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September 2024 by Sindy’s Tales
Please and please for the sake of others please don’t take your kids to YMCA before and after care they are racist they hated my son so much that Ms Megan Rasnake the school age director so rude and arrogant called me several times to pick my son up because he was crying I told her I will be on my way she kept calling me and said it wasn’t an emergency but that I should pick him up.
Another teacher from the school was rude to my son and grabbed a goldfish from him and called him a silly boy because he told her goldfish.
How are you a director not able to manage a child with developmental delays for few minutes before his parents arrive she kept calling me and she said for my sons safety I should come I was so scared of that statement and that was the last day my son went there .
Please look closely before you leap that’s not a good place to be I was shocked and disappointed to realize Megan Rasnake is a school age director of YMCA with her poor conduct and the front desk and the way she speaks to parents it’s such a shame
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August 2024 by Gabrielle Kittreles (Gabriela Stiles)
I went here one day last week just to get my exercise in I was in the area and it was the closest gym at the time. First off it was hard to find this gym and secondly when I went to scan my barcode the man at the front desk ask to see my id. Most of the Y’s that I came to have never asked to see my id. I hate to pull the race card but I have to tell you what I sensed and felt and I felt like I was being singled out because I was a black woman. I never went through this at the other Y’s all I have to do is show my barcode and go to the gym and have a great time. I WILL NEVER COME TO THIS LOCATION AGAIN!!!!!!!!!
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August 2024 by Melinda Borcky
Horrible YMCA. Please work at your front desk with no hospitality. The way they asked questions. They look at you from head to foot super uncomfortable talking with them.
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August 2024 by Tseday Mengistu
We went to this location today with the plan of signing up as a family however before doing that we wanted to take a tour. This is where the lady at the front refused because it was after 5pm and when we asked about pricing she was not willing to explain and rather just pointed at a sign rudely. I am very disappointed at the lack of service I have received and it has made me reconsider even going to this YMCA.
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July 2024 by Michael Huegel
What’s the point of having basketball courts if they are primarily used for the kids camp. The kids can go use one of your many tennis courts that are barely used and the basketball courts can be used for basketball.
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July 2024 by Lorna Maurice
Horrible YMCA for summer camp don’t take your kids here. The staff have horrible communication skills and they make you pay all this money with absolutely NO MEALS included. You have to pack your kid lunch and snack EVERY SINGLE DAY and the weekly fee is $230+. They have you thinking it’s a “payment plan” but want you to pay the entire amount upfront. If someone would’ve told me that early on I wouldn’t even waste my time signing my son up for this disaster. I paid the remaining amount after I was called by a rude man on the phone. I will not be bringing my kid back here for any camps. Total waste of money and time. I’m glad I got to experience this early on before more money was wasted. If I can give it 0 stars I would.
They spoke very sharply to me like it was a problem. The conversation was very uncomfortable and they gave me an ultimatum to either pay the remaining $98 right away or come and pick up my child immediately. It was horrible communication. Regardless of how much was owed talking to me with a little more respect takes absolute nothing. Customer service should be practiced here. Y’all shouldn’t label it on your site as “payment plan” if you require full payment upfront.
Talk to your black customers the same way you would talk to your non black customers no need for the unnecessary aggression. I am a very understanding parent if everything was communicated with me when I dropped my son off everything could’ve went smoothly.
You’re better off finding a summer camp somewhere else! Where you feel understood and appreciated with respect.
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July 2024 by James Mullen
The front desk people are very pleasant to me. Jayme is first to say hello when entering. The Y is a supportive community and Jayme and team certainly succeed at that.
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July 2024 by Jacob French
The "whirlpool" or hot tub usually has some grime along the bottom. My brother cleans pools that don't use chemicals so im not too sure what the fix would be for this. Is it chlorine? Anyway service is good but I dont really talk to staff much. I usually start most interactions with the fact I have a brain injury which makes long complex sentences difficult to follow. Mostly because all the brain injury is... is a "shearing brain injury" which apparently means minor brain injury to the surface but it covers 80% of its entirety... more detail would make more sense coming from the neurosurgeon... or just attempting to read the medical file. I generally use the machines upstairs. Doc says to do wrist and upper body exercises. I finish a lot of workouts with cardio. Apologies for not making much sense.
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June 2024 by Tauheedah Shabazz
Love this place I ain't got nothing bad to say about it
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June 2024 by Milena Angelos-Somerville
They canceled my membership because I took a selfie in their locker room and tagged the location on instagram. I bodybuild, it was a pic after leg day. They said it was explicit and an abuse to their community? This came after I filed a report of discrimination, it was not an anonymous complaint, against Kelly Corey their administrator. She’s rude and offensive and behaves in a way that’s discriminatory. I’ll never come back here but I am reporting them again.
This is a gym, people body build, they take mirror selfies at the gym. I was mostly clothes but basically in a bathing suit. What a nightmare.
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June 2024 by Connor McCallen
This place is absolute garbage and it’s depressing to see how the YMCA ruined what was once the great healthplex. The locker rooms and especially the steam room are repulsive. The hours are terrible especially for basketball. Changing the hot tub and ice bath to the outside of the Locker room absolutely ruined the experience. All the equipment is gross. I’ve never had a worse experience than at this YMCA. Ownership should be embarrassed and I hope they sell the property soon to someone that actually cares about what goes on here and the well-being of their guests.
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May 2024 by Chris F
Dirty, usually smells like wet socks. Front check-in ladies are rude.
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May 2024 by Nicole DiBartolomeo
Facility is awesome. Most of the staff is wonderful, but there’s a woman at the front desk that was not only inattentive but also extremely rude. Her one comment was passive aggressive and made me feel very uncomfortable. I’ll keep going but will definitely be avoiding her.
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April 2024 by David Bamat
I will elaborate after the CYEDC leadership responds to my inquiry about inconsistencies regarding their nationwide member policy. Hoping to get a positive response so I can give this place a better rating. Otherwise, I will feel compelled to divulge on current practices that are exclusive and dishonest, and, of course, unchristian. Cross your fingers brethren.
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April 2024 by Divine Starr
I read a lot of bad reviews about the staff and I absolutely dont understand it! Jamie and Nicky are absolutely amazing, the other woman at the front during the day I dont know her name always has a smile they are so nice to our family when we come in! They play Uno with my daughter and treat my kids like YMCA family! I am shocked at these bad reviews! Now nothing is perfect, Does the bathrooms and pool area need to be cleaned throughout the day, yes! There needs to be more staff walking around in the gym because the VISITORS will get off the machines sweaty and never wipe them off just go on to the next machine! The staff in the gym area is not as talkative, but they always greet you with a smile and speak! I was given bad information by customer service and came with a guest, Jamie still accomdated us and once I explained what happened she was ever so helpful! The staff here is friendly and engaging at the front desk! I have never walked in without them speaking and smiling! They always tell us good-bye and know many of the memebers by first name! This YMCA is great to be at! If anything I think a lot of the issues comes from the participants unfortunately! I also think more staff is needed to maintain the cleaniness. Otherwise this place is our new second home and we love it and the staff here!
