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June 2024 by Elizabeth Whitmore
I went here to purchase a smart watch and expected to pay the advertised price marked on the display but it was way more at check out. I asked the worker that was helping me if the display price was the correct price and made sure that was going to be the price at checkout and they told me yes. When I went to purchase the item it was almost $100 more than on the display. Then another associate came over and said they don't price match .... They don't price match their own advertised price??? I will not be returning to this store.
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June 2024 by Pam Lehman
Service has gone downhill. Used to be a time if you asked to see what all they had they would show you. Now they pull it up on a computer screen and say here look for yourself. I could have done that at home.
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June 2024 by thomas snowman
I asked for some technical service at the geek squad desk but was told they were not allowed to perform the task. Instead they told me how to do it and made a recommendation on another business to assist me.
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May 2024 by Shawna McKean
The Geek Squad was amazing, as usual. A major obstacle for me that was impacting my business was child's play for the person assisting me. Thank you again Geek Squad!
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May 2024 by Leona Myers
Had what I couldn't find in other stores.
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May 2024 by Ethan Sweigart
When to pick up an online order and the customer support person was very rude and also making smart remarks about customers.
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May 2024 by Beulah White
They didn't have the cleaner disk for the Xbox, but said the good order it for me ... Thank you Best Buy ... for your help ...
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May 2024 by Jeffrey Oh
They fixed a custom build of mine that failed to start. Diagnosed it alone for about 3 days to no success they had it done in about a day or two. Professional staff.
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April 2024 by Mike Yarnell
Been trying to contact local store but calls are routed to a call center. Not sure where this call center is located. Certainly not in PA. What a joke!
I was told to travel to the store if I wanted to speak to someone.
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April 2024 by Kat L
I stopped in because I was looking to purchase a photo printer and after searching online, Best Buy had it in stock and their website showed they only had one left in inventory.
When I arrived there were two workers at the door who greeted me promptly and asked I if was looking for anything in particular. It wasn’t busy in the store and I like looking around to see if I can find items on my own before asking for help from an associate, so I shared I was only looking at the moment.
I promptly found what I was there to purchase. The website inventory information was accurate. I proceeded to the front of the store and had to wait to check out for about a minute since one person was in front of me. Another associate stepped up to ring me out, and they were friendly and quick.
Overall a pleasant shopping experience.
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April 2024 by Jerome Abaka-Cann
Wide selection of electronics
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April 2024 by Cindy Totten
Sales rep very helpful
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April 2024 by Sam & Ann Stringer
It's expensive
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April 2024 by Geoffrey Cates
I bought a Mac Book less than 1 year ago. Had lines on side of screen and sent it out. Paid $100. I pay for extra warranty. Came back and said it was cracked on inside. It has NEVER been dropped or misused. Then was told it would be $500+ to fix it. I have been a card holder for 30 years and ALREADY PAY for extra warranty. Total disappointment in how they treat LOYAL customers. Will have to rethink purchasing anything else from Best Buy in the future. I gave 1 star because it won't let me give any less.
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April 2024 by John Stitzinger
Still having problems keeping external drives in-stock
