just said, "it's just a formality." I really thought this dealership wanted to help us, but I was so wrong. And now we have to voluntarily surrender the vehicle to the bank, and even when they sell it, we will still have to pay a hefty amount that we cannot afford. Before anyone says, "well you did it to yourself, you signed the papers." Stop right there. We do not have much experience with dealerships, and we were hoping they were leading us in the right direction, and their outward kindness fooled us. So yeah, papers were signed, but we didn't entirely understand how it all worked. They didn't explain it too well either. They just wanted a sale and were willing to do anything, like screw over a poor family, to get it. I do not recommend this dealership to anyone, unless you have lots of money.
Edit: I truly want to capitalize on the fact that this dealership blatantly lied on our credit applications, just to push the loan through, and the fact that each time we said things were wrong on the application, the finance manager continuously said that it was just a formality to the bank. Let that sink in. I don't want anyone else falling victim to the need of this dealership to push sales for comission at the buyer's expense when the buyer is barely making rent but has a need for a car, and the dealership knows it. My significant other and I learned a valuable lesson with this situation that we won't forget.
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June 2024 by Frank Lin
Traded in my current vehicle for a used Mercedes CLS. Seamless process and great experience. A big thank you to my Sales Consultant Ryan and Business Manager James, also everyone else I met at the dealership. Professional, hospitable, and easy to communicate with. Highly recommended for anyone that plan to purchase a vehicle.
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June 2024 by Mike Roseberry
Mitch Yates was great, really helped us out on getting a used car for our daughter.
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June 2024 by Terri Epstein
Staff was so incredibly helpful! Went above and beyond when I stopped in late Friday night and talked to Mitch. The car was fixed quickly and they could not have been nicer!
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May 2024 by Adam Dell
I’m 20 and just got my first car from here every other place didn’t even wanna try financing because of my age and they got me in and approved. Joe and Mitchell were very helpful in the process.
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May 2024 by Bethany Shaw
We had the pleasure of working with Mitch when we recently purchased a Mercedes GLC. We had not been expecting to be looking for a new vehicle, but after an accident we needed to find one that met our needs quickly. We were lucky to have Mitch look after us and lead us throughout the entire process. Mitch was very knowledgeable about the model we were interested in, and he was very gracious. He found us the perfect vehicle within the specifications we wanted. He was responsive to our requests, and was very kind to our nine-year-old daughter. We also worked with Wyatt, who was also very friendly and helpful throughout the process. The entire sales team worked together very well. Mitch and Wyatt were very patient throughout while we awaited the insurance processes to complete. we highly recommend working with Mitch, Wyatt, and the team. Thank you!
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May 2024 by Charlie Chen
Ryan is great! Great car selling experience.
