“Follow up: John and his team of professionals went the extra mile and addressed all of the concerns I initially had with the repair. John is a man of integrity and takes pride in his services. He will do whatever it takes to make sure the job is ultimately done right. That is a quality you rarely experience in business today. Thank you!!
Utilized John McShane Auto Body for a somewhat minor incident involving a practically brand new vehicle. I wanted to patronize a local independently owned shop rather that a franchised operation. Mc Shane has been in business for a long time and comes highly recommended. They were great dealing with the insurance company and ensuring that original manufacturer parts were used when the insurance company requested cheaper aftermarket parts. The turnaround for the repair exceeded three weeks, which seemed a little excessive. Delays in availability and transit times for parts were blamed. Upon delivery of my vehicle after repairs all appeared satisfactory. Closer inspection over the next day or two yielded discovery of multiple missing push type fasteners and self-tapping screws in the wheel well and trim parts the area of the impact. Not to mention a damaged air vent that needed to be removed from the opposite side of the bumper that had the screw hole completely broken with no way to fasten that particular point. An inspection of underneath the front bumper also yielded two more missing push type fastener. After a wash I also noticed the fender that was painted had a run in the paint. I repeatedly kept noticing something did not seem normal inside my driver's side door. I was seeing a row of open holes along the edge of the door and found a piece of weather stripping was missing after reassembly.
I am not sure if this situation is the result of overbooking, understaffing or lack of quality control. However, my experience is probably described best by the word "Sloppy".”
“I would like to thank the entire team at Cimino's for an outstanding job on replacing my rocker panels and cab corners and fantastic job of color matching my 2015 Chevy high country with white diamond tri- coat pearl ~ seriously take a bow gentleman ~beautiful job .Craig you have a great team.”
“Thank You for Your Professional Service
I wanted to take a moment to sincerely thank you and your team for the care and professionalism you displayed during towing our dirtbike. I truly appreciate the effort you put into ensuring it was handled with care and arrived safely. Your team went above and beyond, and I will not hesitate to recommend your services to others.”
“Very professional, great work and communication.My car had extensive damage , the work done looks amazing !!The insurance company gave them a hard time from the minute it arrived , they kept me informed and notified me of the subpar practices they tried to push them to do . Spent weeks on the phone battling them to get it done right . I’m a car guy which means I’m very critical and observant , honestly so happy with their work !!Bottom line , great work and great customer service !! I highly recommend them .”