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October 2024 by Jennifer Salvatore
Good selection, good sale people, quick and easy no pressure experience. Very happy.
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October 2024 by Drew Higgins
My wife and I visited the new Springfield location. Very nice store with lots of options on display. We met with Brook and made a purchase. Brook was friendly, and very helpful.
We have not receive our order yet, but we are looking forward to it. The Laz e boy reputation brought us to the store, and I’m sure we will not be disappointed.
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October 2024 by Christine Bothwell
My experience at La-Z-Boy home furnishings in Springfield, Pennsylvania was positive. The salesman, Chris, greeted me promptly and was extremely helpful and professional. My chair arrived this afternoon exactly when I was told it would arrive. The men who delivered the chair were extremely amiable, respectful of my home, and efficient. They disassembled my old La-Z-Boy chair and moved it into my garage as I requested them to do. I am very happy with my chair and the people who work for La-Z-Boy.
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September 2024 by Carmen Carangi
My salesperson was K-Sandra Bernard. She was very helpful in finding what chair I really wanted, how to get the color that I wanted by the date that I needed it. She was very personable and easy to communicate with.
My experience was very nice.
Thank you K-Sandra
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September 2024 by Carmen Nunn
Beautiful furniture with custom fabric selections, fair prices and nice sales staff.
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September 2024 by Tim Jones
Excellent sales staff! Very helpful and not pushy.
We've had several La-Z-Boy pieces and have always been happy with the quality.
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September 2024 by Leah Erickson
LaZBoy was never tops on my list for recliners. As a matter of fact, it was dead last! Everything I had seen was, to me, big and bulky. So I was more than a bit surprised when Chris, the store manager, showed me one item after another that fit my “desire category. I bought a slim recliner in reddish leather and will probably return for a reclining love seat! Thank you LaZBoy! Thank you Chris!
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August 2024 by Donald Wilent
Excellent deliveryman
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August 2024 by Lee Pasc
Very disappointed with this location of Lazy Boy. The staff lie and promise things they can’t deliver. I was told certain items would come with my furniture purchase. Anything to get the sale! Come to find out those items were not there when delivered. I called right away, they told me no problem and they would put the items aside for me to come pick up. I drove to the store only to find out they were not going to live up to their word. The man working refused to call my sales person and just kept telling me these were different items. They did not try at all to make things right and deliver on their promise. He said even if my sales person told me they came with it, they must have made a mistake and he will not be giving the items to me with my purchase. I was told they cannot give things away for free. FREE?! Ha. From what I was told I paid for them so they wouldn’t be free. When an employee makes a mistake, if that was even the case, most decent companies would back their staff and do their best to make things right. Apparently this store does not care about their word. They just want to make sales. Never again! Be warned you will be lied to so get everything they “promise”, to make their sale, in writing before you give them any money!! So unprofessional…
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August 2024 by Gay carducci-kuhn
Our sales person was outstanding. He was knowledgeable, helpful, and accommodating but in a way that was not pushy. Def will spread the word.
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August 2024 by Anne Callaghan
Great Customer Service! A big shout out to Chris who made everything work. He was extremely helpful, accommodating and pleasant. I had an immediate medical need for a recliner for shoulder surgery the next day. He worked with me to find something appropriate and now I’m a week post-op and have been recovering comfortably in my Lazy Boy recliner. Even though the showroom was under construction, there was still a good amount of inventory. A bad situation was made better by Chris’s help.
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August 2024 by Daniel Mills
I had a great experience buying a recliner at the Springfield location with Interior Designer Samantha!!
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July 2024 by Joanna Dibianca
My sales person Samantha was great !
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July 2024 by M. Cybok
Your salesperson, Dave, was very helpful and patient. My intent was to purchase a sofa that I had in mind, but then I saw another one. After looking at the other one I decided to purchase that one instead and Dave was fine with that. Very pleasant experience.
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July 2024 by Bob Twombly
Everyone was very helpful, especially K-Sandra!