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May 2024 by April Geraci
Wish they delivered!
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April 2024 by Elaine Elaine Meno
I have been a customer of Giant pharmacy Springfield for over 10 years. I transferred to Springfield Sproul when Giant Baltimore Pike pharmacy closed. I initially started with Kara who is terrific. Andrew, the pharmacy manager, and Allen, the other pharmacist are fantastic. Andrew has made that pharmacist was it is today. These people are so knowledgeable, answer all of your questions and always have a smile on their face. Any fears you may have are gone after speaking with them. The pharmacy techs are right up there. We are blessed to have this pharmacy at our store. Hats off to Andrew, Allen and techs.
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April 2024 by Mista Jax'son
So I transferred to the Springfield store because I saw such good reviews, but I should have paid attention to how long ago the reviews were. The person I spoke to at the pharmacy was so nasty because I couldn’t understand why I needed another “authorization” when it was already done. All I did was change stores. Though I was told to go back to the pharmacy that I came from because I didn’t have a problem there (which was VERY unprofessional), I did call and they didn’t need an authorization until I was done with my refills. Needless to say, I will be changing from the Springfield store asap.
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March 2024 by Greg Sutphin
Good pharmacy prices. Accepts GoodRx.
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September 2023 by David S.
This store is awful. Customer service is poor. They never have enough staff at checkout. The bags are flimsy and now they haven't been accepting cash for the last 2 weeks. On top of that they are constantly out or low on items. Do yourself a favor. Shop somewhere else. I have a one star rated because they won't let me give a zero.
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September 2023 by Joshua L.
Prices are about average but the customer service is awful. Don't bother asking any questions of any employee unless you like sarcastic answers with eye rolls. Asked a question about a price at the customer service desk and was met with "I can't even..." and the employee walked away. Maybe I was misunderstood but that reaction to any customer is not in line with any level of professionalism.
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February 2023 by Yelpster 8.
GET CUPS FOR DRESSING AT THE SALAD BAR!!! Good, clean store. Had been well-stocked, even during holidays/big events. Friendly staff.
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October 2022 by Carlita M.
This Giant store definitely needs some help. Yesterday about 6pm there was not a single cart inside the store. It was raining and customers had to walk back out in the rain to retrieve a cart. The eggs were out. The products on the shelves are rarely replaced often pulled forward to make the shelves appear full. The water aisle is always empty. The fresh vegetables are always out or old at best. Not sure what is going on with this location but poorly managed indeed.
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January 2022 by Michael B.
I went to this GIANT store at Sproul and Township Line Rds twice in 3 days. My issue is that they obviously don't check to see that their young team members are courteous, helpful, and polite. Is it possible that the parents hadn't instilled these values into them? Sure, but since they're at GIANT, and GIANT chose them to represent their company, GIANT needs to hear this. On one day, I take my cart back to the cart drop-off in the middle of the lot. As I approach, I see an employee in there sitting in the rail playing on his phone. As a customer approaches, I see them look to see if maybe the young man would stand up and accept the cart from them, but NOOOOO. He never looked up and the same thing happened as I put my cart in. As a young lot attendant, if I wasn't accepting carts personally, I would walk to a car and offer to take it from them. The next visit I was in the store and in 2 different aisles, a young man was pushing a dolly of items to be stocked and cut in front of me while I was moving forward. No "excuse me", no "oh sorry for being careless and disrupting your shopping trip Mr Customer"; nothing. I saved the best for last. I only had a small cart worth of items, maybe 12 or so. As I put the 2nd item on the belt, I pulled out my GIANT courtesy card, he picked up the gun, scanned it, and I jokingly said "nice shot"(so we've both acknowledged that I have one, and he scanned it). He scanned through the last couple items as I struggled to open one of the plastic bags, he stood there looking at me and said "do you have a buyers card"? Having given mine to him maybe 40 seconds ago, I thought maybe there was another kind of card possible, so I asked "buyers card"? He said "yeah, do you have one"? After I explained that he just scanned it moments ago, he replied with "oh" . . . All the while, I'm bagging, and he's watching me reach towards Him for more items THAT I CAN BAG. I can't accept rude, lazy ignorance, and I blame the store managers for not Picking up on these less than subtle character flaws in the employees they put in place. If it's a mommy problem and they weren't taught how to be helpful or courteous, send them back to mommy and replace them. If it can be fixed by turning on the light above their heads, then FIX IT !
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November 2021 by Mary Z.
I needed a last minute full sheet cake and knowing that any cake request half sheet or larger with less than 24 hours notice would be an issue, I was skeptical I'd be able to find anything. I called a few other grocery store bakery's that were closer to my location and was basically told they can't help me. I called Giant and oh my gosh, AMAZING! They were not only helpful on the phone but once I got there went out of their way to help find the kind of cake and coloring I needed. Betty suggested a half sheet and 2 quarters & helped me find the cakes. Lisa wrote on the cake quickly and beautifully. I'm so appreciative of their help today!!
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August 2021 by Jacqueline H.
Not one to complain about "essential workers" as we're called nowadays (I'm one too so I understand) but I have started to use Giant about a month ago. I had a very nasty cashier this morning at the Springfield location. She was very frustrated at something that probably happens all day long (which is something Giant Foods should fix in ALL of their stores). Your conveyor belts at checkout are blocked by the outer edge of the cashier stand. I had to reorganize everything I put out on the belt because as she moved the belt up, everything was getting stuck at the edge. She told me I had to push everything back n I started to do that n there was a customer behind me so I did not have a whole lot of room so I started to stack things. The cashier did not like that. She snapped at me not to stack anything. This could be easily rectified by a sign at the register area to watch the edge of the conveyor belt or your things will get stuck. Or you could fix them somehow so that this doesn't happen. Also, as a new shopper at Giant, I attempted to use the self-checkout a few times. The system is very frustrating because if you pick up a bag with your groceries in it n go to put it in your cart before the machine has registered the weight of the bag, it screws everything up on the machine and you have to put it back so that it re-registers the size of the bag. This is at all of your stores. If you could fix these 2 issues, everything else is great! Lol, except you had none of my favorite Sea Salt Caramel Enlightened Bars but that's not your fault, it's because they're delicious!!
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July 2021 by Google user
Kara went to bat for me with my insurance company and got me coverage for meds they previously wouldn't cover. Way above and beyond anything she had to do! Very Grateful. I also must mention Mary Lou. Very nice and friendly. Always a pleasure to see her smiling face! The whole staff is great but Mary Lou is outstanding.
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April 2021 by Charles Rechner
Kara went to bat for me with my insurance company and got me coverage for meds they previously wouldn't cover. Way above and beyond anything she had to do! Very Grateful. I also must mention Mary Lou. Very nice and friendly. Always a pleasure to see her smiling face! The whole staff is great but Mary Lou is outstanding.
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August 2020 by Nina Lynn
This used to be a great store but it’s gone downhill quickly. The new layout makes absolutely no sense. Your fresh produce section is basically no existent (and wasn’t very fresh). And your service is terrible. 5 employees stood around talking while I struggled with a one year old fighting in my one arm and tried to pack my bags in the another at checkout (and I was not in the self-service line). I will NOT be back!
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August 2020 by Gillian Wainwright
Everyone is friendly. Always helpful and caring. Kara and Emily rock. Can’t believe anyone gave this place one star. Probably someone impatient that didn’t call their prescription ahead and had to wait an extra minute?
