Build-A-Bear Workshop Springfield offers a unique experience where customers can create their own plush toy by adding outfits, sounds, and scents. A special feature allows for a custom 5-30 second voice recording to be added to any plush, bringing an extra special touch. The store is also a venue for PAWsome parties before, during, or after hours, perfect for birthdays, office parties, or community events. Every party includes a customized furry friend, a Special Heart ceremony, and party games. Reviews consistently highlight the exceptional staff, describing them as extremely friendly, patient, accommodating, and a pleasure to work with. Specific employees are noted for going above and beyond, making experiences special by keeping children engaged and laughing with positive energy. Staff are commended for remembering names and handling busy times well. Customers report having a great time and a blast, noting that even adults enjoy the visit. The overall sentiment is that visitors are taken care of very well and leave with a loved new furry friend, making the experience highly recommended.
I have taken all of my kids to build the bears over the years multiple times. I just took my daughter for her first experience and I’m so glad Andy was there. He has a ton of enthusiasm and positive energy. My daughter enjoyed spending the time we did with him so grateful we will be back because of Andy.
July 2025
Andy has to be the nicest, most kind-hearted and well-suited person for this job. I had a blast going here with my friend, even if we are close to our 30's.
July 2025
My family always has a good experience here. The employees are so friendly and helpful.
