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September 2024 by sweet TEA
bought a white acura ILX 2019 from this place. the car is great.the service here is terrible. first the sales rep is never at work. the dealership is shady, they talk shady, they dont tell the truth. i brought the car on a monday did not get it until thursday, they claim they had to test drive for over 300 mile to reset the cars computer, uh not!!!! then i had to go to the dealer , because they never called when they said they would. sales rep not there.the car had to be washed and inspected??!! but they had it 4 days after purchase.i asked for a spare key fob.... they said i have to buy it, smh. had to call a finance manager just so the rep can call me back to tell me they just dont value their customers. i have worked in a dealership and dont see things run this horrible.they promised my issues would be handled ... NOT!!! another lie, they act shady and not to mention they ran my credit so many times , when i told them i was high 600 which they only needed one bank, they also fudged the exteneded warranty price.they are liars and shady, dont do business with this dealership, you will not be happy. i should have known wwhen i came and there was a woman complaining about her recent purchase and again they acted as if that one person means nothing. sad !!! my overall experience at this dealer was horrible.never felt so UNDERVALUED at a place were i spent 30k and the sales rep got a nice check from.
shameful management and lazy sales rep.i gave the courtsey if not naming the sad reps of concicelli of springfield.
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September 2024 by Lyara Deleon
This is my very first review. DO NOT BUY THERE EXTENDED WARRANTY! I bought my Acura ILX from this place in 2021 paid too much for a supposeably "bumper to bumper" warranty and not once have i been able to use this warranty. They continued to give me run arounds about how i need to take my car to Acura for service when i needed it. However, there warranty was not valid for other shops. Then when i canceled my warranty due to not being able to use the service they continued trying to get me to keep the warranty that i can no longer use. ALL A SALES PITCH. There whole objective is for you to purchase this warranty but never for you to use it. Fake promises.
Good luck to all who are looking to purchase a vehicle. There are great dealerships here in PA. Let's choose wisely :)
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September 2024 by Car Shopper
I can't say enough good things about Conicelli Toyota. It was such a breath of fresh air to deal with Warren Lewis. Warren was straightforward with everything. I am in New Jersey but drove almost 2 hours to buy from Warren at Conicelli. Everything was ready when I got there, and the process was quick. Any questions I had afterwards, Warren was quick to respond.
If you are in the market for a Toyota, do yourself a favor and see Warren Lewis!
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August 2024 by Katlyn Navarria
Overall I had a good experience at Conicelli Toyota of Springfield. I give them 4 instead of 5 stars because initially there was some miscommunication. I called to check the availability of a used car the night before I went to the dealership and was told that the car is there. When I arrived the next day, I was told that the car is off the lot to transport an employee. Once the car was finally back on the lot two days later, the process went smoothly and I went home with the car that I wanted. Everyone was friendly and accommodating despite the initial mishap.
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August 2024 by Sophy
I had the pleasure of working with salesman Dave Sen and manager Tom Maltman. Very professional. Great customer service and made buying a car a very easy and smooth process!!
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August 2024 by Mary M
Romel found the most perfect Rav4 for me. It was exactly what I wanted and more. I appreciate his time and patience while working with me. I know buying a car can be stressful but I would highly recommend Conicelli Toyota of Springfield and working with Romel.
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August 2024 by Linda Gunter
J is a excellent service technician. He is friendly, patient and knowledgeable. I really enjoyed my experience today
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August 2024 by C McDonnough
The team was professional and helpful with finding my new car quickly.
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August 2024 by Sharon Tait
Guy named Bob. Seemed eager to help me get approved one day, telling me my credit was “workable” one day, then the next morning he calls me and says my credit isn’t good enough. After sending him copies of my employers, and nearly $1000 in checks for two weeks, he still blew me off as ignorant as possible. Just didn’t want to be bothered. ?
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August 2024 by Anna Cappabianca
Great car buying experience at Conicelli Toyota of Springfield! Paul C. went above and beyond helping me decide on a vehicle that fits my life. Test drove 3 different Toyota models until I found the one for me. I also wanted a specific color that wasn’t at the location and they got it for me super quick. Paul is very knowledgeable, patient, and kind! Definitely recommend this dealership. Love my 2024 Highlander in Midnight Black Metallic :)
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August 2024 by Linda Sachais
Bob was very professional.
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August 2024 by Christopher McLaughlin
John Z was amazing. We requested a test drive of a vehicle that was available at this dealer before we go and drive a few hours for a vehicle we wanted (correct trim package, color, miles, price etc) at another lot. John helped us get comfortable with the vehicle and informed us about some features and functions of this car we were unfamiliar with. I’d highly recommend working with John for anyone interested. Vehicle in mind was a certified pre owned 2021 Toyota Highlander XLE AWD HYBRID.
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August 2024 by Tamar Norquist
We had a repair job done and were ready to pay almost $1500, but Paul in the service center informed us that our warrantee covered it and saved us big money. Thank you!
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August 2024 by Brad Keifer
Excellent, seamless, and low stress experience, from sales through finance. Highly recommended!
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August 2024 by R. Altieri
Excellent Buying Experience! My entire family buys only from Conicelli!! The Best Dealershipin Pennsylvania!! Paul Santa Barbara was patient and very helpful! The whole team at Conicelli Toyota in Springfield was friendly, patient, helpful and I would highly recommend that you all purchase your next vehicle from them!
