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February 2024 by George Descavish
Customer service at Lowe's has really went downhill in The last 5 years. I was looking for a replacement bulb for refrigerator. I asked an employee and he just pointed . I went across the street to the home Depot.
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February 2024 by Heavy Metalworks
Typical Lowe's
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January 2024 by Pat Schnarrs
Will never go to lowes. Bought a craftsman table saw and less than 90 days motor burnt up and was treated like a criminal trying to get replacement and I had my proof of purchase. There customer service team act like the return was coming out of there pocket.
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January 2024 by Ken Abler
Nice that they give a10% military discount on a lot of items.
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January 2024 by Brian H
Home Depot and Lowes are across the street from each other but what sets the two apart is the level of customer service. On many occasions, I have price shopped while deciding on large projects and will visit both stores to compare. At Home Depot, my wait time is usually 10 minutes before someone arrives to assist. At Lowes, if I do have to wait, it is because someone is already assisting another customer but has acknowledged my need and asked if I would like them to call for immediate assistance (I usually opt to wait, it's a tool store, I can hang out for a few minutes). For this reason alone, I choose Lowes for all my home project needs unless they are out of stock.
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January 2024 by Azlyn Harger
Great service
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December 2023 by Keystone Investigations
Store employees are more interested in what is going on with their phones than helping a customer. I attempted to ask a employee a question about a product and was told by that employee to wait while he finished his texting! Lowe's keeps saying "Customer service is our priority" but there is no evidence of this. Product on the shelves are covered with dust and dirt. I will not purchase any product that is dirty. Signs should be in English only!
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November 2023 by Jason Mcmurtrie
Weeks ago paid for same day delivery. Didn't happen. Was told would receive a call to sort out. That didn't happen. Placed another order for pick up. No one showed for me to pick up in parking lot 2 times. Placed 3 rd order for same day delivery. Never came. Called to ask where my order was the following day. I was told that their driver never showed so they just cancelled my order. You can't make this up. TERRIBLE SERVICE.
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November 2023 by Jason M.
Weeks ago paid for same day delivery. Didn't happen. Was told would receive a call to sort out. That didn't happen. Placed another order for pick up. No one showed for me to pick up in parking lot 2 times. Placed 3 rd order for same day delivery. Never came. Called to ask where my order was the following day. I was told that their driver never showed so they just cancelled my order. You can't make this up. TERRIBLE SERVICE.
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November 2023 by Hannah Andre
We got our floors and floor installation from Lowes. They really encourage their installation and advertise it, so we went with it. However the installers installed the subfloor incorrectly and the screws or staples are coming through our floor enough that it cracks and bows. We have reached out multiple times at different levels of command to ask that we get the floors fixed but we were denied because we were past one year. Our floors have not even hit 2 years yet and they look like the attached picture all over. Where I frequently tread in the kitchen a floor board broke and even cut my foot. Aside from the horrible installation the customer service of getting our order in was terrible and there were pieces missing or items ordered wrong. We had to triple check everything and try to explain to many different parties what was wrong before they would fix our order. I would never recommend them just off the customer service let alone our several thousand dollar floor didn’t last longer then 2 years.
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November 2023 by Alex Reese
I would not recommend getting flooring installation from Lowes, they hire out to low quality installers and then only warranty for one year. The floors I paid $7000 for have already started coming up just over a year and half after installation due to poor installation and Lowes says its not their problem. I will be building a new home soon and Lowes and their installers won't be getting any of my business.Edit: Tried calling the number in the response from the owner just to give it one last chance and of course no luck. We were given the run around and put on hold while the person we were talking to "got their manager". We sat on hold for 30 minutes before being kicked back to another associate starting the process all over. If you get anything installed from Lowes don't expect it to last more than 1 year after which they won't be any help and you'll be left to fix it yourself or pay someone else to fix it for you.
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October 2023 by Just a guy
I’m a Lowe’s guy, NOT a Home Depot guy. Great store! Great service! I love the fact that they support customers bringing in there dogs! Love it! Thanks Lowes
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September 2023 by Montana Moyer
Very unpleasant experience at Costumer service desk with Dom and JoAnn. Very ignorant when I called up early to make sure I could return something and talked to front supervisor Ryan who said I could. and then was rudely, told no I couldn’t return and to call customer service….. will be canceling personal and business accounts! Not the first time having a bad experience with Joann.
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September 2023 by Doug Linebaugh
This is the second time in less than a year we were extremely disappointed with Lowe’s, their on line ordering and installation services. Most recently spoke with someone in customer (dis)service at corporate level. Was told someone would be in touch within 24 hours. It has been 96 plus and not a peep.
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September 2023 by Kevin Vandermark
I couldn't find what I needed . I had several employees walk past me and never ask if I needed any help. When I did decide to ask for help there was no one around so I left and I won't be back to that store in state college pa
