Citizens is a bank that offers help with various financial needs, including buying a house, paying for college, saving for retirement, and managing debt. It has about 1,100 branches in 15 states and around 3,100 ATMs, with online services through a mobile app and customer contact center. Customers appreciate the professional and helpful staff at Citizens, describing the employees as knowledgeable and friendly. Some reviews mention excellent service from branch managers, who resolve issues efficiently, while others note that customer service experiences can vary, with frustrations encountered when dealing with some employees on the phone. Overall, Citizens aims to provide accessible banking assistance and a positive experience for its members.
Andrea is the BEST!! She couldn’t be anymore helpful!! Thank you again Andrea you’re the best!!!!
January 2025
I would like to thank Natalya Sadova. She is a professional in her field. She helped us with our questions and gave the necessary recommendations!
October 2023
Idk why people are getting all crazy on here. Every time I've gone in everyone (including the employee mentioned in the 1 star reviews) has been my preferred mix of professional and casual, helpful, and knowledgeable. No reason not to use this branch imo
