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February 2024 by Jimmy Hargrave Jr
Great service always friendly
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February 2024 by Liz Tearte-Perry
Location, Friendly Employees and Fast Reliable service.
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January 2024 by david adler
They are reliable, friendly, and helpful.
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December 2023 by Jessica Isgan
I am a die hard fan of good customer service and need to give credit where it's due. The team at the UPS Store in Spring House is consistently helpful, patient, kind and professional when I visit. Kudos to awesome service! It is greatly appreciated. Thank you!
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March 2023 by paige hornbaker
Q is the best!!! I had a gigantic package that I could not fit back in the box for the life of me… (I’m a small gal lol) Q came around & helped me secure/tape the box so I would be able to return it. He is always so helpful & really good at multitasking. Give this man a raise!!
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March 2023 by Keith Edwards
Prices for shipping are quite high. Staff is young and efficient. Need training in customer happiness. Good location but prefer to go to Fedex up 309 as the line is shorter and team members actually welcome and care about you.
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December 2022 by Sarah lin
I used to love having my stuff detoured to the UPS store. However, these last two times were very different. Claiming my stuff wasn’t there walking around pretending to look. It’s a few days before Christmas and I can’t seem to get my package. It’s a disgrace. They saw a line and basically gave up looking. Wasted a trip.
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October 2022 by Josh S.
I've learned that UPS Stores are hit or miss. In some cases it's a complete nightmare, from the service (or lack thereof) and the delay in packages going out (in one case over a month). However, this location is the polar opposite. Everyone I have interacted with on multiple occasions is extremely professional and helpful. My packages have never been delayed out of here. And they're fast! I drive past a few other locations just to come here because they do what they're supposed to do very well.
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September 2022 by Sarah Heller
I work locally to this UPS location and every time I am there to mail something or drop off a return, these young men are always so nice, super friendly, accommodating and helpful. I have personally interacted with Jayden many times. This evening I came in with a bunch of large area rugs to return and Jayden was wonderful in assisting me with this large return-- he was kind, quick and thorough. I have lived many places(other cities/states) so I've frequented many different UPS locations and at this location the customer service even at minutes before closing, they are always so nice--it's rare these days to see someone happily helping a customer minutes before closing their store. I am sure the pandemic has increased demand for them and with only having 1 or 2 employees they keep things positive and moving. Great customer service, it deserves to be acknowledged!!
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May 2022 by N J
Avoid this Spring House location!!! Very rude employees that treat customers terribly. The employees at this location are lacking customer service training. The employee tried to charge me to tape up my box (approximately 4 inches of tape). I’m convinced they are racist because they didn’t charge the customer directly in front of me to tape up their box (which was a larger box) but decided to attempt to charge me. Because of their appalling behavior, I left the store immediately and went to a different UPS store 2 miles down the road and they very kindly taped up my box at no charge (without me even asking them to) and were very polite.
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May 2022 by Dave Edinger
The staff in this store is the best I’ve ever experienced. So courteous and eager to help. I would travel out of my way to use this store. Thanks for making my shipping and printing needs a breeze
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October 2021 by Heaven Piper
One female employee (blonde and bold personality) really handled a crazy busy store with ease, not sure if she was a manager or regular employee but she was really amazing and swift. Super kind and patient with me and my spotty phone service, will definitely come here if I need to us UPS again!
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March 2021 by Janet Curlee
Alina and Gwen are very friendly and helpful. Using UPS is cheaper and faster than the post office! Five star service at Springhouse UPS.
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March 2021 by Liz Selgrath
Alina abs Gwyn were so helpful!!Great service with a smile behind the ?
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February 2021 by Nigel Gregson
I used to use this UPS store as my go-to delivery service but had a bad experience with delivery and customer service and have now switched to FedEx. The address I wanted to send this package to was apparently not in the UPS database correctly, and was changed by UPS and the package shipped to a nearby address, rejected and sent back to this Spring House store. In addition to the inconvenience of this delay, the store manager wanted to charge me to resend the package. I declined, went to FedEx, which immediately found the original address in their system happily took my business. I know parcel services must be doing great in the pandemic, but it’s strange business practice to lose a lifetime customer for the sake of a $10 charge.
