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November 2023 by Carrie Stegura
This business including all employees I’ve met there are amazing. My mom has bragged about them for years and I saw first hand why. When I had an issue with my vehicle they got me in ASAP even though they were busy and fixed it quickly while I waited. They also asked about my family and listened kindly with interest. I felt like a valued customer and well taken care of.Service: Battery service
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October 2023 by SUPRITH NANDAKUMAR
Excellent service. I had given 2014 BMW X1. Had to replace my breaking system. Frank Service guys did a great job. Labor price are affordable and plus I was able to get 15% discount with my Costco membership. I recommend 100% this Auto repair center.
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October 2023 by Tom Kilker
I recommend this special team of automotive experts wholeheartedly and without reservation. I started bringing my cars to Frank’s in 1981, and my parents brought their cars to Frank’s before me. From large repairs like engines and transmissions to master cylinder replacement to something as simple as stopping by to have a license plate bulb changed Frank’s has been there to support our family. They will explain their work in detail and share labor costs in way that you can understand and never talk above you - like your expected to know what an “auto mode actuator” is right? Nope, these guys are down to earth and make you feel safe. If you don’t have a ride, they’ll give you a loaner vehicle. When I tell people “I have a guy…” it’s Frank’s that I am talking about. Tell Jerry, Brandon or TJ that I sent you! Safe travels!
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October 2023 by donna Bawden
As usual TJ, Jerry and Brandon are so welcoming and attentive. I really like the report that they send out to you as soon as they are finished their work. You have time to review it at your leisure and the opportunity to call them and talk about each of the points mentioned. they make it very clear what they have done and what may need to be done at a later date. Are used the courtesy car for the first time which was very convenient.Services: Tires
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August 2023 by Stephen Mammola
Even though they were extremely busy they were nice enough to squeeze me in and that was a huge help. The gentleman at the front desk are very informative and transparent. Will definitely be using there services again. Thank you Frank's.Service: Electrical repair
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August 2023 by Peggy Gentry
I always receive excellent service at Frank’s. I’ve never received a higher level of communication and explanation at any other Car Repair service.The team members are honest, incredible at what they do and I feel that I always get my moneys worth. This has led me to recommend Frank’s Service Center to all of my family and friends over the past few years.Services: Air & cabin filter replacement
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August 2023 by Richard Neustadter
If you're in need of exceptional vehicle service, look no further than Frank's Servicenter! From the moment I walked in the door, I was greeted with a warm smile and helped every step of the way. The staff was incredibly knowledgeable and took the time to explain everything to me in a way that was easy to understand.The service itself was top notch and my Volkswagen Tiguan S was running better than ever before! Not only did they take care of the issue I came in for, but they also did a thorough check of my car and made some recommendations that I wouldn't have even thought of. And to top it all off, the pricing was extremely reasonable!I couldn't be happier with my experience at Frank's. The staff went above and beyond to make sure that I was taken care of, and I would highly recommend them to anyone in need of quality service. 5 stars all around!
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August 2023 by Jinrun Gao
turned my 2011 camry in with 200k miles on it, been putting off the ac repair on it for year and half, moved into the neighborhood last year, been receving mails from them about promotions and all, thought i'd give them a shot. stopped by and was told 300 bucks for diagnosis. agreed. next day bumped it up to about 450$, saying it is about electrical, first red flag, first strike, agreed, called me back next day, high pressue switch, about 850$, thought that should be basic enough for the initial evaluation, but still agreed, did it. paid for it, got the car back.drove for about 2 or 3 weeks. leaked out, turned it in, guy said it is not a gaping hole, that is why not detected, 2 or 3 weeks leaked out is gaping hole in my book, but whatever, 2nd strike, quoted about 1200$, for 2 leaks on connections going into condenser, agreed. very next time, called me up and said they were not able to extract the bolt, and gotta charge me another 400 bucks for a new condenser, for real, I got livid, told him to put everything back not paying them another dime. he said he be talking to his boss, then he got back to me saying boss agreed throwing in new condenser free of charge. later on i found out they did not stand by their words because it kept on leaking out on one of the two joints they repaired, and they put it in the receipt that they suggested new condenser be put in. I was so dispointed to find out that all the high prices i been paying do not translate into high quality work. so the following few weeks, i have been bringing my car in about another 4 times to fix ac and it got worse and worse, going from holding ac for 3 weeks to just couple days, leaks out, and brings them in, another couple days, leaks out.I have been thru 3 service advisors and one owner, for the past 2 months, spent a bit over 2 grand, and all they have to blame for their incapability and neglegience is the age of the unit as if every time they touch it, something falls apart, they do not stand by their words about transparency, and honesty, going behind my back promising me a new condenser when there was not one installed, until they had to do it, and when a new one was installed, ac only worked another 2 days, and they were saying the evap coil is leaking, they could never go wrong, if something does go wrong, they will find excuses to get off hook, and 2 grand and 2 months into it, I am still driving in a car with no ac, and I discussed I wanted to get full refund, somehow that was a really foreign idea to them that we would suggest anything like that. because they have paid their works to perform substandard work, that means I have to pay for it. They are not results oriented but money oriented and will make sure they are in a position to never lose monetarily even though they failed to do the job. I will report them to all the bereaus I can think of and get my full refund. I did not hesitate to pay them twice when I thought they got the job done, and when it is time for them to give refund, owner called me having "buyers remorse", DO NOT EVER USE THEM, STAY AWAY.THIS BUSINESS HAS NO INTEGRITY AND NOT WORTH YOUR TRUST.Services: Air conditioning
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August 2023 by Franklyn Watson Brutus
Frank’s provides truly exceptional service, but most importantly, they’re quite honest in regards to the time service might take, pricing, availability of parts, etc… I’ve been a customer, and will likely stay one. 60 years of quality.
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July 2023 by John DiDesidero
Frank's Service Center consistently provides the BEST in Auto Care and Service. Would recommend anyone looking for auto care to go to Frank's!!Services: Battery service
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June 2023 by Lauren Weiss
I had a wonderful experience using Frank's. Their communication went above and beyond! Jerry was so accommodating and let me know I could come in earlier, if need be. He even let me come in to reassure me that my car was safe to drive. When Jerry wasn't there, he handed things over to T.J, was shuttled me to and from and was nice as could be. They fixed the problem and I had the car back by ththe end of the day. What nice people!!
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June 2023 by Ed Moyer
I have gone to the same mechanic since I was able to drive up until about 2-3 years ago. Unfortunately that guy retired after doing it for so many years. As a result, I wanted to find a good, reputable mechanic for all my service needs so I asked around and was led to Franks Service Center. I have been blown away by my experience here. The front desk is kind, friendly, and work with you to set up a time to bring the vehicle in. They give an accurate estimate for how much everything they plan on doing will cost. The mechanics use a website service that records what they check with specifications and sometimes pictures are included so you can see the problem. The mechanics literally check everything. They keep you up to date with all recommended maintenance and they work hard to get your car back to you same day. To top it off, they will send out a hand written card in the mail that thanks you for choosing them. It really shows that they care if you weren’t already convinced. If you are looking for a great place to take your car and have it worked on by people that care, look no further and give them a call.
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April 2023 by Elizabeth Stevens
These are your neighborhood reliable mechanics! When my car didn't start the other morning I reached out to them - they came over with a battery charger got my car started for me. I asked to see what the problem was because I was worried it would be the alternator but Ultimately it was just a need for a new battery. I had a battery installed & for under $100 in an emergency situation I was able to head to work & made it on time! I am super grateful I've found these guysServices: Steering & suspension repair
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April 2023 by Peggy House
Franks is the most professional & thorough service center aroundThey care deeply about their customers and always do what is good for the customer and not themselves.Friendly and courteous they always make you feel like a valued customer. It is such a gem in Southampton. This is what local business is all about!Services: Tires
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April 2023 by Bianca DeRito
Franks Auto Center couldn’t be more thorough and explained every detail of my car to me. Some things that I really needed to get done and other things that needed to be brought to my attention for later. So happy I brought my car in! They also couldn’t be nicer people especially TJ! Thank you!Services: Steering & suspension repair
